Complaints

This profile includes complaints for Compana Pet Brands's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Compana Pet Brands has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Compana Pet Brands

  707 Spirit 40 Park Dr Ste 150 Chesterfield, MO 63005-1137

• 

  Compana Pet Brands

  707 Spirit 40 Park Dr Chesterfield, MO 63005-1138

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase this feed. Feed spoiled. No one answers the phone at manufacturer. Store does not have returns of this product specifically this brand. No one from this company will call me back despite multiple messages. I would like my feed replaced as this is important to me and my flock. Thank you

  Business Response

  Date: 04/16/2025

  Hello *****,

  Thank you for reaching out and we apologize if our phone availability on weekdays during 9AM-3PM Central resulted in a challenge connecting with our team, as we do acknowledge spring is a busy season for poultry owners and the call volume on our poultry phone line can sometimes delay connection with a team member.  We would be happy to assist with your concern and utilizing the photos you provided, we have created a quality case on your behalf for our quality team to review.  The final piece of information we need from you to be able to deliver a refund resolution for the item price is a photo of your receipt from Tractor Supply.  This can either be provided via response in the BBB portal or, if you prefer, you can send it to us at ********************************** referring the following case number in the subject line - CAS51403.

  We look forward to your response and providing swift resolution to your concern.

  Best,

  ***** *.

• Initial Complaint

  Date:04/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The product Ive been buying from this company hasnt been good its old not healthy and my pets wont eat it.The company got the pictures and receipts and refuse to refund me

  Business Response

  Date: 04/11/2025

  Hello *****,

  We are sorry to hear that you and your pets were dissatisfied with your latest ******* *** purchase.  While hay is a product of nature and, as such, can vary in characteristics from bag to bag, each bag of hay that leaves our facility has gone through our rigorous quality process prior to packaging to ensure it is nutritious and appropriate for the pets we serve.  However we also understand that pet preferences can sometimes impede consumption of hay with certain characteristics and want you and your furry family members to enjoy each bag.

  We would be happy to provide a print at home free product coupon to utilize at our participating partner retailers to get another bag of hay or Oxbow product of your choice.  Or, alternatively, we would gladly work with the retailer on your behalf to facilitate an instore credit/refund if your purchase falls within their refund policy.

  Please let us know which solution best fits your situation either through our ongoing case correspondence or via BBB channels and we would be happy to support appropriately.

  Best,

  ***** *.

  Oxbow Consumer Services

  Customer Answer

  Date: 04/14/2025

  Complaint: 23186538
  
  I have reviewed the business' response and am rejecting it because:
  I want a refund from the business of ***** nothing else 
  
  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 04/15/2025

  Hello *****,

  We understand that you would desire a refund as your preferred resolution. This can be accommodated by returning the item back to the partner retailer with your receipt for a refund as long as you are within 60 days of purchase and meet the parameters of their return policy.  The store will then damage out the product to us as the manufacturer through their retail account and we will reimburse with a credit to that store.  Again, we are happy to connect directly with the Petsmart store of purchase ahead of your return if you desire to ensure that this is an efficient and smooth process for you.  

  Please let us know if you have any further questions and how you would like to proceed.  

  Best,

  ***** *.

  Customer Answer

  Date: 04/16/2025

  Complaint: 23186538
  
  I have reviewed the business' response and am rejecting it because:
  I am not returning an open bag of old hay to a retailer store they can accuse me of doing anything to that hay I will only accept a refund of ***** from the company PERIOD!
  
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:03/26/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/18/25 I signed up to try the Bullymake box for my dog. He didnt really like the products we got in the first box so I adjusted my order preferences for the next couple of months. He ingests rubber from the rubber toys and the soft toys are too easily destroyed. So, today, 3/26/25, I requested a cancellation. The company responded that they are unable to cancel until I do 12 months of boxes due to subscription terms but did not cite any. I checked my original email from when I signed up and there are no such terms attached. I just want to cancel, because the toys arent not safe for my tough chewing dog and it is a waste of money that I cannot afford to waste.

  Business Response

  Date: 03/26/2025

  Hello ********,

  Thank you for reaching out.  In pulling up records in our consumer database, it appears that a resolution was provided and accepted today, effectively cancelling your subscription.  If there is anything further that we can do to support you, please don't hesitate to let our team know by responding to your ticket communication.  We hope to have the opportunity to serve you and your pup in the future!

  Best,

  ***** *.

  Bullymake Consumer Service

  Customer Answer

  Date: 03/26/2025

  After informing the company that I filed a BBB complaint, they promptly offered to cancel. I no longer have an issue. Thank you.

