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          Find a Location

          Russell Cellular Inc. has 5 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileRussell Cellular Inc.

            Cell Phone Supplies
            Multi Location Business

            Contact Information

            4125 Wilson Creek Marketplace Rd

            Battlefield, MO 65619-7110

            Visit Website
            (417) 886-7542

            Customer Reviews

            1.22/5

            Average of 82 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            138 complaints closed in last 3 years

            41 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B-

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 27

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Products & Services

            Russell Cellular offers the sales of cellular phones, service, and equipment to individuals and businesses.

            Business Details

            This is a multi-location business.

            Find a Location

            Russell Cellular Inc. has 5 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Location of This Business
              4125 Wilson Creek Marketplace Rd, Battlefield, MO 65619-7110
              BBB File Opened:
              11/14/1996
              Years in Business:
              27
              Business Started:
              11/14/1996
              Business Started Locally:
              4/8/1997
              Business Incorporated:
              5/1/1997
              Type of Entity:
              Corporation
              Business Management
              • Rodney Airington, Manager
              • Nathan Mindeman, Director
              • Darin Wray, Manager
              • Kimberly Dunn, Manager
              Contact Information

              Customer Contact

              • Nathan Mindeman, Director
              Additional Contact Information

              Fax Numbers

              • (417) 447-0888
                Primary Fax

              Phone Numbers

              Website Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              138 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              07/11/2024

              Complaint Type:
              Customer Service Issues
              Status:
              Answered
              Location: ********, ** I purchased a computer, cell phone and watch. I spent $208.11 for these things. They sent it back and they would not give me my money back. They said they were charging a restocking fee of $150 if anything was opened. They didn&#**;t measure my wrist for the watch. I would like my money back - $208.11.
              Read More
              Read 137 More Complaints

              Customer Reviews

              82 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              R.J. B

              07/17/2024

              I went in to order a new smart watch. We got everything setup and was told I needed to make a down payment on the taxes. I agreed to pay on the taxes, they told me I needed to pay a minimum of $40 and then pay the rest when the watch came in. I received my bill from ******* and it showed that none of the taxes had been paid. I asked for a receipt, and on the receipt it said my $40 was paid to "setup for success." I asked ******* about this charge and they said some stores could charge a set up fee for phones. I told them that it was a watch and no setup was needed and that I never agreed to this charge. They stated they could not do anything thing about the charge from a third party store. The charge they put on there was never discussed and they fraudulently stated that it was for taxes. I never agreed to fees for any kind of set up, especially when no set up is needed. They have committed fraud by mis representation of charges.

              Russell Cellular Inc. Response

              07/18/2024

              ***************,Thank you for reaching out to us regarding your experience at our store. We are sorry for any miscommunication regarding fees for devices. The $40 setup for success fee does not solely cover setting up a device. It is a charge for setting a device up on the ******* network, making sure it is activate and ready to utilize when the customer leaves the store. It is for making sure the payments for the devices and any promotions are setup and that in the case of the watches, a number share is setup to make sure that the watch is functioning properly. The fee does come back to you in the form of an in-store accessory coupon 30 days after purchase. We again apologize for any miscommunication regarding the fees for devices and hope we can provide you with a more pleasant experience in the future.
              Read 81 More Customer Reviews

              Local BBB

              BBB of Eastern & Southwest Missouri & Southern Illinois

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