We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Rehabilitation

Ignite Medical Resort

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Rehabilitation.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/13/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My daughter had fallen and broken three bones in her ankle. She was taken to Srt Lukes they operated on her ankle on Monday and had bone cushioning around it and she was there for a bout a week and they transferred her to Ignite Medical Resorts where she has been for a week. She has had for the most part terrible care. She is on pain medication which she should get every 4 hours which she does not get. Once, that I know of, they brought her 2 Tylenol instead of her prescribed pain medication because they said they could not find it, something is wrong with that statement. The outside of the building and lobby are beautiful, but the patients' rooms are filthy with cobwebs, surfaces of the tables are disgustingly dirty and so are the floors. It is hard for her to get help in there when she has to go to the bathroom. They gave her a board of some kind to use to be able to move to the portable potty herself, without their assistance. When she was trying to get back into bed. she inadvertently knocked over the portable potty and she had to weight on the foot that she injured and is not suppose put any weight on, and the foam she had around her ankle to protect it got in the urine. The help they sent in was not able to hold her up. So she fell and now has scrapes on her and her ankle is now crooked from her putting her weight on it. She is suppose to see the doctor and I am worried about her being able to get there. The fact that they do not have the right medication to give her is deplorable.

    Business Response

    Date: 02/16/2023

    Please see attached:

    Pain medication is dispensed per the physicians orders, in this instance medications were dispensed as prescribed. The facility has housekeepers on site 7 days a week. They have a specific schedule to follow, but in the event a room needs additional cleaning, housekeeping could be asked to return. Staffing is based on need and patient acuity.

Ignite Medical Resort is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.