Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Veterans United Home Loans has 66 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Veterans United Home Loans

              1400 Forum Blvd Ste 18 Columbia, MO 65203-1997

              BBB Accredited Business

            • Veterans United Home Loans

              735 Seibert Rd Ste 101 Scott AFB, IL 62225

              BBB Accredited Business

            • Veterans United Home Loans

              107 Center Pointe Dr Clarksville, TN 37040-8424

              BBB Accredited Business

            • Veterans United Home Loans

              1405 Rucker Blvd Enterprise, AL 36330-2236

              BBB Accredited Business

            • Veterans United Home Loans

              3415 Greystone Dr Ste 301 Austin, TX 78731-2365

              BBB Accredited Business

            Business ProfileVeterans United Home Loans

            Mortgage Broker
            Multi Location Business
            BBB accredited business

            Additional business information

            Additional Info:
            Consumers should take into consideration the company's size in relation to its complaint volume.  BBB has determined that the complaints received against Veterans United Home Loans are normal for its industry and the company has been responsive to all concerns brought to its attention. 
            See all additional business information

            Contact Information

            1400 Forum Blvd Ste 18

            Columbia, MO 65203-1997

            Visit Website
            (800) 884-5560

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            4.81/5

            Average of 2,190 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            172 complaints closed in last 3 years

            52 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 8/9/2004

            Years in Business: 21

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Home Loans

            Business Details

            This is a multi-location business.

            Find a Location

            Veterans United Home Loans has 66 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Veterans United Home Loans

                1400 Forum Blvd Ste 18 Columbia, MO 65203-1997

                BBB Accredited Business

              • Veterans United Home Loans

                735 Seibert Rd Ste 101 Scott AFB, IL 62225

                BBB Accredited Business

              • Veterans United Home Loans

                107 Center Pointe Dr Clarksville, TN 37040-8424

                BBB Accredited Business

              • Veterans United Home Loans

                1405 Rucker Blvd Enterprise, AL 36330-2236

                BBB Accredited Business

              • Veterans United Home Loans

                3415 Greystone Dr Ste 301 Austin, TX 78731-2365

                BBB Accredited Business
              Location of This Business
              1400 Forum Blvd Ste 18, Columbia, MO 65203-1997
              BBB File Opened:
              8/11/2004
              Years in Business:
              21
              Business Started:
              11/1/2002
              Business Started Locally:
              11/1/2002
              Business Incorporated:
              11/19/2002
              Accredited Since:
              8/9/2004
              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • Mortgage Research Center LLC
              • VA Mortgage Center.com
              • Veteran Loan Center
              Additional Contact Information

              Fax Numbers

              • (573) 876-6051
                Primary Fax
              • (573) 876-6751
                Other Fax

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              172 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              05/01/2024

              Complaint Type:
              Billing Issues
              Status:
              Resolved
              Im a disabled veteran. I have a mortgage for my primary residence. Veterans United (VU) is my lender. At the beginning of 2024, I received a VA rating of 100% disability. Since I live in *****, I am exempted from paying annual property tax on my primary residence. But not according to VU. In January 2024, I sent documentation to VU from my county tax office and the Veterans Affairs which shows that Im exempted. However, VU is still charging me for monthly property tax, and despite numerous calls and emails, they will not recalculate my escrow account and lower my monthly mortgage payment.Its May 2024 as I write this review. Five months into this battle. They owe me over $3,000 of overpaid taxes (calculated from the 100% rating backdated to 10 Oct 2023 through my current mortgage payment on 1 May 2024), and as of yet show no signs or intent of refunding me or fixing any of this. My next step is to contact an attorney.
              Read More
              Read 171 More Complaints

              Customer Reviews

              2,190 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Taylor C

              05/11/2024

              The Veterans United Home Loans team were incredible. They took all the stress out of the process and helped me get into my very first home! Each step of the way they communicated everything with me that I needed to know and made the process so easy.
              Read 2189 More Customer Reviews

              Local BBB

              BBB of Eastern & Southwest Missouri & Southern Illinois

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business.