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Business Profile

New Car Dealers

John Sinclair Nissan

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/31/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a car from them and noticed it was leaking oil. I took the car back to them in end of March 2023 and they changed my oil and asked them was there anything else that needed to be fixed. They said only the brakes and that was it. I went back 3 weeks later because my car was leaking oil. I took it back to them and they said I blew 2 head gaskets and then they said my warranty was up. They knew it was my motor and they knew it when my warranty was good. I would like to get a new car, nothing less than what I have and within my price range.

    Business Response

    Date: 01/31/2024

    The last time we changed the oil on ******* ****** Kia was 05/16/2023. This is the first time hearing about any issue in regards to her Kia. We are happy to try and trade ******* into a different vehicle but we know of no issues with her vehicle. Kia does have a nation wide recall. Not sure if her Kia falls under the recall. But she would have to bring the Kia to a Kia dealership to see as we cannot perform Kia recalls. 

    Customer Answer

    Date: 02/01/2024

    Complaint: ********

    I am rejecting this response because:

    my voicemail is working on my phone.  I would like a new car because I still owe on this car.  I would like a new car in the price range as the car that I have now.


    Sincerely,

    ******* ******

    Business Response

    Date: 02/02/2024

    We are working on trying to find a vehicle that fits into the parameters. Last time we tried to trade ******* out of the Kia, she was approved but the bank asked for $5000 down in order to proceed with the loan. ******* could not do that at the time. We are happy to help, just need to try and find a vehicle were ******* does not need to down money.  

    Customer Answer

    Date: 02/02/2024

    Complaint: ********

    I am rejecting this response because: I have called yesterday an the phone just rings. I haven't heard from anyone. You all never ran my credit and someone at the  dealership said I would have to put down $5000 or have a $800 car note.



    Sincerely,

    ******* ******

  • Initial Complaint

    Date:07/30/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My Daughter **** ******* bought a new 2018 nissan altima from this dealer in 2018. last week she said the air conditioning was smelling musty, so I looked up where the cabin air filter was and went out to replace it but found out there was not a filter where there should have been. I called the dealer and told them about it. they responded that I did not buy the extended warranty nor did we have it serviced there so they were not going to do anything about it. the car has just under 40,000 miles on it. Since there has not been a air filter in from the time we bought it no fault of hers the coils on the air conditioner will be clogged up and eventually will need to be cleaned out which will be expensive. She is in her second year of teaching kindergarten and cannot afford a big expense like that especially since it was not her fault. All she wants is the coils cleaned on her Air conditioner and a filter and cover put on like it should have been when she bought it. We hope you can help us resolve this matter. Thank you ***** ******* *hank you

    Business Response

    Date: 07/31/2023

    Spoke with ***** on the phone. ***** with get with his daughter to bring Altima in. 

  • Initial Complaint

    Date:12/30/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    engine light came I took it in and they did a diagnostic check and stated that they could not work on the Vechicle, so they sent trucks ****** *****. Dodge did their Diagnostic check and stated that it would be one of two parts and it took more then two week before the part arrived. The part was put on and it did not fix the problem. So, they had to get authorization for the other part that the warranty would cover. When they recieved authorization they ordered the part but it was on back order, the part came in last week and they worked on the car this week. I took the car in yesterday, and Nissan would take the truck to Dodge and it would take fours for repairs and I would be able to pick my car up that afternoon. I got a call at 2:30pm and they stated that they ran inot a issue, the part that the was ordered was broke. My Truck was disassembled. Now, they cannot use either part and my truck is still disassembled. The part is a rebuilt part because my warranty will only cover the rebuilt part, if it was a new part I could have the part in to days. I stated that I would pay the difference for the new part which would be a 1, 000.00 and they would just pay for the labor. I will not know anything until Tuesday. I called the warranty and they will not cover a warranty , Nissan stated that they do not have any loaner cars, and dodge (******) does not have any loaner cars. I would like for my truck fixed. If it is going to take a month for my car to get fixed I would like a loaner. You would think they would check the part before you disassemble the truck to make sure the part is intact.

    Business Response

    Date: 01/19/2023

    Customers vehicle is being fixed and she is driving a vehicle. 

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