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BestMark
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for BestMark's headquarters and its corporate-owned locations. To view all corporate locations, see

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BestMark has 2 locations, listed below.

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    • BestMark

      1600 Utica Ave S St Louis Park, MN 55416-1443

      BBB accredited business seal

    • BestMark

      1919 S Industrial Hwy Ste 300 Ann Arbor, MI 48104

    Customer Review Ratings

    1.16

    Average of 19 Customer Reviews

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    Review Details

    • sarah b

      Date: 11/23/2022

      I have shopped for BestMark for years and have had no issues with payments for completed shops. Earlier this year I completed some shops and took a month an half to be paid. Now, I did a shop in September and still not paid. Everytime I check the payment date keeps getting moved further and further out. Have tried emailing but get no responses. No one will answer their phones anymore. DO NOT RECOMMEND BESTMARK FOR SECRET SHOPPING ANYMORE. They get the reports with all details followed and copy of the receipt and are not paying.

    • Greta L

      Date: 11/22/2022

      Much like the other reviews, they DO NOT pay. I have been trying to get reimbursed $300 dollars from a job that was completed on 8/29/22. I did start emailing yesterday about the pay and was sent a message that the payment has been processed but still nothing in my account or pending payment waiting to post. I don't know why they have a phone number because they never answer the calls or messages that are left. The only response I have ever gotten from an email was the one that I received yesterday. If I could give no stars I would. I know that there are reputable mystery shopping companies, not sure this is one of them.

    • Karen C

      Date: 11/22/2022

      BestMark is nothing but a scam. Everything you have heard and read about them regarding the shifting of paydays and lack of communication is absolutely true. The name ********************* is bogus as well and is a name used on computer generated responses to all enquiries as well as fraudulent emails claiming to give you first crack at available shops before they show up on the BestMark site. I have been waiting for months for two outstanding shops and have resigned myself to the fact that I, along with countless other individuals, will never receive an honest update from the company or ever see payment. DO NOT SIGN UP FOR THIS!

    • Rachel P

      Date: 11/21/2022

      Tried to leave 0 stars...you have to select 1 or more. Been waiting on payment for shops completed for months and the payment that was supposed to be issued yesterday has once again been pushed out another month. Don't waste your time or your money completing shops. You are doing it for free.

    • Alishia B

      Date: 11/21/2022

      I came on here to see if there were any complaints about pay and of course there are. I should have known better. I was supposed to be paid for shops I did at the end of September and the month of October between 11/15-11/20/2022 and today they bumped my estimated date of pay to 12/20/2022. Cant get ahold of anyone and haven't received a reply to my email. There has to be something we can do. I was depending on the money I did the work for.

    • Sum W

      Date: 11/07/2022

      They DO NOT pay their shoppers. Going on 4 months now with no payment for services rendered and no one will respond to emails or messages left.

    • Angie H

      Date: 11/01/2022

      They never awnser the phone! I didn't start working yet. But i had a few questions regarding payment. So glad I read the reviews before I work for them. It's sad because this would've been the perfect side job. All these comments can't be lying.

    • Monica W

      Date: 10/30/2022

      End of October still no payment from shops in July and August. Page states 11/20/2022 pay date now. Keeps getting pushed farther out. Used to be paid quickly. Their own site says they pay the next month for shops completed. 6 weeks at latest. Way beyond that. Computer responses to emails.

    • Joy Z

      Date: 10/11/2022

      Dont work for BestMark! You will never get paid. I have done 4 shops for them, completed assignments on time and have not been paid on any. It has been over 3 months and they continue to move the pay date out another month. You get rude emails back from their payroll **** as to they are researching the issue. We will get back to you once we figure out why you werent paid. This company is a scam!!!!! Dont work for them

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