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Business Profile

Sporting Goods Retail

The Sportsman's Guide

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sporting Goods Retail.

Complaints

This profile includes complaints for The Sportsman's Guide's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 85 total complaints in the last 3 years.
    • 25 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/31/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      3/31/25 I was charged $59.99 for no reason. I ordered from this company many years ago and this might be a subscription that I didn't ask for?

      Business Response

      Date: 03/31/2025

      Hi Mrs. ******************** for taking my call today.  To recap, I have cancelled the membership of $59.99, and refunding the credit card that we charged.  

      This will not happen in the future.  

      Regards,

      ***

      Customer Experience 

      Customer Answer

      Date: 03/31/2025

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    • Initial Complaint

      Date:03/15/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an one day delivery order on Mar 7. Although it said the expected date of delivery was 3/10 while completing my order I still placed the order knowing that I could still receive my shipment before I flied to ********* on 3/11 morning but it never showed up on this date. I called up SG customer service and I was told the fact that I placed my order late on 3/7 and Sat and Sunday were not considered as business days SG did successfully make the 2 day delivery on time between 3/10 and 3/11. If this was SG's way of interpreting what one day or overnight delivery meant please let me and all the customers know before hand so that we could decide if we still wanted to complete the order. It was hard to understand how an overnight delivery could mean a 5-day delivery! And SG free delivery for members is 3-7 days. **'s condolence gesture of refunding me the one day delivery fees of $20 could not subdue my upset with this mishandling of my one day shipment because its contents were meant to be the gifts for my friends and relatives in *********. Another complaint was more than one week ago I asked for a free postage label so that I could return the very used US military shovel when I clearly ordered a like new one. And when I departed on 3/11 I still have not received it by mail as promised. Another item I wanted to return was the French new military duffel bag the inside of which was sticky and smelly. It was hardly imagine any people would put anything inside this bag.

      Business Response

      Date: 03/26/2025

      Mr. **,

      We did miss the delivery date on the order you placed March 7th.  Next day air should have delivered your package on the upcoming Monday.  

      Tracking your shipment, I did not see a reason what caused the delay so I have no additional information to give you.  

      As for the shovel and duffle bag, you will see a refund back to our credit card for those two items.

      Regards,

      Ted 

      Customer Experience 

      Customer Answer

      Date: 04/03/2025

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    • Initial Complaint

      Date:12/10/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order was 11/29/2024 and received it on Dec 4, 2024. This is the worst case of ***************** Not the same person works on it as emailing back and forth. Makes a promise of partial refund, which would be half, since we received damaged product. We took some pictures of dents and scratches along with the best we could on the warped pieces and the pans were warped too along with photos we couldn't take on the inside. They keep claiming they aren't getting the photos, never get me a manager, and now are not following through with the offer of partial refund. Then tell me to contact the manufacturer for replacement parts that the company sent damaged. Now that makes no sense. I will be reporting this company to every outlet possible unless they follow through with their promise. I paid for brand new with no physical damages. That is how I should receive it and by chance I don't which I didn't they should follow through with their promise. Now I just received an email for a measly $25.00 are you kidding me for all those damages? I recommend management to discuss with employees when a manger is requested to get one as the customer requests and to follow through with your promise. I do have copies of all emails.

      Business Response

      Date: 12/16/2024

      Hi ******,

      Thank you for taking the time to speak to me and work through your situation.

      Regards,

      ***

      Customer Experience 

    • Initial Complaint

      Date:11/20/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is a crooked company that tries all possible tricks to avoid returns and refunds.1. Placed an order but received only a part of it as some items "magically" became unavailable 2. Few items (HQ ISSUE) had been not as described, much larger in size. 3. Contacted them and requested a return. They tried to charge me for it despite clearly stated in the return policy "Free Return shipping on Sportsmans Guide branded merchandise (Guide Gear, HQ ISSUE, CASTLECREEK, HuntRite, *********)"4. Eventually, they agreed to waive the return shipping and provided a label 5. Upon receiving the bad merchandise back they did NOT refund 6. When contacted again, they said it was due to a "system error" and promised to issue a refund within 48 hours 7. Certainly, they never did 8. When contacted third time they refused to refund claiming some coupon had been used. Bottom line. A dishonest seller, falsely advertising free returns and promises without any fulfilment

      Business Response

      Date: 12/11/2024

      Hi ****,

      We see that a chargeback was filed on this order and as a result we requested that the chargeback stand without disputing it.

      Regards,

      ***

      Customer Experience 

    • Initial Complaint

      Date:10/19/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered ammo cans. They send ammo cans that are covered in rust, busted seals, and heavily damaged. When trying to get a refund they will not refund in total. Website clearly states ammo cans are in working order and good seals. Photos also show ammo cans in good order, not covered in rust and broken like I received.

      Business Response

      Date: 10/25/2024

      Mr. ******,

      We are in the process of refunding you the $102.70 back to your **** Card.  You can expect to receive that within ***** business hours.  

      Regards,

      ***

      Customer Experience 

    • Initial Complaint

      Date:10/09/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order never made it to my house and sportsmans guide refuses to give me a refund.

      Business Response

      Date: 10/11/2024

      Mr. *****,

      I see you contacted us on 10/1 and then again on 10/09 as instructed to.  We would typically wait for a claim to be filed with ****** you situation is a little different being there has been zero movement.  We are in the process of refunding you for the full amount of the order.  That refund will go back to the original card on the order.  You can expect to see that refund within ***** business hours.

