Complaints

• Initial Complaint

  03/04/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  ****** 2023 this company sent a bill to collection that was being disputed and gave no evidence of over charges. I submitted a complaint to the National credit collection as I was told to do from ********************* because he could not speak or help when I spoke with him In August 2023. *********************** also sent a form to file a complaint which I did on January 4,2024. I never heard back from anyone concerning the bogus charges. My daughter was a tenant for 1 year and paid rent on time . She also notified 6 months before lease ending about her decision to move . Her new lease begin the 1st of August 2023 at another building complex.July 31st she turned keys at front dest at 12:10 and asked did she need to sign anything, then turned keys over to front desk. *************************** wrote a review detailing her pictures of the apartment after receiving a collection letter. She wrote a review because we could never speak with anyone about this problem. We strong disagree about the ******* dollar charge of over stay . She didnt need to stay she had an apartment waiting for her.

• Initial Complaint

  04/26/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I’ve never stayed in these apartments, I’ve never lived in Columbia. I believe someone is using my ssn. I’m reaching to please request that this is removed from my credit immediately.

  Business response

  05/10/2023

  Thank you for reaching out. Identity verification measures are utilized when any person signs a lease contract. This information has been provided to the collection agency. If you believe you may have been subject to fraud or identity theft, you will need to file a complaint with the appropriate authorities. 

• Initial Complaint

  02/16/2023

  Complaint Type:

  Billing Issues

  Status:

  Unresolved

  More info

  (Took place from Aug 2022 - Dec 2022). Upon my roommate and I moving out, the Quarters billed us for our fridge, stove, and countertop being dirty. When we inquired about the charge they provided pictures (attached below) for the fridge and stove before cleaning but somehow didn't have a picture for the countertop so our bill was decreased to $150 for the both of us after it was removed. When appealing their defense was that the cleaning charges are reasonable compared to what their cleaning service charged them. They said we should be grateful because we were only charged $150 when the service they chose charged them $290. I don’t believe these fees should be paid based on the premise of gratitude for not having to pay more. The lease states, “If you do not clean adequately, you may be billed for reasonable cleaning charges”. I believe we more than adequately cleaned and yet received unreasonable cleaning charges. Given that the fridge is only a grainy, zoomed in, picture of what looks to be crumbs, and the stove simply has unraised watermarks (both of which we cleaned), it isn't justifiable for a cleaning service or any charge. If their $290 cleaning service was a standard that all rooms were to undergo before new tenants, then their standard of clean is much worse then when we left it. When we moved in only half the furniture was there and just scattered in the living room for us to organize and request for the rest. The vents had caked on dust, the window sills having mounds of dead bugs, in between and underneath couch cushions was so much dog hair my allergies were unbearable (my roommate and I cleaned all). A pvc pipe dripped mystery liquid that created large yellow stains a week after every cleaning. When addressing these issues, management commonly dodged or wouldn't respond. They refuse to call me when I provide my phone number, and their "personal" numbers are routed to the front desk, which allowed them to be even more reclusive when requesting for them.

  Business response

  02/17/2023

  Thank you for taking the time to leave your feedback. We do understand that it is oftentimes frustrating to receive a bill for move-out related charges after your lease has expired. We have communicated directly with you on multiple occasions regarding why you received the move-out charges. I do apologize that we were unable to accommodate your request for the removal of these charges. 

  Customer response

  02/21/2023

  ********** ********
  
  The following is my rejection response:
  
  Thank you for commenting back on my request, however I am rejecting it because I do not see that the complaints I presented in my first BBB complaint that was addressed. I have received responses from the ******** at Columbia through some email exchanges, however, they have been very similar to the comments I received last from them through the BBB system; they are simply statements, that do not attempt to resolve or provide justification for the morality of the issues presented. I ask that they please provide me with the “move-in condition form” that contains the initial discrepancies my roommate and I found and through which we submitted solely through my roommate’s accessed account on the behalf of the both of ourselves. In addition, I included multiple other issues (some of which were realized shortly after submittal of the “move-in condition form”), that I stated in my initial complaint through the BBB to the Quarters at Columbia that I would like them to take the initiative to answer.

  
  These issues include:
  -Dog fur
  -Yellow stains in tub
  -dust caked vents
  -mounds of dead bugs in window sills
  -the bulk of furniture that was provided lying just inside the front door, left for myself to move each piece to its respective room and place
  
  With the deadline for payment of these move-out charges nearing, I have decided to pay the $75 bill and continue with my complaint with the intent of getting fully refunded.

  
  If the Quarters at Columbia can rationally and ethically explain how the before provided images of the stove and refrigerator can honestly justify $150 (without subjective reasoning that includes terms such as "reasonable" and "adequate"), can provide us with the “move-in condition form” submitted by my roommate, can supply us with justification for the above bullet point listed issues, and can lastly explain why my roommate and I deserve to supply payment for the cleaning service when there was clearly no cleaning service provided for us upon move in, then I will happily accept their response and drop all expectations of my roommate and I getting refunded the $75. If this request is not ethically/honestly addressed by the Quarters at Columbia’s following expected response, then I will consider it as an intentional attempt to dodge my concerns. Also, they refuse to call me at my phone number (preferred method of communication) that I have provided in the last 3 of my emails to them so that we can simply resolve the issue with one short vocal exchange. Thank you for your time!
  
  ********** **** **********

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