• Initial Complaint

  Date:01/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a Bully Box for my dog. I ordered it on 11-13-2024, shipments was to be delivered to me by 12-13-2024. The shipment never arrived tracking showed it was in ***********. Contacted the company on 12-27-2024 regarding missing package. They sent another package with me verified address. I still have not received the 1st or 2nd package. The first one is reported to have been delivered in ******** ****** on 12/26/2024 and the second one was in my city on January 25th and now is in ***********, after being routed through ******!! I have contacted the company and they say its on me to file a **** claim. I have asked for a refund and they refused. Only email contact allowed. No phone number listed. I have gotten my bank involved due to them trying to charge me again for packages that never arrived tracking showed

  Business Response

  Date: 01/27/2025

  Hello *****,
  
  Thank you for your patience with our reply and we can certainly understand your frustration with shipping challenges with your orders.  Our team has reviewed all account settings and details on our end and all seems to be in order from a shipping and address standpoint upon departure from our facility.  While **** website does state challenges in delivering across the country as well as specifically ********** with the wildfires, this certainly doesnt ease the burden of not receiving your packages as planned and we are sorry that these delays have impacted your pups enjoyment of their Bullymake box.  For the shipment that arrived and was delivered to an inaccurate address per tracking details, we would encourage that you still pursue resolution with USPS.  However, we would also be happy to refund or replace the toys in that box free of charge with an expedited shipping utilizing Fed Ex as an alternative carrier - please let us know your preference.  For the shipment that is still in transit, please reach out to us either via your ongoing email chain with our service representative or via BBB channels if it doesnt arrive by the end of the week and we can support you further.   We are committed to getting your pup back to happily enjoying his Bullymake toys and treats as quickly as we can!

  Best,

  Bullymake ***************** Team

• Initial Complaint

  Date:01/25/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Nurture Right 360 incubator from Manna Pro (Compana) in September of 2023. After only three uses, despite my exercising meticulous care when operating and cleaning per the manufacturers instruction, the unit has failed to work properly. I spoke at length with ******** (consumer services) via email, providing her with photos, purchase information, and answers to approximately 20 questions. After all of this time, ******** claims that I caused the unit to malfunction by keeping my house an average of 2 degrees cooler than the recommended temperature for operation. Implying that every single customer must maintain an ambient temperature of 74 degrees in their home while using the incubator is asinine. Clearly MannaPro knows this is virtually impossible and thus creates the perfect excuse not to stand behind the integrity of their products. ******** claimed that there was nothing they could do for me in terms of refund or replacement (essentially since the failure was my fault). It is quite clear that Compana knows full well that their products are of poor quality and do not have the mechanical and electrical integrity to be utilized properly by customers for a sufficient length of time, so they choose arbitrary details to make the paying customers a scapegoat for the faulty, low quality equipment. I am utterly disgusted at this gross negligence on the part of Compana/MannaPro and I am appalled that they are not willing to stand behind the products they provide to customers at premium prices. Instead they blame the customers for using the equipment as per their recommendations and then claim that the customer is at fault as to avoid taking responsibility.

  Business Response

  Date: 01/27/2025

  Hello ********, 

  Thank you for your patience with our response and I can certainly understand your frustration.  Our goal is to provide you with the information needed to ensure that your machine operates at the optimal level and has the longest life possible, ensuring successful hatches for years to come.  A stable temperature range of ***** degrees as directed by our instruction manual is key to this effort, as utilizing the unit outside of that range can result in overworking components, like the fan, resulting in excessive wear and tear.  While your machine is not eligible for warranty coverage, we are committed to assisting you in getting your incubator ready for this hatching season.  We are anticipating a restock of replacement parts by the end of February and would be happy to provide you access to a fan replacement to get your machine up and running.  We look forward to your reply, either via the Better Business Bureau platform or directly through your open thread with our consumer services team member.

  Best,

  ***** *.

  Compana Pet Brands ***************** Team

  Customer Answer

  Date: 02/02/2025

  Better Business Bureau:
  
  I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution assuming all parts needed to ensure the fan works properly are replaced (i.e. fan, motor, etc). Replacing the unit would be a much simpler solution as it is only just over a year old. 
   
  Sincerely,
  
  ******** *******

• Initial Complaint

  Date:10/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried bullmake toy for the first time after seeing an ad on Instagram.After receiving the toy and giving it to my dog, my dog licked the toy for about ten minutes and then immediately vomited.I contacted Bullymake and asked for a refund. They refused and asked me to fill out a report with their health team.I filled out the report and the health team still denied me a refund.They offered me a replacement. I dont trust this company, the product made my dog throw up, Im not going to give him another one of your products.

  Business Response

  Date: 10/24/2024

  Hello *******,

  Thank you for reaching out regarding your recent experience and we are sorry to hear that your dog became ill shortly after play although we are glad he has since recovered.  In reviewing your case details, I see that your subscription was cancelled upon your request and an investigation was completed with our medical and health team with no causative factor identified.                                                                                                         

  It is Bullymake's desire to provide a customized, enriching, and satisfying experience with every box for your pup and we are very sorry that we did not hit the **** with your recent experience.  We would love the opportunity to offer a different toy or treat to replace the toy in question.  Additionally, if you are interested in reengaging your subscription with us, we would be happy to work with you to reinitiate your subscription at a special discounted rate.  You can reconnect with your support team member through your ongoing case correspondence or reply via the BBB portal if you would like to move forward with the above resolution presented.  We hope to have the opportunity to delight your pup with Bullymake products in the future!

