Customer ReviewsforPaschal Air, Plumbing & Electric

I had an appoint to for service on the *** I called yesterday to comfirm. It was a go. The time was today between 7-Noon. At 11:55 i called asking what the issue is and I was told they reschedule it. There was NO communication from Paschal at all. That is POOR customer service........ I know there is al ot of storm work. I get that...... If they can schedule a new appointment and cancel another they have time to call you and let you know and reschedule. When you ask for a manager that will not let you talk to anyone. They know what they did..... POOR SERVICE...... They tried to use the storm for the reason.... Look back at reviews from Oct and Nov 2023..... Same complaint.....As soon as I posted view I got a call from them. They where to busy when I called..... TERRIBLE SERVICE

************, I know our CXR Manager has already called and spoken to you about this but I just wanted to reiterate our apologies for this. You are absolutely correct, we should have done a better job communicating with you on this. Again, we apologize for any frustrations or inconveniences caused by our team.

Installed my elderly grandmother *****'s HVAC 6 years ago. Recently A coil was icing up. She was told she'd need a new A coil (not cleaning first). A-Coil was covered under 10 year warranty but not labor. They quoted her 2900 to install the new A-Coil. I checked with multiple other HVAC firms, and the labor to install this part and the refridgerant was on the order of 900-1000. This firm gouged my elderly grandmother. They didn't send her an itemized bill, so I think they just have a set price that includes the part. They took her money and there has been no effort by them to make this right. Watch out, they'll do this to you too or someone you love. They said it's inflation, but this is what happens when they sense that they can take advantage of someone. They won't talk to me (her grandson), only her, and told her there was nothing they could do and just took her money.Beware, use someone else, you cannot trust these people.

After looking into this, we found that a mistake was made on our part. Our technician chose a similar item when creating the quote, resulting in a $1200 price difference. We have already spoken to ******************** and his grandmother to resolve this mistake and are reimbursing her the $1200. We appreciate ******************** bringing this to our attention, and while it was an honest mistake, we are very sorry this happened!!

I was charged $475 to replace a capacitor that sells onlinefor $65 and check gas pressure. The manager declared this was fair and reasonable. Stay away!The original capacitor was working fine but I finally weakened to their constant "it's on the way out needs replaced" for all previous service calls even when the unit was almost new. The service call before that the Technician tried to sell me a special compressor starting booster system to the tune of over $900 dollars! If that was necessary the manufacturer should have put it in. I am done with their tactics and rip-offs.

******************,Thank you for allowing me to speak with you and explain the value that we provide in offering our services. For clarification the Turbo 200 price is $375 and the Equipment Maintenance that we provided is valued at $100. I can definitely understand frustration with today's high prices. Everything we purchase today is substantially higher than it was a few years ago. Yes, I know that you can buy this item and most any item for substantially less than what a professional service provider will charge. The part itself is a small part of the repair. Having the knowledge to diagnose the repair by a trained, licensed and insured professional with all the special tools comes at a cost. Showing up in a fully stocked service vehicle is also a part of that. We seek to attract the best of the best employees to provide the *********** Services that our ****** + customers deserve and expect. To do this, requires that we pay livable wages with great benefits for them to support their families. As to the "special compressor starting booster," we currently offer this for $375 as well, which comes with a 5 year parts & labor warranty and is made in the ***. This part is not required, but its job is to allow the compressor to start up easier which extends the life of the system. We encourage our technicians to explain this great option to all of our customers.Even though you may not agree, we truly appreciate the opportunity you gave us and hope to have the opportunity to serve you again in the future.

***** was wonderful to let me know what the issue was with my unit

Thanks so much for taking a moment to share your experience with out team! ***** is a great technician and really cares about customers. We are grateful to have him on our team! Thank you for choosing Paschal and allowing our team to serve you. We are only a phone call, text or email away should you need anything else at all!

Excellent work and was very cost conscious making me a happy customer

Wonderful to hear, ****************! Thank you for sharing and taking a moment to leave a review of your experience with our team. We appreciate you!

Personable and was very informative with me as I watched him work

Wonderful to hear, ******************! We are always happy to educate our customers and answer any questions they may have! Thank you for choosing Paschal. Please don't hesitate to reach out should you need anything else at all!

They were very professional at their job and explained everything very well. Very nice people to have to install you equipment *****, *****, and *****. We would highly recommend Lyerla heating and air company.

Thank you for the 5 Star Review on the work that we completed for you, I will be sure and pass on the praise to *******************************

I was so pleased with ******* at Paschal. My AC quit on a Sunday evening. I left a text and they called me early Monday morning and had my AC fixed the same day. ******* is very professional and knowledgeable. I will definitely call Paschal from now on.

********************, Thank you for giving us a shot and trusting in our team to take care of your heating and air needs! So happy to hear that ******* was able to get you back cooling quickly! Don't hesitate to reach back out to us should you need anything else at all! We appreciate you!

Great customer service. Tech was very thorough. I would definitely recommend them for your HVAC needs!

We truly appreciate that, ****************! Thank you for choosing Paschal and allowing our team to serve you! Please don't hesitate to reach out should you need anything else at all!