Payment Processing Services
Ensurety Finance Services LLCThis business is NOT BBB Accredited.
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Complaint Details
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Initial Complaint
11/27/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
*** omega fraudulent charge against my account in the amount of *****Business response
12/16/2024
I apologize for the delay for this response, however EFS Companies LLC. is a billing company. We do not sell, nor cancel contracts. ******************* has attempted to contact you several times since the filing of this claim, however, were unsuccessful.
Ms. ****, our records indicate that on September 27, 2024, a vehicle service contract was purchased for your 2004 ********** from ******************** ************ sells policies on behalf of ***************. At the time of the sale, a down payment of $195.00 was collected directly by Empire Auto Protect. Recurring monthly installments were set to process against your account on the 1st of every month, starting October 2024. EFS Companies LLC. was responsible for processing the monthly charges for this coverage.
I did notify Empire Auto Protect of your concerns and requested that someone contact you immediately for resolution. *********** attempted to reach out to you on December ****** and again on December 16,2024. They advised they were unable to speak with you or to leave a message. After several failed attempts, Empire Auto Protect refunded the November installment and cancelled your policy (A copy of the refund receipt attached).
You may contact Empire Auto Protect customer service at ************ and reference contract EMPRT53811. They will be able to assist you with any additional questions that you may have. I hope you find this resolution satisfactory.
Please note- EFS Companies LLC. has no record of Ms. **** contacting our office prior to this complaint.Initial Complaint
10/25/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
It's very apparent that I have fallen prey to one of these "(Auto Refinance SCAMS)" I was solicited from a company known originally as ************************************** by a ******* Vanpieere, and was told that I stand a good chance I would have my vehicle payment lowered. Ok great, anyone would be satisfied with that information. I initially paid $49 On Sep. 26th on my credit card to get my vehicle certified or some misleading information to get my business. On Oct. 25, I've received some recurring charge of $150 monthly, getting billed from some company named ("Ensurety Finance Services, LLC) for some vehicle warranty, I certainly didn't ask for. When I initially contacted them to ask what's this was about, immediately they said "We are payment processing company, you need to contact whoever issued the contract. I spoke to someone named (Bree) ****** she refused to let me speak to a manager or supervisor, provide an operator ID number, and just transferred me to the unknown numbers. I made many attempts to contact the (**********************), I couldn't get anyone on the phone, no customer service support, the lines kept ringing, unable to connect with anyone or leave a message.Clearly this is a well developed SCAM, in the misleading information in the contract, they threaten you with a 5% penalty, if you stop or cancel the card for the recurring charges, and ************** purpose for this complaint is to recoup the $200 that was clearly taken from me fraudulently, and make others aware of this SCAM. important numbers for this complaint:Ensurety: *********** ****************************: ************ My purpose for the complaint is to be refundedBusiness response
11/04/2024
I do apologize for the trouble that you've recently experienced, however EFS Companies LLC. is a billing company. We do not sell, nor cancel contracts.
Our records indicate that on September 26, 2024, a vehicle service contract was purchased from ****************************, a company selling policies on behalf of ***************. At the time of the sale, a down payment would have been collected directly by ***************************** Recurring monthly installments were set to process against **** account '2009 on the 25th of every month, starting 10/25/2024. EFS Companies LLC. was responsible for processing the monthly charges for this coverage.
I am reflecting that the October installment of $148.75 had been previously refunded back to your account and policy cancelled, on October ******* (A copy of the refund receipt attached). If you have any additional questions, you may contact customer service at ************ and reference contract AMRMC54255. They will be able to assist you with any questions that you may have.
Please reach out to us with any additional questions or concerns that you may have in the meantime, at ************.
I hope you consider this resolution satisfactory.Initial Complaint
10/21/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I received bright yellow card with urgent printed on it. I thought it was from the dealership where I bought my car. I paid $223.00 for a warranty. It turns out its an outside company and will deduct that amount out of my account each month. I called to cancel and the price kept going down. It went as low as *****. The way they go about their business is dishonest.Business response
10/23/2024
Ms. ********************************* is a billing company. We do not sell, nor cancel contracts.
