Complaints

This profile includes complaints for Cordell Law, LLP's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Cordell Law, LLP

  600 Kellwood Pkwy Ste 310 Chesterfield, MO 63017-5800

  
• 

  Cordell Law, LLP

  4200 Little Blue Pkwy Ste 550 Independence, MO 64057-8308

  
• 

  Cordell Law, LLP

  7500 College Blvd Lighton Tower 5th Floor Overland Park, KS 66210-4035

  
• 

  Cordell & Cordell

  7701 France Ave S Ste 375 Edina, MN 55435-3203

  
• 

  Cordell Law, LLP

  8040 Excelsior Dr Ste 403 Madison, WI 53717-2915

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired *********************************************** to assist with my divorce. During the course of this process, ****** emailed incorrect or case files belonging to other clients to me multiple times. He was very short, and his communication was negligible. I have never hired an attorney before and was very unfamiliar with how to handle my case. During our mediation session, the Mediator left to attend another meeting and ****** and my wifes counsel (who were friends) conducted the session without proper unbiased representation and didnt record the session so I had nothing to reference after the fact. I was absolutely railroaded during that session and ended up nowhere close to where I deserved to be at the conclusion of my divorce.

  Customer Answer

  Date: 03/14/2025

  CORDELL & CORDELL DIVORCE ATTORNEYS
  ************************************
  **********************
  **************
  **************
  LAWYER ****** ***********
  ****************************************************

  Business Response

  Date: 04/04/2025

  Dear Sir,
  
  We are in receipt of your letter dated March 24, 2025.Please note that Cordell & Cordell is a law firm, and due to the attorney-client privilege that exists between our firm and our clients, we cannot disclose to third parties the nature or substance of any matters that may have been discussed and/or handled. Our firm, however, does employ a substantial ********************** which makes significant efforts to resolve every client matter brought to its attention. We are currently working with ************ and other involved parties to investigate this matter, and have not yet come to a conclusion.

  Customer Answer

  Date: 04/11/2025

  They are still in contact trying to resolve with me. Still under investigation with the Cordell lawyers

• Initial Complaint

  Date:01/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Facts 1. I hired Cordell and Cordell (CaC) because they are a national company with and entire organizational infrastructure and twenty years of service. I accepted that the cost was significantly higher, but I accessed the extra cost as acceptable. I hear *** Cordell's voice on the radio promising daily professional serves. 2. My lawyer did an excellent job and processed me through the injunction and a first amendment. Every month **** resource department called and i gave my lawyer a 6 out 5. I think my lawyer's attention to detail offset the additional cost per hour.3. After each of the above, my lawyer sent me a termination letter, that didn't look like a form letter, telling me to reach out again when needed. The last word from my lawyer were next time I will ensure that the other lawyer does the administrative cost to save me money. Sometime later, I email my lawyer and asked if she was still working for *** and she responded yes. Sometime later again, I stopped by the office to setup a consultation and I was told my lawyer was out on leave, even told me why. I decided to wait for my lawyer to get back in the office, because she handled my case from start to finish. I did send my lawyer a welcome back letter. Next thing I know, I am on a do not consult list I tried to elevate my concerns above the day to day compliant infrastructure. *** has an infrastructure that doesn't support elevating complaint. Through ******, I finally got an Email address of an upper-level partner. I got a phone call from a different upper-level manager, that was not very happy and said tough, you can't change this. Next thing i know all emails to CaC were blocked.I ask for no consideration from my compliant. I request a phone call from executive level appropriate to hear my compliant

  Business Response

  Date: 01/23/2025

  Dear Sir,
  
  We are in receipt of your letter dated January 17th, 2025. Our firm employs a substantial *********************** which makes significant efforts to resolve every client satisfaction matter brought to its attention. Mr. ******* was informed by one of our ***************** that he was unable to be re-retained by Cordell &Cordell due to a conflict. We consider this matter closed.
  

• Initial Complaint

  Date:11/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used this place for representation. They absolutely dropped the ball and let me down. Leaving my with a messed up case and a big bill. They did not do what is promised all over their website and in their paperwork. Like getting back to the client. It would take days to get simple answers and stuff filed late. When I addressed this issue with cordell they tried to shut me up with a little bit of money, nothing compared to what they charged me to mess up my case.

  Business Response

  Date: 11/15/2024

  Dear Mr. ***************** have received your complaint dated 11/7/2024. Our firm employes a substantial ********************** which makes significant efforts to resolve all matters brought to its attention. With that, the client was offered a $500 credit, continent upon him paying his remaining balance. Earlier this month, he was offered a settlement to resolve his outstanding balance by our ************ department,and the offer was declined. We consider this matter closed.

• Initial Complaint

  Date:11/03/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I will be attaching a file with my full complaint.

  Business Response

  Date: 11/07/2024

  Dear Ms. ********************** have received your complaint dated 11/3/2024. The client was reached out to by our *********************** upon which the client accepted a write-off of her remaining balance of $963 as a resolution. Because our ************************* is unable to provide this information, our *********************** has been asked to do so. We consider this matter closed.

