ComplaintsforDECA, Inc

• Initial Complaint

  07/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I got assigned to this horrible company (I had no choice in the matter). I had 2 years of prepaid rent for 2 years. 6 months ago I started asking when I needed to be moved out since I could no longer afford the rent. I reiterated this to them over and over. I was told I needed to be out April 30th 2024. The first week of April they send me a $2,000 bill saying I owed them April's rent! When I called to ask about it the people were downright hateful. They kept changing their story about what the charge was for. First it was rent, then sewer and then rent again. I just want them to leave me alone. I owe these scammers NOTHING.

  

  Business response

  07/27/2024

  Dear *******,
  
  We are sorry for any inconvenience you have experienced and appreciate the opportunity to clarify the timeline of events regarding your tenancy.
  
  On April 29, 2022, you entered into a sale-leaseback agreement with our client, Truehold, which transitioned you from homeowner to tenant. Your lease agreement commenced on April 29, 2022, and was set to terminate on April 30, 2024. At the beginning of this lease, you prepaid $45,000, covering a monthly base rent charge of $1,875.
  
  In addition to the base rent, the lease stipulates that tenants are financially responsible for all property utilities,including the sewer charges you referenced. The *************************** (MSD) mandates that the property owner pays the monthly sewer charge directly,which is then billed back to the tenant through the rent ledger. Your prepayment of $45,000 did not include these monthly sewer charges.Consequently, as these charges were applied monthly, your prepayments were depleted faster than the 24-month term.
  
  By April 1, 2024, your prepayment balance was depleted after the monthly charges were applied, resulting in a balance of $1,106.84. Upon vacating the property on or before April 30, 2024, you were no longer responsible for future rent charges. A move-out inspection identified $1,900 in repair costs, bringing your ledger balance to $3,006.84. After applying your $1,875 security deposit, the final outstanding balance was $1,131.84.
  
  This amount remains unpaid and pursuable in court. We urge you to contact us directly to discuss any questions or to arrange payment for the outstanding balance.
  

• Initial Complaint

  06/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Company is not making repairs to the home that we have reported for months. We have no AC upstairs they have sent out **** heating and cooling out but nothing has changed it is extremely hot on the second floor. Our water pressure in the kitchen is very low, the garbage disposal is broken someone can out said they needed another part and never came back or said anything, the dishwasher is broken, we need another refrigerator,the kitchen ceiling leaks when you take a shower in the master bedroom this was a problem before and the last guy told us without even opening the ceiling that we must not place the lining in tub that is why it's leaking on kitchen floor and the counters ,the sunroom leaks and the door and screens need replacement it rains in the to the point where there is mold and the light fixtures do not work.In the summer it gets extremely hot and in the winter it gets extremely cold so you can't even enjoy it. Not including all the wasp that come every year to make hives. The privacy fence needs to be torn down and replaced. We had a couple of neighbors who was upset about the fence breaking pieces in their yards. The patio wood is splitting and some of the pieces are coming up and apart we even had a homeless person sleeping on our patio and we didn't even notice because you can not lock the gates because of dry rot. We pay our rent on time every month and we have to go through this. We have made several attempts to contact maintenance which they send over complete strangers to do bids some of the people look very questionable. I remember they had one guy to come over to fix the dry rotted gate and it completely fell apart so all he did was place hinges on a dry rotted gate and it doesn't even lock and is about to break apart again. All we ask the repairs are made. We are asthmatic and it just a shame that we have to sleep down stairs because of the heat. Please help us find a resolution. Thanks

  

  Business response

  06/21/2024

  Dear *******,

  
  I attempted to call you to address these issues. Please call me back when you have time.
  
  Please rest assured that we are committed to resolving these issues promptly. We will have a technician out to assess all your maintenance concerns as soon as possible. Once the assessment is complete, our office will develop a detailed plan of action to address and rectify each problem you have reported.
  
  In the meantime, please do not hesitate to reach out if you have any further questions or urgent needs.Your property manager will be in contact with you shortly to schedule a convenient time to visit the property and begin addressing these concerns.
  
  Thank you for your patience and understanding as we work to improve your living conditions.

• Initial Complaint

  06/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  These people do not do what they say they are going to do. When you make a complaint for them to repair something, they never show up. Even if doing a work order over the internet, you wait for 2 months for them to fix it. They have been saying for the last month and a half that they were going to come out and fix something and they never show up.I would like for them to come out and fix things and do what they are supposed to do.

