Reviews
41 Customer Reviews
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Review from Nina C
1 star02/04/2025
I wish I could give Best Mark half a star! This company will use any excuse not to pay you. I went to one of their assignments to take an exercise class and do a survey. I spent an hour taking the class, gathering information and taking photos. When I got home and spent an hour filling out a massive 3 page survey. The following day, I received an email from a representative stating that she needed more information before she could submit my survey to the client. Most of the additional info she requested, I had already checked off and answered, in detail on the survey. I provided further detail by answering her additional questions. The next day, I received another email stating that that I am not being paid because she didn't have enough information to submit to their client. I am sure this is their way of NOT having to pay the people who work for them. Beware of this company, even if they are legit. They are still a SCAM. I am not the first to complain. There have been numerous reviews stating non payment of service.
BestMark Response
02/07/2025
Hello ****, Thank you for providing feedback regarding the cancellation of your recent assignment. The report was originally rejected because it was missing information that was required as outlined in the assignment guidelines. We were able to make an exception and use your report and you will be fully compensated. We truly appreciate your work and welcome you to reach out to us at ******************************** if you have any questions. Thank you!Review from Ruth M.
4 stars05/28/2024
I work for Bestmark as a shopper currently. This is months #2 coming to an end. I have not had any trouble getting paid and reimbursed all that was owed. They pay only once a month. So if you work from April 1 to April 30 you will be paid May 15 or as late as the 20th. If you do the shops as required, submitt the audits, upload the correct pictures and receipts, you will get paid. But if you dont do it correctly they have to send someone else out to do the shop again so they can submitt it to the customer accurately. Also I email more then one person in that office often, everyday or two, and I always get a response no matter what my issue has been. This company is not a scam and I have received all due to me so far. This job is for extra cash. Not good for making a living and you must follow instructions. Also you need to be good getting paid once a month. Otherwise its not for you.BestMark Response
06/03/2024
Hello ****, Thank you for the very kind words and positive review! We appreciate having you on our national mystery shopper team and for the great work you do as a shopper, helping our clients to continuously improve the customer experience!Review from Mar M
1 star12/24/2023
**************** **** hire you to do a shop and promise compensation for your time and reimbursement and then will use any excuse or mistake to not pay you a cent.Review from Elle R
1 star07/12/2023
Horrible. Ghastly. Just terrible. Stay away from this horrific company.Review from Yvonne B
1 star01/27/2023
Completed a shop in December. They set my date to be paid 1/20. This seems like too long to wait already. It's now Jan 27 and no payment. Their website stated they pushed the date to 2/20. Also the amount is doesn't include my purchase receipt. Never doing a shop with them again. Do not recommend. Cutting my loss and moving on.Review from Makaila M
1 star01/25/2023
HORRIBLE. STAY FARRRRR AWAY. Extremely unprofessional employees. Did not receive over $100 worth of pay. COMPLETE scam.Review from Susan S
1 star01/22/2023
Best Mark does not pay for approved shops as they state. I had to beg for my pay every month for three months and the 4th month they have not paid.Review from Lucy P
1 star01/08/2023
This is a C*** company, both for the people who sign up to evaluate stores and for the hapless merchants who hire the company to evaluate their stores.I signed up to evaluate restaurants within seven miles of where I live. Over the next several months, I received dozens of notices about "shop opportunities," but NOT A SINGLE ONE was for a restaurant, and most of them were for places far outside my distance limit!Many of these notices were for marijuana dispensaries. Well, I hate marijuana and don't use it at all. I don't care if other people use it, but I don't like it or use it, and I'm not at all qualified to evaluate a shop that sells it.I wrote to the three people who had been sending me e-mail notices of "shop opportunities," explaining all this, but they ignored my e-mail and went right on sending me notices of "shop opportunities" that were totally outside my expertise and far outside my distance limit.So I wrote to them AGAIN, but they went right on sending me such notices. I finally had to put all three of them on my "blocked sender list."Based on my experience, BestMark is a SCAM and a FRAUD, and if I could do so, I would put up billboards all across the country warning both business owners and prospective "shoppers" not to have anything to do with it!Review from LINDA A
1 star11/28/2022
Bestmark's policy states payments are made within a month and takes 3 to 4 weeks. I completed a shop on August 2022 that I drove 1 hr +, wasted a quarter of gas money to get there and spent 2+ hours to observe, document and report the assignment as required. After all this, I checked my bank the following month, and noticed that all the other companies have paid for the services provided to them, but Bestmark was the only one left. I went to their site, and the payment date was pushed back to October 2022. Considering that Bestmark does not pay well, this is an infuriating situation to be in. After calling multiple times, emailing multiple times and receiving vague emails stating that they are working on it and will provide an update when they have one, I realized there is a problem. Either there is some mismanagement in their departments and/or they are going through financial troubles and riding on the back of unprotected workers to get by. Either way, this is not acceptable, and a class action lawsuit should be filed against them.Review from sarah b
1 star11/23/2022
I have shopped for BestMark for years and have had no issues with payments for completed shops. Earlier this year I completed some shops and took a month an half to be paid. Now, I did a shop in September and still not paid. Everytime I check the payment date keeps getting moved further and further out. Have tried emailing but get no responses. No one will answer their phones anymore. DO NOT RECOMMEND BESTMARK FOR SECRET SHOPPING ANYMORE. They get the reports with all details followed and copy of the receipt and are not paying.
Customer Review Rating
1.07/5stars
Average of 41 Customer Reviews
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