Our records indicate that on October 15, 2024, you purchased a vehicle service contract from Vehicle Repair Services, a company selling policies on behalf of ***************. At the time of the sale, a down payment of $250.00 was collected directly by Vehicle Repair Services. Recurring monthly installments were set to process against your account on the 15th of every month, starting 11/15/2024. EFS Companies LLC. would have been responsible for processing the monthly charges for this coverage. I am not reflecting however, that our company has processed/attempted to process any monthly payments.
To assist, I notified Vehicle Repair Services of your concerns and requested that someone contact you immediately for resolution. The seller advised that a refund of the down payment was processed back to you on 10/21/2024, after speaking with you. The policy was also cancelled on 10/21/2024.
You may contact Vehicle Repair Services' customer service at ************ and reference contract VRSMC22466. They will be able to assist you with any further questions that you may have. I hope you find this resolution satisfactory.
Please reach out to us with any additional questions or concerns that you may have in the meantime, at ************.Initial Complaint
09/30/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have 4 charges on my bank account from a company called EFS Companies LLC. ****** each time. I left message for company and emailed. I don't know who this is and i have not purchased any type of warranty.Business response
10/04/2024
EFS Companies LLC. is a billing company, that processes payments for both home warranties and vehicle service contracts. We do not sell, nor cancel contracts.
Our records indicate that on February 28, 2023, you purchased a home service contract for address 910 N. College Ave. Salem, IN. 47167 from Sprout Coverage, a company selling policies on behalf of Omega Home Care. At the time of the sale, recurring monthly installments were set to process against your Visa account ending in '8287 on the 30th of every month, starting 3/30/2023. EFS Companies LLC. was responsible for processing the monthly charges for this coverage.
To assist, I have notified Sprout of your concerns and requested that someone contact you immediately for resolution. Additionally, the September 2024 installment has been refunded back to you (A copy of the refund receipt attached). Any discussion regarding a refund for past installments, would need to be discussed with Sprout. You may contact Sprout customer service at 888-720-6135 from 7-3:30 PST and reference contract SPCH51719. They will be able to assist you with any questions that you may have about the coverage. I am reflecting the policy was cancelled for you, on 9/30/2024. I hope you find this to be a satisfactory solution.
Please reach out to us with any additional questions or concerns that you may have in the meantime, at 844-242-2633 Monday thru Friday 8-5 PM CT.Initial Complaint
08/23/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Ensurety Finance Services LLC has been taking $99 out of my 95 year old mother ********* debit card account and we don't know why.They have not provided her any service and their contact may be over the phone.Their website says they offer car insurance but my mother does not drive any more.My mother says she did not buy any car insurance.This is a scam company. It should be put out of business.Based on other BBB claims I have read, there should be a class account suit against this company.Business response
08/26/2024
I do apologize for the confusion, however EFS Companies LLC. is a billing company, that processes payments for both home warranties and vehicle service contracts. We do not sell, nor cancel contracts.
Our records indicate that on June 23, 2024, ******************** purchased a home service contract for address ********************************************************* from Intersoft, a company selling policies on behalf of **************** At the time of the sale, recurring monthly installments were set to process against ************************ account on the 23rd of every month, starting 7/23/2024. EFS Companies LLC. was responsible for processing the monthly charges for this coverage.
To assist, I have notified Intersoft of your concerns and requested that someone contact you immediately for resolution. Additionally, the July installment has been refunded and we have placed the account on hold to prevent additional payments from being processed (A copy of the refund receipt attached). If you prefer, you may contact Intersoft customer service at ************ and reference contract INTH503609. They will be able to assist you with any questions that you may have about the cancellation procedure/process. I hope you find this to be a satisfactory solution.