  Best,

  ***** *.

  Customer Answer

  Date: 10/25/2024

  Complaint: 22457637
  
  I have reviewed the business' response and am rejecting it because:
  
  Once again, your product made my dog sick. A replacement is not acceptable because I will not be giving my dog another product of yours. I am requesting a refund. 
  
  Sincerely,
  
  ******* *******

  Business Response

  Date: 10/28/2024

  Hello *******,

  Thank you for your response.  While we cannot provide you with a refund of your box, as an alternative solution we can extend your replacement offer to products of our sister brands that may be a better fit for you and your pup's needs.  If you are interested in learning more about this option, please feel free to reach out to our team to learn more and we can find a great option for you and your furry family member.

  Best,

  ***** *.

• Initial Complaint

  Date:05/11/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have found this company over and over. Recording says leave number we will call you back. Nobody has called us back in 3 weeks. Calling about vegetable powdered fat supplement for horse which is rancid. Nobody called back nobody gives a **** I don't think I like this company. Why won't they call back why won't they replace my powdered fat supplement for my horse?

  Business Response

  Date: 05/14/2024

  With the contact information provided from BBB we were able to reach out to the consumer by email and phone. We are waiting for a response from the consumer on more details on their concern so we can find solution for them. 

• Initial Complaint

  Date:03/19/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 10, 2024, I placed a Tractor Supply delivery for a 50 pound bag of ProManna Rabbit Food. My daughter discovered later that night that it was full of "dust." I have tried for over a week now to contact the company via several means of communication with no answer.

  Business Response

  Date: 03/21/2024

  Hello ******,

  Thank you for reaching out and making us aware of the issue you had with your most recent bag of rabbit food.  We apologize for the delay in replying to your outreaches initiated on 3/14/24 via our webform but are now connected directly via email as of 3/19 to facilitate the refund you requested for this product.  Again, thank you for your patience and contacting us directly with your concern and we will continue to work through our open email chain communication to provide the refund.

  Best,

  Bryanna

• Initial Complaint

  Date:03/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased cat treats from this company (Fruitables) via Amazon. I fed 3 treats to my cat and she became violently ill. She has had these treats before and I didn't connect the two. Then later in the day I gave her 3 more of a different flavor (it came as a variety pack) and the same thing occurred. I reached out to Amazon who wouldn't help me so I emailed the company directly. They have not provided a refund or replied to my second email. They have the order ID and can easily refund it. These treats are dangerous to cats and should be pulled from Amazon immediately!

  Business Response

  Date: 04/09/2024

  On 3/13 consumer responded to our email saying they would like to proceed with a manufacturer's refund instead of going through a medical/health investigation regarding her concern and attached all the product information. On 3/15 we replied back letting the consumer know their refund request had been submitted for $13.86 and to please allow 6-8 weeks for processing. On 3/22 the consumer replied saying no one has taken care of this or replied to her previous email. On 3/22 another email confirmation that her refund was submitted on 3/15 was sent to the consumer. 

• Initial Complaint

  Date:03/06/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase on BULLYMAKEs website on February 20th. I selected ******, and the fact I live in ****** it told me I had to pay an extra $5.00 because the box could not contain treats and I had to pay an upcharge for toys only. The total came to around $50.00, after paying the extra $5 and shipping. No where on the payment screen did it say USD, after the website had clearly changed to charge me an extra $5 because I was in ****** and pay a high rate for shipping, any reasonable person would assume the currency is then in CAD. Once my credit card told me the charge went through for $80.45 I emailed customer service immediately to cancel my order and revive a refund.I then emailed with ***** (per attached files) and she stated it had been cancelled and I followed up with her again once I received an email saying my order had been shipped and she sent me a screenshot of her system saying the order had been cancelled and assured me it was cancelled. I of course ended up with the delivery on my door and a response from *****, who decided to reply outside of the email thread stating my order was cancelled per *****. ***** let me know I could send the box back if I pay for shipping, but I followed up and told them it was being shipped and they did nothing to correct it.

  Business Response

  Date: 04/19/2024

  So, this customer requested to cancel and so we took care of her concern right away and respected her decision.

   

  As per the BULLYMAKE Policy, Cancellations take effect immediately if the plan that the customer selected is our monthly one or if 3, 6, or 12 months, it will end within the commitment period. We are unable to refund your subscription that took place as the purchase is final and nonrefundable after the order has taken place, as the order will already be processed and ready for shipment.