Complaints

This profile includes complaints for Cherry Hill Dental Associates's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Cherry Hill Dental Associates has 2 locations, listed below.

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  Cherry Hill Dental Associates

  2012 Cherry Hill Dr Ste 101 Columbia, MO 65203-5882

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  Cherry Hill Dental Associates

  923 South Country Club Drive Jefferson City, MO 65109

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/27/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I entered into a financial plan with the business to complete my implant procedure. One 9/6 I scheduled the final procedure which was today's date of 9/27. Upon arrival I was confronted by the office manger telling me I was being denied service because my balance wasn't paid in full. The day before I received a phone call asking for $600 to make my account current in order to obtain the appointment, and upon further investigation they called back and told me I was good to go for today 9/27 for the implants. No where in the agreement does it state that the balance has to be paid in full before your final appointment and I was asked for the balance to be paid in full and when I couldn't pay the $9k (e) I was refused treatment.

  Business Response

  Date: 09/28/2022

  This patient defaulted on her financial agreement multiple times which voided the payment plan. She is at a good stopping point and we've had patients sit with implants for ten years before they come back to get the crowns on them. When she pays her bill we will place crowns on the implants.