  

  Business response

  06/21/2024

  Dear *****,
  
  It was nice talking with you concerning your maintenance issues. 
  
  At Deca Property Management, we are committed to maintaining our homes in good repair and ensuring a positive living experience for all our tenants. However, as a management company, there are instances where we must seek approval from property owners before proceeding with certain repairs, especially when they exceed a specified dollar threshold. This process can sometimes result in delays, or property visits that do not result in an immediate repair for non-emergency situations. 
  
  We appreciate your patience and understanding as we work diligently to secure the necessary permissions to complete the required repairs. Please know that we are actively communicating with the property owner to expedite this process and address your concerns as quickly as possible.
  
  Thank you for your continued patience. Should you have any further questions or require additional assistance, please do not hesitate to contact our office directly.
  
  
  

• Initial Complaint

  04/29/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I renewed my lease for 2 years but before it expired another company bought them out. Deca had me pay utilities of sewer of 60 dollars and trash for 38 a month. i they were overcharging me. They had me paying for trash.

  

  Business response

  05/01/2024

  ************** leased a home from Deca Property Management in May of 2022.  She executed a 12-month lease that required her to pay utilities including trash and sewer.   
  
  After the initial lease, she renewed for another year (May 1, 2023, through April 30, 2024).  The owner of the property terminated our management services when the property sold in December of 2024. 
  
  The charges for sewer varied over the term of the lease and we charged, per the terms of the lease,  the exact amount that Metropolitan ***** charged us and no more. The first few months of the lease the *** charge was $58.33 and then increased to $60.36.  For the last month of the time we managed the property,  *** reduced the charge to $46.69.
  
  As for trash, the first year of the lease the cost was $29.24 monthly and in July of 2023 through December of 2023 the cost was reduced to $18.89 per month.  We never charged $38 for trash as alleged by the **************.
  
  We are happy to provide documentation that supports our numbers. 

• Initial Complaint

  03/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was forced to give a deposit for the home i was approved for in order for them to start the process of doing my inspection. This process started back in December. They originally lied after approving me for one home and said it was occupied but it appeared back on their website. I viewed another one of their homes gave a deposit because they said if i didnt the house house was still up for grabs for someone else to take. So its like i had no choice! I get to the house its not fixed or live able at all ! There is exposed wires hanging from the ceiling fans into outlets in the walls parts of the floor are ripped up and there is much more. I have to small children there is mold and dirt in the basement i could go on and on i called deca and spoke with *********************** i asked my deposit be moved to the residence i was originally approved for she tells me thats up to the property manager if he wanted to give me my money back. I HAVE NO MOVED INTO ANY HOUSE. That money was simply supposed to be to hold the property and take it off the market. I feel as though i am being scammed and constantly lied to. They are placing with me and my childrens shelter and ****** had the nerve to catch an attitude when i requested my money back and or to be moved to the property i originally applied for. This has caused a major hold up in my life and Im extremely aggravated Ive heard nothing but good things about they but for they to try and move me into a real TRAP HOUSE ! I want my money back Im at a point i no longer even want to deal with them i feel played with and lied to some terrible.

  

  Business response

  03/12/2024

  Many of our properties are in high demand so we require that all applicants pay a hold fee.  This will remove the property from the market (no longer advertised) and hold the property for the prospect for 30 days.  All applicants sign and acknowledge what the hold fee means.Specific to that signed agreement, if we are unable to get the prospect moved in within the 30 days due to inspections, the fee will be refunded in full per the request of the applicant. 
  
  JaMeshay applied in December.  Her application took longer than normal to process because she did not provide all the necessary documents.  By the time her application was approved, the property she had applied for was already rented and no longer available.  We notified ******** and told her that she had an approved application that could be used for another property.  On 1/18 we followed up because we had not heard from her.  At that time she notified us that she had a couple showings scheduled and would be in touch. 
  
  On 1/24/24, she came by the office to let us know she wanted to apply her application towards 9117 *******.  One of our staff members,******,  had her sign the hold agreement and pay the hold fee.  At that time, ******, made very clear that the timeline for section 8 processing is 4-8 weeks. 
  
  Her section 8 tenancy packet was completed and submitted 1/29/24.  At that point,  the process is in the hands of section 8.  Section 8 notified us on 2/15/24 that the rent was set and inspection was scheduled for 2/22/24.  On  2/22/24, our team waited a very lengthy time for the inspector but he did not show. 
  
