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Business Profile

Towing Company

PRS Towing and Transport, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

Customer Complaints Summary

  • 9 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/05/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Only open 9-5 Change 40 $ Then 60 $ Then 80 $ a day For storage in an impound lot, that's d*** right criminal.

    Business Response

    Date: 03/05/2024

    Which vehicle is yours?  How long has it been in our lot?   Unfortunately our prices have been set for 3 years and  we will not change them for you. If you have any other questions or concerns please feel free to contact our office at ************. 

  • Initial Complaint

    Date:12/08/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Not giving proof of 10 day notification which costed $900 for a flat tire that was in legal parkingThen showed up there to pick up the vehicle and they kick me out told me to come back with more money the following day

    Business Response

    Date: 01/02/2024

    Good morning ***********  Sorry for the delay in responding.  I have looked into this situation.  Your plymouth fury was towed due to having a flat tire.  Also you stated to me that you live there.  Your vehicle was parked in guest parking. As per what you stated you were not allowed to park as per association bylaws. Your vehicle was given notice by a green sticker that placed on your window. You were kicked off our property due to how you were screaming and treating my staff.  Lastly you weren't the one who paid for it and picked it up. As far as I am concerned after reading the bylaws for where you were parked it was a legal tow and no refund will be issued. Indo hope you have a great new year. 

PRS Towing and Transport, LLC is NOT a BBB Accredited Business.

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