Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This started 2.28.24 and ended 2.29.24. Maintenance came out (second day due to overtime issues this couldn't be done on day 1 or even addressed) to do some repairs. He halfway fixed my doorknob and said he will come back tomorrow 2.29.24 for the others He arrived around 2pm. He left when asked did I have the screws and hardware I did not. He finished the job at 3:45 roughly and I was told I'm being charged back for repairs in a broken faucet $250.00. This is not in my lease and unacceptable. I need the charge removed and/or terminate my lease

  

  Business Response

  Date: 03/12/2024

  SBD Housing Solutions is committed to providing exceptional customer service as well as safe and reliable housing to our residents.  Our residental lease agreement is a legal binding document that outlines policies and clearly defines the responsiblities of both the tenant and the landlord.  *** **** reported a maintenance issue to our team and it was addressed per the terms of our lease agreement.  Due to the fact that the reported maintenance and subsequent repairs were identfied as being outside the scope of regular wear and tear and / or caused by negligence or improper use, the cost of this repair was charged back to the resident.  *** **** disagreed with this determination and subsequently made the decision to refuse maintenance at the home.  The refusal of maintenance is a clear lease violation and next steps are specifically stated in the signed lease agreement.  SBD followed the process outlined in the lease and issued a violation with a 10 day cure period.  On the 11th day, another attempt at maintenance was made and again, *** **** refused to allow the technicians to enter the home.  Throughout the repair process and for the duration of the cure period, the property management team at SBD has been in contact with *** ***** working to ensure she has a full understanding of the terms of her lease and her responsibilities as the tenant in the home.  Despite repeated attempts at communication and resolution, *** **** provided written notice of early termination of her lease agreement.  SBD has received and acknowledged the written notice and will proceed, per the terms of *** ****** signed lease agreement.

  

  Business Response

  Date: 03/28/2024

  As an update to this case* *** **** contacted our office directly after receiving the response to her complaint.  Our Director of Property Management has discussed the situation with her in depth and she has agreed to pay the maintenance chargeback fees, allow access for future maintenance needs and reverse her Notice to Vacate.  This issue has been resolved.

• Initial Complaint

  Date:02/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been renting from SBD now for 6 months now I have been complaining about my neighbors at **** * ******* *** **** * for about 4 months of those , they are lease violations, smoking large amounts of marijaunna and it coming over to my unit heavy I have 3 children under 11 years. It is messing with our heads causing head aches , stomach aches to the point were we wake up and have to open our windows and front and back door so it can air out of our unit. Also burning of our eyes it’s really strong. They do it every night between the hours of 9pm - 3am sometimes 4am. They are blasting music throughout the night loudly were we are also having to get up and knock on there door but no answer but they do have a ring camera to were one time I knocked I heard laughing. I’ve called the cops plenty night and filed complaints. I have informed SBD housing of all of this. They have 3 dogs in the home that come over to my side and poop on my area one time I reported to SBD housing that I stepped in poop on my front porch. The neighbor and his girlfriend fights and have the cops come every other night . I have a camera as well so I have proof of things. I’ve reported trash being thrown in my yard and me having to pick it up. The neighbors just do not care . They are rude and just don’t care. The neighbor has went out back and shot his gun a few times . I’ve been threaten . I reported all of this and the only thing they said before stop responding to my recent reports is basically they can’t do nothing about it and call the cops . BUT smoking marijaunna is a LEASE VIOLATION in the home . I’ve even had police come and they reported weed at the neighbors and told me the best thing to do is get in touch with leasing and I’ve done that alot of times and there is no resolution. I am paying my rent and I pay on time I’m a great tenant with good rental history. But this is wrong what do I do ?

  

  Business Response

  Date: 02/23/2024

  SBD Housing Solutions is committed to providing safe and reliable housing to each of our valued residents.  We have received multiple communications from Ms. ***** detailing concerns about her neighbor.  We have addressed these concerns to the fullest extent allowable by the terms of our lease agreement, to include conducting a full property inspection at the address reported.  No evidence of any lease violation was found as a result of this inspection.  Ms. ***** has been encouraged to contact the police regarding concerns that are not enforceable by our lease agreement or outside of the hours that we conduct regular business.  A police report identifying lease violations would prompt further action.  As part of our attempts to reply to and address her concerns, we requested from the local police department, the history of calls and reports since Ms. ***** moved to the residence in question.  We did receive documentation of several calls, made by both neighbors, however none resulted in a report being filed.  SBD Housing Solutions has made every effort to resolve the concerns reported by Ms. *****.

• Initial Complaint

  Date:03/09/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have requested for leaks and foundation issues to be fixed in our home and nothing has been done. There is water and mold in our basement from cracks in the foundation. There is leaks in our garage from our master bathroom subflooring being rotted out by water damage. Our roof has a hole in it from animals and water is leaking into our bathroom.

  

  Business Response

  Date: 03/21/2023

  SBD Housing Solutions takes the concerns of our residents seriously. The initial concern was submitted to our maintenance department in mid-October. Since that time we have been coordinating 10 separate service issue concerns. Several of these items are completed and there are others than now have received the appropriate bids and approvals and are in progress. In order to communicate with our resident the CEO of SBD Housing Solutions and Maintenance Coordinator visited the home and reviewed concerns in person last month. Since that time additional work has been approved and is in progress.
  
  We are committed to providing both resolution to items and clear communication as we wrap up the approved work at the home.

  Customer Answer

  Date: 03/21/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  Better Business Bureau:
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  Regards,
  ***** *********