Business ProfileforAuffenberg Hyundai of Cape Girardeau

On Dec 9th, 2023, I had my 2017 ***** Fe Sport towed to Auffenberg Hyundai. They informed me that I needed a motor. I have an extended warranty. On Dec 16th, the warranty company gave the ok to install a motor. Around March 28th, I reached out, which I had done on other occasions to get an update. I was told once again that they have not received a motor, and this time, I was told to contact the parts manager and talk to him. I did and asked him who they were ordering the motor from. He said Hyundai, and they hadn't gotten any time frame from Hyundai. I called Hyundai myself and explained everything to them. They gave me a case manager named ****, who was awesome. **** called me on April 2nd to let me know I would have a motor on April 5th, and she had talked to Auffenberg Hyundai, and they scheduled it to be put in on the 8th. I was told Hyundai had canceled the motor previously because Auffenberg sent in the wrong part number. Monday April 8th Around 10 a.m. I received a call that my vehicle was finally ready. My daughter and her husband picked it up for me because I had just had surgery on the 5th in Cape. I live in ****** **, but I was at their house for recovery. My vehicle was in Cape because on Dec 8th, coming from a doctor's *********** in ******** **, me and my daughter the engine light came on right before we entered Cape Girardeau. When my daughter and son in law picked my vehicle up, it was making a clicking noise on the passenger front tire side. I decided to leave it in Cape Girardeau ** and let another mechanic look at it because now I don't trust Hyundai and plus the front desk lady was rude when I called to see if they could pick it up, so I was already over dealing with this dealership. The mechanic found that the control arm bolt was loose, something that had to happen while removing the old engine or installing the new one. When he tried to tighten it fell apart. Just think if I ad drove it home, 2 hours away.