Please reach out to us with any additional questions or concerns that you may have in the meantime, at ************ Monday thru Friday 8-5 PM CT.Please note- EFS Companies LLC. has no record of *** or ******************** contacting our office prior to this complaint.
Initial Complaint
08/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The dates of the transaction of been a different day of every month since since november of 2023. I paid 130 dollars every time and the amount of transactions Ive made have came up to almost 1200 dollars. They provided that they would provide a vehicle warranty of my ****** Impreza that is now totaled. I have found no way to contact them and when I tried calling they didnt pick up the phone. And now that my car is totaled and i no longer have it I dont need it anymore and would like to cancel it.Business response
08/26/2024
A vehicle service contract for your 2012 ****** Impreza was purchased on 10/18/2023 from ******************* a company selling policies on behalf of Omega Auto Care.
EFS Companies is the company responsible for processing the monthly payments for that coverage. We do not sell or cancel these contracts.Complete Auto Cares customer service number is ************,from 8-5 P.M CT. They will be able to assist you with any questions you have regarding that coverage. Refunds/Discussions about refunds would also be handled by ******************* I did reach out to the seller regarding your concerns. They have attempted to contact you first by phone, on 8-22-2024,receiving a voicemail box full. They additionally sent you an email requesting that you reach out to them, to assist in the cancellation of the coverage. Please contact them at your earliest convenience and reference your contract number CAC2M55991.
The shift of monthly payment processing from month to month depends on what day of the month your scheduled due date lands. Your due date for the monthly installments was scheduled for the 18th of every month. Months where the monthly payment processed on the 19th or 20th, was due to whether that date landed on a weekend. If so, that scheduled monthly payment was set to process the following business day. The only other time there was a shift in your scheduled payment was with the 2nd monthly payment. It processed approximately 2 weeks late, after the initial attempt was declined. If you have any further questions about the billing of your account, please contact us at ************.
Initial Complaint
08/05/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I have power of attorney for my father who is 82 years old with severe dementia and am therefore responsible for his bills. EFS charged nearly $400 to my fathers credit card over April June 2024 before I was able to catch, cancel, and prevent any future charges (although I am still monitoring the account daily). On the phone however I was told that no refund will be given for the previous credit card charges, even if I were transferred to speak with a company supervisor. Additionally, I have found no evidence of any paperwork or written contract for the supposed home warranty. Based on the other complaints that I have read here, this company appears to have no issue taking advantage of the elderly and infirmed and will take their hard-earned money unknowingly. I would still like to see a full refund for all of the past charges that were applied to my father's credit card.Business response
08/06/2024
EFS Companies is a billing company. We do not sell, nor cancel contracts. Looking at the details provided, a home warranty was purchased within the last couple of months. Our company was responsible for processing the monthly payments on this coverage. I have very limited information regarding the account, so I'm unable to locate the details related to these charges. We would need additional information from you, to see who he purchased a warranty from.
I attempted to call the phone number provided and left a detailed message. Please give us a call back at ************ so we can assist further.
Business response
08/07/2024
Thank you for returning my call so we could resolve this claim for your father and hope that you will consider this resolved as satisfactory. While EFS Companies LLC. is responsible for processing the monthly charges for your father's coverage, we were able to locate and confirm that a home policy was purchased in April. I am reflecting that the policy was cancelled on 7/19/2024. A refund of the May and June installments have been approved and released back to the payment method originally charged, however was not able to locate a transaction related to an April payment. Additional contact information was supplied to ***************************, in an attempt to assist further.
Our records indicate that on April 24, 2024, ***************************** purchased a home service contract from ***************** a company selling policies on behalf of **************** Recurring monthly installments were set to process against ********************** account on the 24th of every month, starting 5/24/2024. EFS Companies LLC. was responsible for processing the monthly charges for this coverage.