  ******************, the section 8 inspector, was very hard to reach to coordinate a reinspection.  JaMeshay and Deca were in constant communication almost daily due to the fact that we were both trying to schedule with **************** to get things going.  The reinspection was finally scheduled for 3/7/24.  On 3/7/24, A Deca representative arrived early and while waiting ******** showed up.  She walked through the home and was unsatisfied with its condition.  She immediately requested a refund and admitted she had never viewed the home.
  
  We had not refunded the fee yet because she was considering transferring her hold fee to another property.  At this point, we are happy to refund JaMeshay the full hold fee.  We will reach out to her and coordinate a time to pick up the check. 
  
  

  Customer response

  03/12/2024

  Complaint: 21400163
  
  I am rejecting this response because:

  once again they are lying. the original property i was approved for was taken off the market due to someone else bringing a deposit before me. it was located on church therefore they moved my application to their forestwood property which i was also approved for then they came back stating that property was gone all. BOTH PROPERTIES WERE VIEWED BY ME. this is what caused me to go and apply for the ******* property in which i DID VIEW. i never stated to anyone anything other wise. i came into the office after advised by ****** for the holding fee never had been to their office before then. i indeed did ask to be switched back to the ************************************ because it mysteriously popped back up on their website after telling me i could no longer rent the property. ***** stated it needed to redo inspection i asked for a length of time he was unsure, so at that point i am fine and want my money back and we leave everything at that. ill move on and find something else. but once again im being belittled as if im the problem when in reality you all are renting properties you physically never seen in person yourself instead of holding the owners responsible for their properties especially after having slum  tenants. again like i told *****, Deca has treated me well and that the property at hand was terrible the problem came when the attitudes and talking at me began because i asked for my money back.
  
  
  
  Sincerely,
  
  ***************************

  

  Business response

  03/16/2024

  We are sorry that things did not work out. Since our properties are in high demand, sometimes we have multiple applications and must take the more qualified applicant. In addition,waiting for municipal inspections is a challenge, for both the landlord and the prospect. We wish the system was different. As we have indicated in previous correspondence, we are offering you a complete refund of your holding fee. It is available at the office for you to pick up or we are happy to mail. We wish you the best in your search for a new home.

• Initial Complaint

  12/08/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  False advertising. My house was listed on several sites as 3 bed room house . I noticed 2 months ago one of the bed rooms did not have a vent. I reached out to management via the portal and they gave me the run around. I called them today and finally spoke with ***** who relayed a message to with the property manager ****. He told me that they room was not a add on. This room use to be a garage. I spoke with the city of Hazelwood and they said in the inspection report it is listed it as a 2 bed room. **** stated that the house was approved to be a three bed room. **** also stated that I can use a space heater in the room that does not have the vent. I did not spend all this money on a three bed room house for me not have heat in one of the rooms.

  

  Business response

  12/12/2023

  Thank you for taking the time to share your concerns with us. We deeply regret that your experience with our property did not meet your expectations. We understand how crucial a comfortable living environment is, and we apologize for the inconvenience caused by the lack of central cooling and heating in your room.
  We want to assure you that the home was thoroughly inspected by the local municipality and was found to meet all code requirements, including the provision for occupancy by three individuals. In addition, you did view the property prior to submitting an application and signing a lease.
  However, we recognize that meeting code requirements does not always align with personal comfort levels. We are actively working on a solution to enhance the accommodation. We are waiting word from the owner of the property on a potential solution.
  Please know that your satisfaction is important to us, and we are committed to making things right. If you have any further concerns or suggestions, do not hesitate to reach out to us directly. We value your input and are here to assist you in any way we can.
  Thank you, 

• Initial Complaint

  10/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I applied for a home i found on zillow on Sept. 21st...Due to Deca acting as if they were dealing with a 3rd party vompany to process my information, it took a while because **** kept finfing pdd reasons to deny the applicarion such as (i showed them my bank transcripts of my business income depositing over $3,000 a month in my account but ********************** stated they couldnt use it because they wanted to see MY MONEY STAY IN MY ACCOUNT- i NEVER in my life have been told what to do with MY business earnings)I paid the lease hold fee on Oct.4th AFTER being told i would be able to move in the beginning of October. They lied...I was told to check back with them in a week or 2 and the work should be done to move forward with getting the inspection done. ABSOLUTELY NOTHING WAS DONE AND STILL TO THIS DATE OF OCT 18th they are still unable to say when they will have this work done. So their receptionist/con artist has been quick to say how the lease hold fee is non refundable and that i signed a paper on this but she is forgwtting that its against the law to have someone pay for something and they never recieve the goods/products or service. I was told by ***** that i will be able to move in Nov 1st, and i had to record the conversation and let it be known that if im not moved in this home by the 1st im filing a lawsuit.I wouldnt reccommend anyone rent from them because its too unprofessional and ALL of their reviews are from angry people saying the same experience that ive had.

