Business ProfileforFrank Leta Automotive Outlet Inc.

If I could give this service zero stars I would. The first date of service was Tuesday 05/28 and I picked my vehicle up on Thursday 05/30. A diagnostic test was ran and the only results were a cylinder 4 coil and spark plugs. Not even 24 hours after picking up my vehicle my service engine light flashed while in idle and my vehicle would shake. I called ***************************, whom was the service manager at the time. I brought my vehicle back for another diagnostic test and it was the fuel injector. I asked him how come the fuel injector didn't read on the first diagnostic test and he explained that the mechanic wasn't looking for it" and the only solution would be to make another appointment. Why should I have to pay for labor twice when the fuel injector should have read on the first diagnostic test? I left a negative review on ****** and ****** contacted me the next day. Not only did ****** admit that it was their fault and that a technician shouldve test drove my vehicle after fixing, he also bribed me to take down my negative review. He waived the labor and part costs for the fuel injector which was fixed last Thursday 06/06. Not even 24 hours later on Friday morning at 5:30 am my service engine light began to flash and my car shaking when in park. The service engine light went away but came back on, and this time my vehicle was driving worse. Along with a rattle sound when the vehicle is in idle. I couldn't contact on Saturday nor Sunday because Frank Leta was closed. I tried contacting ****** on Monday 06/10 and have contacted the operator at Frank **** whom forward a message for ****** to contact me. He has not contacted me and no one has responded back. I absolutely hate that l even went to Frank ************************* in first place. I am out of $565.77 and my vehicle drives very, very poorly. My vehicle is a lot worse condition than the FIRST time.Each time I have taken my vehicle to Frank Leta it comes back worse. Avoid this service center at all costs!!!!

We are sorry to hear about the experience ****************** had. Our number one priority is to provide reliable transportation for our customers. Our service department has since made contact with the customer after the complaint and are working towards getting the vehicle back in to resolve the issue. We wish ****************** the best in her future endeavors and would greatly enjoy the opportunity to keep her in our family. Thank you.