ComplaintsforBranson Travel Group
Vacation Certificates and Vouchers
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Complaint Details
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Initial Complaint
10/14/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Branson travel group called and offered us a 4 day 3 night stay for $199. They offered to give us tickets to 3 shows, a nice hotel and $100 **** gift card. We questioned the hotel they put us in due to the online reviews. She assured us that the complaints came from the back of the hotel and we would be in the good part up front. She added that she herself wouldnt stay in the back of this hotel. We were offered a phone number to call if we had any problems during our stay. Upon checking in they put us in the back of the hotel, it was not a nice hotel. This hotel is 2 Star, not a nice hotel by any means. We went down for breakfast and there was NO Foodthe delivery truck did not come. 2 nd morning we tried breakfast again, wet soggy eggs, burnt sausage links and NO plates. We were told that there would be a mandatory 2 hour presentation, it began at 11:30, we left at 3:00. The lady at the gifting center yelled at us when she determined she did not have our paperwork, called her manager from another location who came down and yelled at us some more and told us not to come back we were not welcome. We simply shared with the lady behind the desk that the person we last spoke with said she would have our paperwork. She was unsure if the worked for Branson travel or ******** *********. .not at all a good experience.long story short none of our issues were handled with customer service, I continue to wait for a call back from the First **** we spoke to about the nice hotel.Customer response
10/17/2023
The property managers response.Customer response
10/17/2023
The GMs response.Business response
11/13/2023
We have escalated this matter to our appropriate team members and will be taking this feedback into consideration as we continue to ************** to partner with outside of the Branson Travel Group. Our office has reached out to ************ to discuss the issues with her, and while we are saddened that she is unhappy with her experience, we are unable to refund the package as the benefits offered to her were used.
Please do not post this response to the website.
Initial Complaint
09/27/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
I purchased a travel package on 8/17/2023. I was just diagnosed with a traumatic brain injury and can not travel at this time or anytime in the near future, I called the company to ask for a return and I was told no and that they told me that in the beginning. I do not remember being told that. I would just like a refund since I can not use the package. they told me to gift it to someone. I do not have anyone to gift it to. I just want a refund of the 199 plus taxes and fees.Business response
09/29/2023
We reached out to *** **** and she just wants a refund. We refunded her and she said that the complaint would be taken down.Customer response
10/01/2023
The company has reached out and given me a refund.Initial Complaint
08/31/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
n 8/12/23 I requested Branson Vacation Guide from Branson Travel Group after Googling information related to Branson. They emailed me the Guide. ***** ***** of Branson Travel Group then called me on 8/16/23 saying I had won a trip; this turned out to be a sales call. He sold me a 4-day 3-night trip to Branson MO for $259.00, plus additional night for $80 or $339.00 total. The package also included 4 show tickets, branson gift card, old time photo gift, bonus vacation AFTER attending 2 hour timeshare presentation. This was to be for the period December 22 - December 26, 2023 celebrating our anniversary and birthdays. I was emailed a list of motels (all 2 star). Spoke to ******** reservations on 8/17. I told ******* we should at least get 3 star and she said I would have to pay 110 for upgrade. Gave me two 3-star hotels from which to choose. Chose ***** **** ***** but they were not able to accomodate us since they were closed for the seasoon. ******* then emailed me list of 2-star motels. Later contacted ******* stated we should at least get 3 star since we paid for the upgrade. ******* said ******* would call back, I had to make the call at 5:15 on 8/17 after no word from ******** I told her we were extremely disatisfied and we were greatly misinformed as to the quality of the trip. I told her that Branson websites that had better deals at $99 with similar features. She said she would have to talk to her supervisor ***** and ***** would call me Monday morning 8/21/23. She said they would probably reimburse only the $110 upgrade. On Monday 8/21/23 I called ******* who stated I couldn't get the $339 back but only the $110 upgrade refunded. They did refund the $110 to our credit card. I feel I was scammed due to the quality of the trip that I had "won" being less than represented, especially regarding the lack of quality accommodations and shows in Branson during the trip period. We need the remaining $339 refunded. Confirmation number ********Business response
09/04/2023
A resolution has been reached.Customer response
09/05/2023
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******** ********Initial Complaint
08/03/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I made reservations in like Feb or March and I need to cancel and get a refund of 200$ that I paid and I have emailed and called numerous times and left voice mails with ******** **** and I still haven't heard anything back and I called the main line and got put on hold for 30 mins and no one ever answered I just want my money back cuz I can't go and for them not to charge me anything elseBusiness response
08/04/2023
Our office has been in touch with the client and a resolution has been reached.Initial Complaint
07/26/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
