Business ProfileforTri-State Water Power & Air

So...I have had this generator for at least 3 years...thinking almost 4 years. No issues with the actual generator. Now, the service and ease of reaching anybody is a different story. Of note I referred 5 people to them for new installs and 3 of the 5 purchased generators ( one actually gave the credit over to their family member). Now I get the "service contract" letter in the mail. Thinking that I didn't get the year credit for an additional years service we called and left a message on June 4th. Called again and held for 12 minutes and no answer. Elected to drive to the physical office which was a surprise to say the least. Not a professional or presentable looking business site. The personnel there ...well did not present as professional either. So she asked for the name on the account and then commented that the service contract expires this Friday. Interestingly, explained that the reason we called on June 4th was to resolve answers to our questions so that the contract could be addressed in a timely manner. Her comment upon pulling up the account was interesting and appropriately followed with when was our last service?? She replied in August. So working on 10 months late for the service. Here is the interesting part...this happened in 2023 and then again in 2024. So essentially we are owed 2 service calls at no charge; moreover, unsure of the effect on the equipment. We mentioned that the last person we referred had not been credited for our "free year of service" for the referral. The office staff advised this is a single "oil change" and "not a premium service contract like we have now." I think I would hate to know what the basic contract results in. Oh, and I also referred a 6th person that purchased a Generac because they wouldn't answer the phone or return a call. They bought within 1 week of the phone call. I am done referring and will now shift my focus to revealing the experience especially to ********** potential customers.