Because our company, and our affiliates, take the safety of our elderly very seriously, we have requested that ****************** be placed on the *** list. If you still have additional questions, you may contact **************** customer service at ************ and reference contract LGEH500708, between 8-5 PM E.T.
Refund Confirmation Receipt is attached for your records.Best Regards,
EFS Companies LLC.
Customer response
08/13/2024
An EFS representative called and spoke with me and refunded two of the three monthly charges back to my father's credit card. The third payment however could not be refunded by EFS, as this was collected by Home Warranty Logistics, the seller of this so called warranty/policy. I will be seeking a refund from Home Warranty Logistics for the third payment of $130; however, I am satisfied with the resolution provided by EFS and withdraw my the complaint against EFS Companies.Customer response
08/13/2024
An EFS representative called and spoke with me and refunded two of the three monthly charges back to my father's credit card. The third payment however could not be refunded by EFS, as this was collected by Home Warranty Logistics, the seller of this so called warranty/policy. I will be seeking a refund from Home Warranty Logistics for the third payment of $130; however, I am satisfied with the resolution provided by EFS and withdraw my the complaint against EFS Companies.Initial Complaint
07/18/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
My Father - ***************** is 86 Years Old and I started to take care of his accounts. I noticed that there's a Company called EFS Companies LLC ( merchant *********** ,**) that is charging every month the amount of $136.99 into my father's credit card under ********************* companies are taking advantage of elderly people who are vulnerable and never respond.Transaction date:07/01/2024- *************** Card type:Visa Transaction type:Purchases Merchant description:DIRECT MARKETING INSURANCE SERVICES Merchant information:*********** , MO Reference number:7460 Merchant Name: get more information about merchant name changeEFS COMPANIES Select toBusiness response
08/05/2024
I do apologize for the trouble that youve recently experienced, however EFS Companies LLC. is a billing company. We do not sell, nor cancel contracts.
Our records indicate that on April 28, 2022, ********************* purchased a home service contract from Bliss, a company selling policies on behalf of **************** At the time of the sale, a down payment of $100.00 was collected directly by *****. Recurring monthly installments were set to process against **************** account on the 1st of every month, starting 6/01/2022. EFS Companies LLC. was responsible for processing the monthly charges for this coverage.
To assist, I have notified Bliss of your concerns and requested that someone contact you immediately for resolution. Additionally, the August installment has been refunded and we have placed the account on hold to prevent additional payments from being processed (A copy of the refund receipt attached). If you prefer, you may contact Bliss customer service at ************ and reference contract BLSH61790. They will be able to assist you with any questions that you may have about the cancellation procedure/process.
Please reach out to us with any additional questions or concerns that you may have in the meantime, at ************.Please note- EFS Companies LLC. has no record of *********************** contacting our office prior to this complaint.
Initial Complaint
07/09/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
Company is taking $99.99, EFS Companies LLC, starting 7/2. The statement shows 3 additional payments will be taken. Called to cancel and directed to a voicemail that is full. Can speak to no one. This is a scam. Im a 71 year old retiree with brain trauma. I would like assistance stopping this and getting my money back please.Business response
08/02/2024
We see that this consumer does have a canceled account with us now. As of 7/19 we were notified from the bank to dispute and as of 8/1 the system ultimately cancelled the contract due to the credit back and dispute. It can take a little while for those things to happen but as of now it is no longer an active account. If you have any further questions, you can contact our customer support at ************.Initial Complaint
06/10/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Account was closed and refund was not given. Now every month they repeatedly try to charge me the same $87.71 every month.Business response
06/12/2024
Good Morning,
As a payment processing company, we only process payments, but do not cancel or sell policies. I see that you spoke to the company you purchased the policy from, and they refunded your payment yesterday.
I hope you consider this complaint as resolved to your satisfaction, and will close it out as such. Have a great day!
Regards,
EFS Companies
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Customer Complaints Summary
64 total complaints in the last 3 years.
22 complaints closed in the last 12 months.