Entered a contest and was contacted and was told I didn't win, but they want to offer me a "discount". I mentioned needing to speak to my boyfriend first, but I had to decide right then if I wanted the deal. After they took my money, I received details about the trip. One of the details was in regards to annual household income. I do not meet this requirement. ******* (who is horrible at customer service because she doesn't let you talk - she talks over you and is condescending and says "because you're not getting what you want") told me I agreed to the household income on the recording. I do not remember agreeing to this; if I did, I misunderstood. I told her I also asked about the refund policy, and **** chuckled and joked that if my boyfriend didn't want to go I was a single lady and could find someone. He never explained the refund policy, but ******* won't investigate because she said I already said I didn't agree to the income but obviously did. She's unprofessional. I asked to hear the recording - no response. I asked to speak with her manager, but she's "in a meeting", which I had to hear the pretend conversation between ******* and her about that "meeting". I then read further in the details, and it says both parties must have ID with the same address. That's another problem - my boyfriend and I do not live together - this was never explained to me, either.I should have read the reviews and complaints before paying $200. I'd like my money back. 1-I don't appreciate being talked to like I'm a child. 2-All details were not given until after my money was taken.******* said the trip is non-refundable; only transferable. I have no one to transfer the trip to. Her supervisor, *****, is supposed to call me back.Business response
08/04/2023
Our office has been in touch with the client and a resolution has been reached.Customer response
08/07/2023
Better Business Bureau:
I have received a refund in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************************Initial Complaint
06/27/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
These people call not only myself, but my son multiple times per day. They called 26 times today. I’ve asked them repeatedly to not call my number. I’ve never signed up for anything from this business. Please stop calling ###-###-#### and ###-###-####.Business response
06/28/2023
The only record I was able to find for ******* ****** was on 6-1-2023 for the duration of 35 seconds. She stated she was not interested and asked not to be called again. We couldn't find a record of ******* ****** in TGM or SPI using name and phone to search.Customer response
06/28/2023
That 30 second phone call on June 2nd was me asking them repeatedly to STOP calling me. They go through phone numbers with a *** area code and the prefix beginning with 451 and start calling acting like I’ve visited before and put my phone number down. Not true. Put me on a do not call list as well as my son on all numbers. Y’all must be desperate to call someone repeatedly. Thank God for *******’s call filter.Initial Complaint
03/21/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On March 17, 2023 I paid $228.84 for a 5D4N pkg. Confirmation ********. Reservations called me on 03/21/2023. I had been told by ****/*** that I could select my hotel and 6 free tickets from their webpage and that the tour was on the 2nd day (which was 07/13 for me). I was told that the tour 2as for only 120 minutes and that I could book one first thing in the morning. First Reservations (*****/*****) told me that they couldn't guarantee a King bed and I said why? Booking a room in March for July should not be a problem and was I just supposed to take what ever was available when I arrived? Then I was told that the shows on line were not what they could guarantee were included in my free ticket package. Lastly, they told me that I couldn't book a tour on the 13th, but only on the 14th or 15th and that I couldn't book any other events before 6pm. The first tour is at 8:30 and the last is at 2:20. I said that 2 hrs after 2:30 was only 4:30 and I wanted the 8:30 time anyway. They said that I couldn't book my tour time and that they didn't guarantee that the tour was over in only 2 hrs and if I didn't stay until it ended, even past my 2 hrs they would charge me the full price for everything. I finally hung up on them. I called ***** back and left her a VM saying that if they couldn't confirm my tour day and 8:30 time AND my show tickets AND the $100 **** card being available at check-in, I just wanted a full refund. So far no return call. Based on their reviews here and on other sites nothing is worth what might happen. Show tickets not being what was promised, no **** at check in, etc. etc. The person on the phone kept over talking me and saying that on a recorded line she couldn't/wouldn't promise me anything. Scary if they know that they can't deliver what they say.Business response
03/27/2023
Our office has been in contact with Ms. ******** regarding her complaint filed with the Better Business Bureau.Initial Complaint
02/24/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I would like no further contact from this business of any kind. No further contact.Business response
02/25/2023
This phone number has been placed on our do not call list. No further calls will be received from our office.Initial Complaint
01/03/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I bought a vacation package with Branson Travel Group. They called to book a date. I booked the date. They told me I had to cancel within 2 weeks of date or there were fees associated. I called around Dec 17th to cancel a trip for 3rd weekend of January. On Dec 28th They emailed me to tell me my trip was finalized. I called back and they told me I had to pay fees either 19 dollars for trip protection or 59 dollars for canceled trip. That no matter what timeframe I canceled in there were fees involved. I was not told I needed to buy the trip protection. Only that I had to cancel in 2 weeks time from vacation date. I feel like they are scamming.Business response
01/09/2023
A member of the Branson Travel Group staff will be reaching out today to discuss the concerns described in the complaint.
Initial Complaint
11/14/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
This company called me on the phone. I signed up to receive a getaway package. I paid $129. I am trying to use it and now their phone numbers are disconnected.Business response
11/15/2022
I sent an email to our Call center Manager who spoke with **** and they have refunded the $129.00.
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Customer Complaints Summary
22 total complaints in the last 3 years.
11 complaints closed in the last 12 months.