ComplaintsforJohn Sinclair Nissan

• Initial Complaint

  01/31/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I bought a car from them and noticed it was leaking oil. I took the car back to them in end of March 2023 and they changed my oil and asked them was there anything else that needed to be fixed. They said only the brakes and that was it. I went back 3 weeks later because my car was leaking oil. I took it back to them and they said I blew 2 head gaskets and then they said my warranty was up. They knew it was my motor and they knew it when my warranty was good. I would like to get a new car, nothing less than what I have and within my price range.

  Business response

  01/31/2024

  The last time we changed the oil on ******* ****** Kia was 05/16/2023. This is the first time hearing about any issue in regards to her Kia. We are happy to try and trade ******* into a different vehicle but we know of no issues with her vehicle. Kia does have a nation wide recall. Not sure if her Kia falls under the recall. But she would have to bring the Kia to a Kia dealership to see as we cannot perform Kia recalls. 

  Customer response

  02/01/2024

  Complaint: ********
  
  I am rejecting this response because:

  my voicemail is working on my phone.  I would like a new car because I still owe on this car.  I would like a new car in the price range as the car that I have now.
  
  
  Sincerely,
  
  ******* ******

  Business response

  02/02/2024

  We are working on trying to find a vehicle that fits into the parameters. Last time we tried to trade ******* out of the Kia, she was approved but the bank asked for $5000 down in order to proceed with the loan. ******* could not do that at the time. We are happy to help, just need to try and find a vehicle were ******* does not need to down money.  

  Customer response

  02/02/2024

  Complaint: ********
  
  I am rejecting this response because: I have called yesterday an the phone just rings. I haven't heard from anyone. You all never ran my credit and someone at the  dealership said I would have to put down $5000 or have a $800 car note.
  
  
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  07/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My Daughter **** ******* bought a new 2018 nissan altima from this dealer in 2018. last week she said the air conditioning was smelling musty, so I looked up where the cabin air filter was and went out to replace it but found out there was not a filter where there should have been. I called the dealer and told them about it. they responded that I did not buy the extended warranty nor did we have it serviced there so they were not going to do anything about it. the car has just under 40,000 miles on it. Since there has not been a air filter in from the time we bought it no fault of hers the coils on the air conditioner will be clogged up and eventually will need to be cleaned out which will be expensive. She is in her second year of teaching kindergarten and cannot afford a big expense like that especially since it was not her fault. All she wants is the coils cleaned on her Air conditioner and a filter and cover put on like it should have been when she bought it. We hope you can help us resolve this matter. Thank you ***** ******* *hank you

  Business response

  07/31/2023

  Spoke with ***** on the phone. ***** with get with his daughter to bring Altima in. 

• Initial Complaint

  12/30/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  engine light came I took it in and they did a diagnostic check and stated that they could not work on the Vechicle, so they sent trucks ****** *****. Dodge did their Diagnostic check and stated that it would be one of two parts and it took more then two week before the part arrived. The part was put on and it did not fix the problem. So, they had to get authorization for the other part that the warranty would cover. When they recieved authorization they ordered the part but it was on back order, the part came in last week and they worked on the car this week. I took the car in yesterday, and Nissan would take the truck to Dodge and it would take fours for repairs and I would be able to pick my car up that afternoon. I got a call at 2:30pm and they stated that they ran inot a issue, the part that the was ordered was broke. My Truck was disassembled. Now, they cannot use either part and my truck is still disassembled. The part is a rebuilt part because my warranty will only cover the rebuilt part, if it was a new part I could have the part in to days. I stated that I would pay the difference for the new part which would be a 1, 000.00 and they would just pay for the labor. I will not know anything until Tuesday. I called the warranty and they will not cover a warranty , Nissan stated that they do not have any loaner cars, and dodge (******) does not have any loaner cars. I would like for my truck fixed. If it is going to take a month for my car to get fixed I would like a loaner. You would think they would check the part before you disassemble the truck to make sure the part is intact.

  Business response

  01/19/2023

  Customers vehicle is being fixed and she is driving a vehicle. 

• Initial Complaint

  03/06/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On December 22 2021 me and my wife purchased a 2011 Chevy Cruze from John Sinclair Nissan in cape girardeau mo. And on December 24 2021 it started to make a knocking noise on start up it was returned to them I believe on Wednesday December 29 2021 so they could fix it they changed a couple sensors. We went and picked the car back up sometime in the first week of January of 2022 and didn’t even make it home before it started showing check engine light again and knocking on start up. We again took it back to John Sinclair where they said they would fix it. After a week or so i contacted them and they said they didn’t know anything yet in was at coad Chevrolet dealership being looked at possibly needed a new engine. After the Chevy dealership said the engine was gummed up that it needed a new engine and they weren’t going to work on it. John Sinclair spent weeks trying to get us to come up with another down payment and pay a higher monthly payment to get a different vehicle. Once we finally got them to realize we didn’t want to do that they said they would just put an engine in it for us. After waiting weeks for the engine swap, we get the car back and drive it for 4-5 days when it starts to smoke and had a loss of power after checking it out I discovered it’s leaking oil around the valve cover gasket and engine coolant around the thermostat housing I believe it is. Also the car is now ticking and not shifting as good as before. It’s been over two months since we put a 1500$ down payment on it and made an additional 604$ in monthly payments and were only able to drive it like 7-8 days total in the entire 2-1/2 months we’ve owned it.

  Business response

  03/23/2022

  **** ****'s car is currently in the shop, engine is on order and he is in a rental vehicle at no charge to the customer. 

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