  

  Business response

  10/20/2023

  Our application process is through a 3rd party company, *******.  ******* runs prospective resident's credit, criminal and eviction background.  ******* compiles a report of everything for Deca to review and make a decision. 

  The application process can take 5-7 business days once the prospective resident provides everything necessary to process their application.  When applicants report being self-employed, we require the past 2 years of tax returns (per our rental criteria, which you must indicate you read and understood when submitting the application). When your application was submitted on 9/21/23 the appropriate documentation to support your reported income was not provided.  Our team reached out the day you submitted this application to inform you what was still necessary to complete the process (tax returns from 2021 and 2022) and a response from your landlord on our rental verification request.  After receiving and reviewing the provided tax returns on 9/28/23 it was communicated to you that you were not meeting our requirement of a monthly NET income of 3x the rent, to which you indicated that your bank statements provided at submission of the application show an income of at least $3,500 monthly.  ******** statements referenced where bank statements from 2022 which were too long ago for us to be able to use. 
  
  On 9/30/23 a co-signer applied in conjunction with your application.  When the co-signers application was submitted it was also submitted without proper documentation to support the income reported. This was communicated to your co-signer and on 10/3/23 additional income documentation was provided.  On 10/4/23 the approval email went out and you were sent and signed our property hold agreement which among other items states the following Applicant acknowledges and agrees that neither the Hold Fee nor the Jetty Bond or the fee paid for it are refundable to Applicant and Applicant acknowledges and agrees that this property may require a municipal inspection which may affect when it is available for move-in.  Along with the property hold agreement a link to our tenant portal was sent so an account could be created for you to pay the holding fee, which you paid on 10/4/23.  At this time, you were informed that you could not move into the property until the property had a passed municipality inspection for occupancy. 
  
  The occupancy inspection was scheduled on 9/25/23 and failed, in the meantime our team has been working to correct the violations and kept you updated on that status via phone when updates were available. Unfortunately, because we do not own the properties, we had to get estimates to repair the violations and have them approved by the owner of the property before proceeding with repairs.  The estimate for repairs was approved on 10/10/23 and the work began that week.  Repairs are to be finished today.  We hope to be able to schedule the reinspection next week, if it passes, you can move in.  If you do not want to wait, we understand and would be happy to refund your hold fee and application fee.  We will let you know when the reinspection is scheduled.  

  Customer response

  11/08/2023

  I feel as though this company is ran by scammers and what we have agreed upon has changed drastically. I applied for this home and i was told that i would be able to move in the beginning of October. But after paying these scammers my money the move in date has been pushed further and further away. This house was in no shape to be on the market as ready to move in.. and i was told to come do a walk through of the home this morning and to my suprise its still disappointing. The side door has broken glass window and glass in front of it, their is a tool table or disaster still in the room downstairs which is very unsafe for a toddler and it has not been removed.. then some sort of shed with broken doors downstairs as well... and i was told to do the walk through today and the inspection was scheduled for tomorrow (Nov 3rd). After speaking to Deca workers today i was told the inspection isnt until the 8th.. smh this company needs to be sued... so its no telling when this place will be available for my family. At this moment i have been dealing with emotional stress behind the lies of this company while trying to place a roof over my children heads. I am willing to speak with the news outlets about this company and if i am not able to move in soon ill be filing a lawsuit

  

  Business response

  11/08/2023

  From the BUSINESS:

  Sent 11/7/2023 1:15:55 PM

  All of our properties listed for rent on our website are subject to a municipality inspection for occupancy and on all of our listings it indicates the following: This property may require a municipal inspection which may affect when it is available for move-in.  In addition, the hold agreement which you signed at the time of paying the holding fee states Applicant acknowledges and agrees that this property may require a municipal inspection which may affect when it is available for move-in.  In the event that the property is not ready for occupancy by the listed on the lease, a lease addendum must be executed reflecting the new dates of the lease term.
  
