ComplaintsforNystrom & Associates Ltd
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Complaint Details
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Initial Complaint
03/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Im am extremely disappointed in this location. I decided to get care here and every single time Ive been in, they have started care 5-15 late and charged me for the full session, that is hundreds I have spent on sessions that are not complete. I was polite and kind about it until I realized the billing issue. The communication within the network is not good and has caused me so many issues such as attending wrong appointments and again, not being seen on time.Business response
03/25/2024
Hello, thank you for taking the time to speak with us as we work to address your concerns. Should you have further questions, please contact the **************************** at ***************************************************************** or ************.Initial Complaint
02/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
1/15/2024 and 2/12/2024 - these are doctor ************* The healthcare provider told me they accepted my insurance, and now theyre saying they dont and are billing me out of pocket - $750. Theyre saying its the patients responsibility to verify theyre in network, I signed the contract, and there is nothing they can do. They called me before my first appointment raising a concern about my insurance. I called them back, they said their system was down, and they would call me back and never did. It wasnt until after my second appointment that they informed me that my insurance was not accepted and refuse to budge in any way. I would like them to either accept the insurance they said they would, or drastically modify the bill.Business response
02/23/2024
Hello, thank you for taking the time to speak with us as we work towards a resolution. Should you have any further questions, please contact the **************************** at ***************************************************************** or ************.Initial Complaint
10/14/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
In the winter of 2023 my psychiatrist and I decided we would try going down on one of my depression medications. I only agreed because she assured me that I could call anytime and immediately get my original dosage if things werent going well. I gave it a few weeks but dove deep into a depressive episode. I called the nurse line as she instructed but they never answered. I left FIVE messages over the course of a week begging for them to call me back and help. No response. Meanwhile, I also sent emails to my psychiatrist through the app to no avail. I finally called the appointment scheduling line again since they are the only ones who answer and pleaded with them to help me. After that I was able to get the increase but I suffered for more than a week with no help. I decided to switch providers but stay within this company. Now it is happening again. I spoke with my provider about the need for a refills on an anxiety medication. She agreed she would put them in. Two weeks ago I noticed there were no refills. Since then I have called the nursing line and left two messages, and contacted my provider twice through the app with no replies. I have been forced to go cold turkey off of this medication for the past 6 days. I have been experiencing withdrawal symptoms all week and it has highly impacted my ability to live effectively. I have still not received any responses.Business response
10/17/2023
Hello, thank you for bringing your concerns to our attention. Our Nursing Team has reached out to you to resolve your concerns. If you have further questions, please contact ***************** at ***************************************************************** or ************.Initial Complaint
06/09/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
On 3/14/22, my daughter, *****************************, received a medical **** from Nystrom's for $3,539.76 for dates of service beginning 12/2/20 through 4/20/21 - over a year after service. The statement shows that the amounts had previously been billed to **************** paid by *************** and then reversed and were now 'patient responsibility'. During this time period, Rylie was covered under my insurance, United Health Group, through my employer, ******************* Group. A copy of her medical card had been provided to Nystroms. She had secondary insurance with Ucare through Anoka County Medical Assistance Program that was not in play during this time. Rylie turned 27 on 4/21/22, when she was no longer covered under my/parent insurance and UCare became effective. It appears that claims were never filed with the appropriate insurance company by Nystroms.On 3/28/22, we contacted Nystroms and spoke with the billing department (******) asking why we received the ****. He stated it was too late to **** the correct insurance company (after 1 year), but he would research the situation and return a call within 2 weeks. No call was ever received. After receiving the 5/24/22 **** with two late fees of ***** each, we called Nystroms billing **** again(******. She stated the **** was our responsibility, we should contact insurance carriers with questions, figure out coordination of benefits and pay the ****. We contacted UHG to learn they had never received a claim for these dates of service. On 6/6/22 after an appt. in the Big Lake Nystrom office, I asked the Receptionist(MacKenzie) how to contact a manager within billing. She indicated she would send a 'task' via email to the ****************** team and I would receive a call. No call has been received.Nystrom's did not correctly **** UHG initially in 2020 and 2021, nor have their returned any calls, I respectfully request that the current statement balance be 'written off' and considered a loss by Nystrom's.Business response
06/13/2022
Hello, thank you for bringing your concerns to our attention. Our team reached out to your daughter and worked with her to reach a solution. Should you or your daughter have any further concerns, please contact the ***************** Team at ***************************************************************** or ************.
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Contact Information
1900 Silver Lake Rd NW
Ste 110
Saint Paul, MN 55112-1789
Customer Complaints Summary
15 total complaints in the last 3 years.
9 complaints closed in the last 12 months.