• Initial Complaint

  Date:10/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a client of Cordell and Cordell for going on 3 years now. My divorce was final October 27, 2023 and my case is still not closed with my $2500 retainer fee not given back to me. My original attorney left the firm in March 2024 and my case was handed to a new attorney. All that needed done was my **** reports filed for a court date and have the judge sign off on them. My original attorney had these finalized and drafted. New attorney prepared them for motion to file. New attorney left the firm in May. I did not get notice about another attorney handling my case until I reached out July 2024. They have charged me $1300 in fees for changing the **** reports, briefings between multiple attorneys about it when nothing should have been changed and I was told I would not be charged for any new briefings taking place about my case due to attorneys leaving the firm. The judge signed off on the **** reports and I was not given notice about it or have had any communication with the firm about it, I had to look on the Sangamon County Courthouse page to find this out. I have always paid my bill on time. I am being over charged and this has been drug out for 3 years now.

  Business Response

  Date: 11/01/2024

  Dear Madam,
  
  We are in receipt of your letter dated 10/11/2024. Our firm employs a substantial *********************** which makes significant efforts to resolve every client satisfaction matter brought to its attention. After multiple contact attemps, Ms. ****** stated that she did not want to discuss the matter, and an impasse was reached. We consider this matter closed.

• Initial Complaint

  Date:08/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Spoke to attorney about my arrears case who iI felt comfortable with before **************** who said she was taking over the case I explained that I didnt have much money and I cant pay more than $1500 she put me on a retainer and I was told that if the amount reaches $1500 I will be notified and they will not proceed to withdraw anymore from my credit card. I spoke to **************** about the bill which was well over the amount we discussed and she explained to me that she is not cheap and the amount an hour and the time to go through my whole file which was rather large and she found nothing that was wrong with my child support case or the modification which never received a date on the court calendar for over twp years I spoke to her supervisor and was told that unfortunately I was told wrong and that was the end. I did a audit with child support office and they found that I was erroneously charge double the amount of the child support order and was given back what payments that was held by child after the investigation. The investigation consisted of looking through the same that **************** stated she went through throughly to justify the amount charged and ignoring the original telephone conversation about my budget.

  Business Response

  Date: 08/29/2024

  We are in receipt of your letter dated 08/13/2024. The inquiry ****************** is referring to is from 2021 and **** accepted a $50 credit as a resolution to his concerns. We consider this case closed.
  

  Customer Answer

  Date: 08/29/2024

  Complaint: 22134177
  
  I have reviewed the business' response and am rejecting it because:
  I made a direct complaint to the company about this issue and I never received a $50 check which is unacceptable when I gave strict instructions on what I could afford. And they still wont address the subpar service for a payment that exceeded my request. And the fact that the attorney claimed to go trough my entire file to justfy the cost. Which is the same court file  NC child support office used to investigate the same matter I brought to the attorney.  NC child support investigation results and the attorney I hired had two different outcomes. The attorney said my file was correct and it was nothing that could be done. And NC child support office use the court file to  correct the child areas to zero.  I went with this law firm cause it was under the advertisement to fight for fathers but that was far from the case.
  
  
  Sincerely,
  
  ***********************

  Customer Answer

  Date: 08/29/2024

  As I stated before they didnt honor my initial request of what I could afford and I never receive a refund. And again did not receive the legal service that was presented to me before retainer.  The ********************* who did not benefit from the results of their investigation which closed the erroneous arrears, which should have been the results of the law firm Cordell & ****** who went through the same court file. 

• Initial Complaint

  Date:03/26/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cordell and Cordell represented me in a law suit from 5/22-5/23. The lawyer that represented me, sent me an offer letter to pay $2700 on 6/5/2023. I paid in full on 6/27/2023. They started calling around September. They now call and email me multiple times a day seeking more money. I have shown them proof multiple times and have spent multiple hours on the phone with them and collection companies. Every human that i have spoken to agrees that i do not actually owe them anything more. The conversation always ends up with them saying "the finance department will have to update their records." They harass me non-stop.

  Business Response

  Date: 05/24/2024

  Company called in to report that they have worked with the client and wanted to let us know since it was not followed up in the complaint as of yet.