  Our team communicated to you that the inspection violations would be completed on 11/3/23 and that the inspection was scheduled for 11/8/23.  Prior to taking possession of a unit our team performs a pre-move-in walk through to notate the condition of the property upon move in to ensure that tenants are not held responsible for pre-existing conditions once they vacate.  As a proactive measure we scheduled the pre move in walk through to take place on 11/2/23 prior to the scheduled reinspection on 11/8/23 so that we could move you in as quickly as possible after the inspection passed.  During the pre-move-in walk through it was noted that there was debris that needed to be cleaned up which we told you would be handled.   As we offered before, if you do not want to wait, we understand and would be happy to refund your hold fee and application fee. 

  Customer response

  11/08/2023

  From the CONSUMER:

  Sent 11/7/2023 5:33:03 PM

  I believe the misunderstanding was coming from Deca Property managers telling me one thing then not holding up to their part of the deal/contract. Just as I was told to do the "walk thru" one day and that the inspection was already scheduled for the 3rd.... and then randomly i was told it was scheduled for the 8th... now after speaking with the part owner of Deca/property manager i was promised that if this house did not pass the inspection on the 8th then they would have my information transferred over to another home in the ********* code within my price range immediately.(on a recorded line)... As long as my family has waited for this home to be placed over our heads, if this promise is broken then i will be filing a lawsuit against Deca Property.

  

  Business response

  11/10/2023

  The inspection passed and you have moved into the property.  Please let us know what else we can do for you in order to resolve this complaint.  Thanks.  

  Customer response

  11/17/2023

  Complaint: 20748933
  
  I am rejecting this response because:

  I technically havent moved into the house. I am homeless after paying Deca my money to hold and rent this home. This property passed the inspection AND I DONT KNOW HOW when every room in the basement has severe mold crawling on the walls and in some rooms its on the floors. I was sent to the hospital because of so much mold in the basement it made me have an asthma attack and i was advised not to go back in that home. So as i stated before, i am now homeless.. 

  I spoke with county inspectors office and then i spoke with Deca, whom cannot confirm to me when the homeowner will be able to have all of this mold removed so that my family and i can ACTUALLY move into the home. Im trying to be patient but i may be filing a lawsuit against DECA, this mold home is causing me health problems, i paid them money to move in and even bought tools and products to aid in fixing up the basement - which is money fown the drain and im stuck with no where to go with a 2year old. This was not a good move on behalf of this company

  
  
  
  Sincerely,
  
  ***********************

  

  Business response

  11/21/2023

  We have spoken to you several times and the last date, Friday 11/17/23 you told us you were good and understood the next steps. 

  You have two options from here:  1)  Wait to move in and not be charged for the time we take to remedy the mold.  We will continue to keep you updated as we have been doing.  2)  We can refund you your application fee, hold fee and rent which we have offered numerous times.  

  Please let us know, thank you.  

  Customer response

  11/22/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I have spoken to Deca and I have agreed to wait for them to fix the mold issue in a timely manner. I have confirmed a time with their mold company for next wednesday.. i appreciate Deca for attempting to fix this issue. I would alsp like for this complaint to bw closed against this business, we have been in good communication and able to come to conclusions.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  07/18/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  September 9, 2022 I applied for an apartment with Deca. I paid my holding fee. The apartment did not pass inspection on October 7, 2023. Deca had till October 21, 2023 to fix the critical repairs. Deca informed me October 27, 2022 that they did not know when the repairs would be done. They said I could pick up the check. I picked the check up on October 30, 2022. Deca falsely advertised the apartment move in ready. In the meantime I received an eviction because my money was tied up with Deca. Deca made my pregnant caretaker and I homeless for several months. This was a hardship for all of us, including the baby. We had extra expenses due to Deca negligence in repairing the apartment up to code. I gave Deca enough time to solve the apartment issues. Deca deceived us.

  

  Business response

  07/19/2023

  In September of 2022 you were qualified to rent from Deca Property Management. On September 9th, your Section 8 paperwork was completed by our office and submitted to the Section 8 office.
  
  As you read in the material provided to you and you signed off acknowledging, before a tenant can proceed with the move-in, it is mandatory that the unit passes the Section 8 Inspection. The inspection is a critical step in ensuring the unit meets all the necessary health and safety standards outlined by the Section 8 program. It is vital for us to adhere to these requirements to maintain compliance and provide a suitable living environment for our residents. 
  
