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Business Profile

Dentist

Cherry Hill Dental Associates

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dentist.

Complaints

This profile includes complaints for Cherry Hill Dental Associates's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Cherry Hill Dental Associates has 2 locations, listed below.

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    • Cherry Hill Dental Associates

      2012 Cherry Hill Dr Ste 101 Columbia, MO 65203-5882

    • Cherry Hill Dental Associates

      923 South Country Club Drive Jefferson City, MO 65109

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:09/27/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I entered into a financial plan with the business to complete my implant procedure. One 9/6 I scheduled the final procedure which was today's date of 9/27. Upon arrival I was confronted by the office manger telling me I was being denied service because my balance wasn't paid in full. The day before I received a phone call asking for $600 to make my account current in order to obtain the appointment, and upon further investigation they called back and told me I was good to go for today 9/27 for the implants. No where in the agreement does it state that the balance has to be paid in full before your final appointment and I was asked for the balance to be paid in full and when I couldn't pay the $9k (e) I was refused treatment.

      Business Response

      Date: 09/28/2022

      This patient defaulted on her financial agreement multiple times which voided the payment plan. She is at a good stopping point and we've had patients sit with implants for ten years before they come back to get the crowns on them. When she pays her bill we will place crowns on the implants. 

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