• Initial Complaint

  Date:05/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Initial consultation 5/10/22, retainer paid, credit card placed on file for billings, 10/21/2022 Notice filed with court, attorney's withdrawal after my notification that I could no longer afford the fees or representation, the credit was maxed again with legal fees. The balance of the retainer was to be used to pay down account. Remaining balance was close to $800.00. Made payments throughout 2022. 01/04/23 - Agreed to payment plan of $60 a month. Continued payments in 2023, paying extra when possible. Job ended in early 2023 due to NY attempting to take several hundred dollars more than court ordered a month, leaving me with $40 - $50 a pay period to live on and unable to fulfill job duties including required travel due to lack of funds. Each time I made a payment, on recorded phone line, I authorized and agreed to the payment amount and card to be charged. 04/04/23 - Called in to make payment. Billing representative began asking about the remaining balance, when it would be paid. Explained multiple times that a $60 a month payment plan was in effect. I had explained on previous calls that the credit card was maxed due to Cordell billings and as I paid it down a bit each month, called in and authorized payment up to credit limit. Representative finally admitted she found a note about the $60 payment plan. April 21, 2023 - Cordell began attempting to bill the entire remaining balance to the credit card without communication with me or permission from me. I received multiple email notices from the bank rejecting the unauthorized attempted charges. 4-21-2023 - $466.76 Rejected 4-28-2023 - $466.76 Rejected 4-28-2023 - $233.38 Rejected 4-29-2023 - $116.69 (bank accepted, overlimit notification issued) 5-5-2023 - $355.80 Rejected 5-5-2023 - $177.90 Rejected 5-5-2023 - $88.95 Rejected I contacted Cordell on 4/29, asking what was going on with the billing. No response. Contact was not acknowledged nor recorded into case timeline by Cordell.

  Business Response

  Date: 05/23/2023

  Thank you for brining this to our attention.  Please note that Cordell & Cordell, P.C. is a law firm, and due to the attorney-client privilege that exists between our firm and our clients, we cannot disclose to third parties the nature or substance of any matters that may have been discussed and/or handled. Our firm does employ a substantial client care department which makes significant efforts to resolve every client satisfaction matter brought to its attention.  We will reach out to Mr. ******* to discuss things further.  

• Initial Complaint

  Date:04/13/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 2, 2022, I visited the law firm of Cordell & Cordell, located a* **** ** ******** ****** ***** ***** ****** ******* *****, and met with their Attorney Ms. ********* ****. I explained that my wife and I wanted to settle our divorce mutually. However, when my wife decided to involve another attorney everything changed in our mutual agreement. So, that is when I decided to visit Ms. **** with Cordell Law Firm. Ms. **** explained what her attorney fees were and momentarily left and come back five minutes later to change her fees to a much higher amount. I explained to Ms. **** that my sincere wishes is not to have this case go to court, but I wanted to settle with my wife, as we agree from the beginning and let us go to MEDIATION. After five months of delays by my attorney with needless filing, organizing, cross-referencing, etc.., (only one appearance before a zoom court appointment judge that lasted only five minutes because my wife's attorney did not show), I spent $19,000.00, for a case that both my wife and I had agreed from the beginning without any attorneys. This is outrageous for over charging and the huge delays for case that was again supposed to have gone to mediation and a quick settlement, as the per the client's wishes.

  Business Response

  Date: 04/24/2023

  Dear Sir/Madam: 
  Thank you for brining this to our attention.  Please note that Cordell & Cordell, P.C. is a law firm, and due to the attorney-client privilege that exists between our firm and our clients, we cannot disclose to third parties the nature or substance of any matters that may have been discussed and/or handled. Our firm does employ a substantial client care department which makes significant efforts to resolve every client satisfaction matter brought to its attention.  We will reach out to Mr. ******** to discuss things further. 
  Thank you. 

  Customer Answer

  Date: 04/25/2023

  Complaint: ********
  
  I am rejecting this response because:
  At the time the firm attempted to contact me, I was not available.  I responded with a call back and left a voice message to call me again.  No answer at this time and date.
  
  
  Sincerely,
  **** ********

• Initial Complaint

  Date:12/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Cordell & Cordell to assist in filing a motion to enforce when my non custodial ex husband refused to return my son after visitation. Cordell failed to file said documents on time resulting in temporary loss of custody. They further failed to provide a defense, file objections, failed to attend the pre trial conference, charged me 10k within the first two weeks, added another 7k between my first and second hearing, then dropped me 3 days before my custody hearing. I lost that hearing because I was told I was so unprepared and nothing was filed on time or correctly so I had no choice but to accept every stipulation from opposing to get my child back. My ex husband wanted 15k to return my son and drop his custody grab. It was agree and pay or lose my son for another 6 months so I agreed. I’ve been his full custody parent for the last 9 years. My son is now in therapy for the psychological damage done. This loss cost me 35k this year alone (17k attorney + 15k to ex husband + 3k missing child support). I’m a disabled veteran single mother out of work awaiting heart and stomach surgery, I don’t have an abundance of money and have had to sell prized possessions to afford food. I’m getting harassing emails about my remaining 10k balance and I do not feel Cordell met any reasonable standard of performance for council. I still need them to finish the resolution for my custody case. I’m not being paid child support because the order is so messy ORS won’t collect on it and I need it fixed so I can get child support flowing again.

  Business Response

  Date: 12/15/2022

  Dear Sir/Madam: 

  Thank you for brining this to our attention.  Please note that Cordell & Cordell, P.C. is a law firm, and due to the attorney-client privilege that exists between our firm and our clients, we cannot disclose to third parties the nature or substance of any matters that may have been discussed and/or handled. Our firm does employ a substantial client care department which makes significant efforts to resolve every client satisfaction matter brought to its attention.  We will reach out to Ms. ****** to discuss things further. 

  Thank you.