      Regards,

      ***

      Customer Experience 

    • Initial Complaint

      Date:10/01/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Sportsman's Guide is a bunch of thieves. They continued charging me annually for years for a "buyer's club" membership that was cancelled. Every time I logged into my account it said the account was cancelled but they kept charging it. For six years only thing I "bought" from them was the cancelled membership they kept fraudulently charging. I had to close my credit card account to get it to stop.I called SG and they had my login associated with a different account number I couldn't even log into to access. It was this hidden account that they kept renewing.Notice that I'm not the only person to complain about this exact business practice. It's fraud, they're fraudsters, and I wish someone would hold them criminally liable for it.

      Business Response

      Date: 10/03/2024

      Mr. Knight,

      We are happy to review your complaint, we were unsuccessful finding an account using your last name, zip code, email address and phone number.  Will you please provide us with an account number, or a a zip code that matches to your name and information?  

      Regards

      Ted 

      Customer Experience 

    • Initial Complaint

      Date:06/27/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased some things from Sportsman's guide a few years ago and they sold me a membership. Last year without permission they automatically billed me for a renewal of the membership without my permission. I was able to call and after a few weeks got my refund. Last year I specifically stated I was not interested in the auto renewal or to be in the club and I expressed my disgust. They did it again this year and I cannot even talk to a person to dispute the charge. When I call I get an automated message and after trying to call a few times now their line states I cannot make the call from the device I am on. They without a doubt are blocking my phone call to dispute the charge. I have contacted my bank and am getting a new debit card number so they cannot do this again. This has to be illegal. I have to wait over a week for my new card so for at least a week I will be without a debit card because of this.

      Business Response

      Date: 06/28/2024

      ****************************,

      On March 24, 2022 you placed an order through our website and signed up for our 3 month *********** starter membership.  As part of the sign up, you agreed to the terms and conditions of that membership.  Which does auto renewal until you initiate the cancelation. 

      On June 27, *********************************************************** 2023 to have the membership cancelled and you received a refund after 10 days.  I am not able to confirm that you received a refund in 2023 for the membership fee, as you mentioned you did in the phone conversation. We also did inform you that we are refunding both $59.99 back to the original card used on the order. 

      Regards,
      Customer Experience 

    • Initial Complaint

      Date:06/21/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Charged fraud entry ( not authorized). To my credit card. I noticed SG billed apx 2 months ago on credit card for *****.. I called phone number listed on my credit card for SG billing ***** to SEE WHO OR WHAT ARE YOU BILLING ME FOR?? Unfortunately the phone was answered by a computer generated message continuously trying to sell me more products health ins. Etc. impossible for me to contact anyone to dispute credit card unauthorized charge. I then contacted my credit card and asked for stop payment and fraud investigation. I also received from my credit card the year prior billing so I could see if they had done this in past.And they had!!! This time a year earlier they had a completely different phone number associated with their charge to my credit card. Of course I called the different phone # hoping to contact SOMEONE TO EXPLAIN I DID NOT Authorize..etc. Same ridiculous computer generated recording trying to sell you COMPLETELY DIFFERENT kind of products. AGAIN IMPOSSIBLE TO TALK TO HUMAN FOR HELP!!! Absolute Scam.. So I took a wild chance and called Sportsmans Guide..WHO I HAVE NOT DONE BUSINESS WITH FOR MANY YEARS!!! The customer service person said they were going to take care of my charge for 2024 .. WHEN I QUESTIONED WHY #1 was I being billed?? And also very suspicious why were there 2 different phone # from 2 years not representing them AND not able to talk to human..on my credit card and also trying to sell me products their company doesnt sell??? She said she apologize for the wrong number.. They cant get that phone # off their billing??? I challenge that statement from her..Multi million dollar *** cant get right phone number!!! Something is going on Very Very suspicious and more than unethical. I plan on going to Washington State Consumer protection and file complaint if I can not get this resolved. I wonder how many other people are busy like myself and dont strictly monitor their credit cards and are being ripped off??? *********************

      Business Response

      Date: 06/21/2024

      ****************,

      Sportsman's Guide 800 number is **************.  This is what we advertised on our website and through out notifications with emails. Please us this number if you are interested in reaching out as you have done previously.  

      As for the charges for the ************ you were sent a check on 6/19/24 #******* for $49.99, another one on 6/19/24 #******* for $49.99.  The charge that was placed on your credit card dating 5/12/24 for $59.99, we are considering that even based on the chargeback we received on your behalf from your credit card issuer.  We will not be fighting that.    

      You can also manage your membership by going to ************************************************************; You may already read our terms and condition here:  ***********************************************************.

      Regards,

      Customer Experience 

      Customer Answer

      Date: 06/22/2024

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I will consider this issue closed when I receive my checks and ***** credit to my credit card..

    • Initial Complaint

      Date:05/07/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      5/3/2024-date of order Order #:73102745 Box was smashed during transit, resulting in opening in shipping box and two ammo boxes opened- ammo spilled out of box, found some in yard/parking lot completely submerged in water- thunderstorm. Agent only cared about how many missing bullets to determine what to replace. Not one care about me searching yard getting rained on trying to find missing ammo to prevent them being found by kids or criminals. That should be the focus not pictures of box. No apology no offer to resolve issue, just we need proof like I made this story up

      Business Response

      Date: 05/21/2024

      **************,

      We certainly do apologize that your package was not received in the condition that we would have expected it to be received.  This resulted in you missing product from your shipment.  I do see that we sent a replacement product on May 8th and that was delivered on May 13th.  

      We will be following up with our carrier to make sure that packages are delivered in a safe area for future shipments.

      Regards,

      Customer Experience 

    The Sportsman's Guide is NOT a BBB Accredited Business.

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