  The initial section 8 Inspection was on 10/7/22 and they did cite some outstanding repairs and improvement that needed to be addressed in the unit before it would pass the Section 8 Inspection. Attached are the violations cited. The re-inspection is noted on the attached letter as 10/21/22. Unfortunately, due to the extent of the some of the repairs required we were unable to comply to the required repairs by the deadline procured by Section 8. When a property fails to meet the Housing Quality Standard due to deficiencies identified at the time of inspection then the tenant is not allowed to move into the property. This is a Section 8 rule. 
  
  When a property is unable to be moved in within 30 days of paying the Hold Fee our company policy is to allow the tenant the option to choose to continue to wait for the inspection to pass and the property be held for move in OR to be refunded their Property Hold Fee. We understood that you were unable to continue waiting for the inspection to pass and agreed to refund the full hold fee that you paid to hold the property. On 10/31/22 we issued you a full refund in the amount of $850.

• Initial Complaint

  07/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We have had multiple days and nights with no AC since April. We thought the issue was fixed but it breaks almost every week and alot of the time noone can come out until the next day or 2. They have delayed fixing this permanently. We have now been 5 nights with no AC. We’ve had to stay at hotels twice with no money reimbursement from them. They lack care for their property and tenants. The yard and weed care was atrocious at move in. We didnt sign a move in inspection sheet. Toilets didnt work properly. The garbage disposal was broken for 2-3 days. The heat also wasnt working when we moved in. Countless issues. We have 2 kids in the house. A few days ago, they finally gave us 2 window units in 2 bedrooms upstairs, but Its constantly over 80 degrees on the main level. It is hot for kids with the AC unit constantly going out and nothing being done about it. I would love for this lease to be terminated and need to be reimbursed for our hotel stays. The total is $311.11.

  

  Business response

  07/10/2023

  The AC issues started June 14th, 2023. Dole HVAC made several visits to the property and made repairs to the system. After the last visit they determined that no further repair was possible and the system had to be replaced. After receiving approval from the property owner on Friday July 7th, we have approved Dole to replace the system. Dole is on site Monday July 10th to replace the hvac system. I spoke with the resident on the phone (7/10/23) to confirm that Dole hvac was on site replace the AC system, let the tenant know that the ledger will be credited for the hotel stay and to discuss other issues. There are currently no other open work orders. I scheduled with the tenant for the maintenance supervisor to meet them on site Tuesday July 11th to go over any other issues they would like to have addressed.
  

• Initial Complaint

  07/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Deca Properties is a horrible rental property company in STL, MO. Our rental property: -Had electrical issues(we used electric cords for our first 3 weeks because they would send maintenance people but not a licensed electrician to "fix" or outlets. -Had mold in appliances(dishwasher and fridge seal). -Has a fridge that has broken 3 times(and we only been there since April). Told them on Wed. 6.29.23 about not working fridge and still on 7.6.23. there is still not a working fridge. -Dryer had so much lint back-up that the unit would not dry. inches think of lint in dryer vent and air vent. This is a huge fire hazard. -Our tub was painted over and has rotted wood in it. We were told the rental would be cleaned but dead worms, past tenants stuff, and a painted tub is what we walked into. This is all after we moved in. Before that, they told us time after time to apply for a property but then there was always an issue when it came to us actually getting the property. It took 3 weeks and 3 properties before I called and screamed at them for leading us on. This company does not care about the tenants; They just want the money without doing anything. I have never in my adult life of renting had a company that is a bad as Deca; nor have I ever felt unsafe living in a place due to their negligence of property managers.

  

  Business response

  07/11/2023

  The lease agreement (attached) executed on April 4th, 2023 for the property located at *** ********** documents on page 1 and 2 the following:
  
  Upon Tenant occupying the Premises or the commencement of Rent payments under this Lease, the Hold Fee shall be converted to and held as a security deposit (the “Security Deposit”) Landlord is hereby authorized to expend such sums necessary to correct, clean or repair damage done by the Tenant, or Tenant’s guests or invitees. Within thirty (30) days after the termination of the tenancy contemplated hereunder, Landlord shall either return to the Tenant the full Security Deposit or furnish a written itemized list and estimated cost of any of the damages or reasons for which the Security Deposit or any portion thereof is being withheld along with the balance of the Security Deposit, if any.
  
  Per our phone conversation we cleared up the confusion about the security deposit being a non-refundable payment. 

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