Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Watson Appliance, Inc. has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileWatson Appliance, Inc.

            Major Appliance Parts
            BBB accredited business

            Contact Information

            5621 Memorial Ave N

            Stillwater, MN 55082-1092

            Visit Website
            (651) 430-2300

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 8/28/2014

            Years in Business: 83

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            According to the information provided by Watson Appliance, this company offers In-home appliance repair.

            Business Details

            Location of This Business
            5621 Memorial Ave N, Stillwater, MN 55082-1092
            BBB File Opened:
            10/27/1994
            Years in Business:
            83
            Business Started:
            6/10/1941
            Business Started Locally:
            10/27/1994
            Business Incorporated:
            10/27/1994
            Accredited Since:
            8/28/2014
            Type of Entity:
            Corporation
            Business Management
            • Walter W Watson, Owner
            • Kelly Watson, marketing director
            Contact Information

            Principal

            • Walter W Watson, Owner

            Customer Contact

            • Kelly Watson, marketing director
            Additional Contact Information

            Fax Numbers

            • (651) 430-0555
              Primary Fax
            Read More Business Details and See Alerts

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            03/27/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            On December 30, 2022, a Watson Appliance employee came to our house at ************************************ to fix a broken latch/lock on our front loader washer (Maytag). After the Watson employee was at our home, he said that he "needed some different supplies" and left our home without explaining the issue. He then returned in January 2023 to "finish" the job of fixing the latch/lock for our washer. He charged us $454 for the labor and the part.March 2024 - the washer stopped working and we contacted the retailer (****** ****************** to troubleshoot the issue. Two ****** Appliance employees came to our house on Tuesday, March 26, to put in a new circuit board. After installing the new circuit board, the washer blew a significant spark and broke the washer. Upon further investigation, the ****** Appliance team confirmed that when the Watson Appliance employee came to fix our washer, he actually BROKE it. He broke the wiring harness clip and rather than telling us, he claimed that he didn't have the correct parts. When he returned in January 2023, he used a clip that was not meant to replace the harness clip and incorrectly rewired the machine. The Watson Appliance employee should have replaced the lock/latch through the boot and it should have taken less than 1 hour. Wires and a harness clip should have never been touched. He not only RUINED our washer, but he created a FIRE HAZARD confirmed by ****** Appliance Center. it was "just a matter of time" for it to spark out the circuit board.The Watson employee broke the washer, leaving us without a washer for nearly a month in Dec 2022/Jan 2023 and in the process, created a fire hazard that could have caused significant damage. Since the "fix" was no fix at all, we are again without a functioning washer. Due to your Watson's negligence, dishonesty, and shoddy work, we are requesting a refund of the original amount paid to Watson for the "repair" as well as full replacement cost for a new washer.
            Read More

            Customer Reviews

            2 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            John C

            04/23/2024

            Watson Appliance repaired our Capital Range/Oven April 2024. We paid $588.57 for a part that had to be ordered through their parts department: Thermostat Oven Broil. The technician left the old part and packaging for the new part. I did a web scrape on the web and found three different outlets that sold the same part: Fisher & Paykel Part #210779. Prices were $261.17, $279.70 and $241.95, with an average price of $260.94. Watson's in theory marked up the part installed by 226%. I can understand a reasonable mark-up on a part however 226% seems like a fleecing and shameful. I would not recommend Watson's to any of my friends and plan to post a comment on the MN Attorney General's Consumer Assistance portal.

            Watson Appliance, Inc. Response

            05/02/2024

            *************************,Generally speaking, companys purchase at wholesale prices and sell at retail (marked-up) prices. If they dont mark up the prices, they would be incapable of remaining in business. Now, if you are asking if stores have the right to mark up the prices above the Manufacturers Suggested Retail Price (****), again, generally speaking they do have that right, since the **** is a suggested price established by the manufacturer. ****, our technicians will NEVER repair an appliance without getting approval first from the owner, which we did receive.With that said, we are grateful for your loyalty and patronage, and would like to keep you as a customer. As a gesture of goodwill, I would like to offer you a $150.00 refund with the hopes of keeping you as a customer.***** ********************************************************************************************************************************** ************ ext. 101 | ************************************************************************
            Read 1 More Customer Review

            Local BBB

            BBB of Minnesota and North Dakota

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.