Business Profile
Water Treatment Equipment
Tri-State Water Power & AirHeadquarters
Reviews
This profile includes reviews for Tri-State Water Power & Air's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
2.83/5 stars
Average of 52 Customer Reviews
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Review fromWILLIAM P
Date: 04/08/2025
1 starWILLIAM P
Date: 04/08/2025
Tri State has not finished connecting a large generator at my home. They will not return calls. The generator is not level. The regulator is hanging off of the side by. The gas line was not run to the ** tank. Extremely shady business.Tri-State Water Power & Air
Date: 04/19/2025
We apologize for any difficulties that you experienced during the installation of your generator. We take great pride in exceeding client expectations and our immediate response to any needs that may come up during an installation. The appointment we scheduled for Friday April 11, 2025, will complete your final connection to the propane tank that you had installed after the initial installation of your generator. If this did not resolve all your issues, please contact us.Review fromDave C
Date: 04/04/2025
1 starDave C
Date: 04/04/2025
The installation of our Kohler Home Generator was a complete joke from the beginning. The generator was installed and the first day they couldnt get it hooked up. After 4 or 5 visits finally the day before the January, 2025 ice storm it was supposedly hooked up and ready. On one of the install visits the ****************************** inspector showed up and halted the install because TriState didnt have a license to operate in ****************** in *******. Months went by. People quitting etc. The night of the ice storm we lost power. Generator did not come on. Called the emergency number. Evidently they didnt have a service tech in the ********** area. So there we were. New generator. No power. Called a local company who is a Kohler dealer and talked to a person at 2am and a service tech was here at 10 am that morning. He found numerous installation errors from TriState Water, Power and Air. They got us up and running until they could come back in a day or two and get us permanently fixed. Several issues were not up to code from the TriState installation and the local company corrected those. Several thousand dollars out of pocket which TriState did reimburse us for. Heres our advice. Pick a local company and spare yourself the nightmare that we experienced. The TriState Water Power and ****** commercial is somewhat deceiving making it sound like they are a local company when in fact they are in Missouri.Tri-State Water Power & Air
Date: 04/23/2025
Thank you for reaching out. At ************************, we take pride in our work and performance. Your experience certainly does not reflect the way we want to begin our relationship with our customers. Its important to acknowledge when things dont go right so we can make the necessary changes to get better and in this case, our performance did not meet our expectations. After review of your account, it appears that all components have been brought up to code and any out of pocket expenses you may have incurred were resolved. Additionally, weve addressed with our team the importance of responding to emergency service calls with a sense of urgency with the understanding that you have put your trust in ** to make sure your power stays on when your service goes out. We have and will continue to utilize this feedback to train our teams to prevent the circumstances you experienced as we are committed to making sure this experience is never repeated.Review fromBrad P
Date: 04/02/2025
1 starBrad P
Date: 04/02/2025
To who this may concern I had 4 different companies come out to give me estimates but Tri state was the only one that talked bad about other companies and there products and also was the only company that wanted to charge me $20,000 for a 26 kw generac. Also the sales man ***** told me I only had 1 day to decide before I lost my discounts that for one never showed me and being a disabled veteran he told me he gave me over a$1,000 discount but never showed his tablet just wrote down a price. He had also informed me that he only works 8 days out of the month and doesnt need or have to sell me a generator. I am sorry for having to send this but I hope that this is not how Tri state does business.Tri-State Water Power & Air
Date: 04/19/2025
Thank you for taking the time to share your experience. We are genuinely sorry to hear that your interaction with our company did not meet your expectations, and we sincerely appreciate the opportunity to address your *********** Tri-State, we strive to maintain a standard of professionalism and transparency in all of our customer interactions. We take your feedback seriously and are actively reviewing the details you provided regarding your consultation.We want to apologize if any comments made during your appointment came across as unprofessional or critical of other companies. It is not our practice or policy to speak negatively about competitors, and we will be addressing this internally.Regarding the pricing and discount concerns, we understand how important it isespecially for our veteransto feel confident and informed throughout the decision-making process. We regret that you were not shown documentation for the quoted price, or the discounts mentioned, and we agree this should have been handled with more clarity and transparency.Finally, we are especially concerned by your account of the salespersons conduct and comments. These are not reflective of the values we hold as a company. Every customer deserves to feel respected and valued, and we will be using your feedback as a training opportunity to ensure that all representatives uphold the standards Tri-State is committed ***** a gesture of goodwill and respect for your service, wed welcome the opportunity to speak with you directly to make this right. Please feel free to reach out to me personally at **************************************************************** at your convenience.Thank you again for bringing this to our attention.Review fromDavid B
Date: 03/06/2025
2 starsCertified Climate Control was our go to ********** for 10 years. They were High integrity and did excellent work. Sadly, that all changed this past year. Not only did they s**** up multiple times doing work at our house, but at the point that we needed a new AC system they gave us a price that was thousands of dollars high, they tried to add extras that we didnt need, and they inflated the price and value of the work that they were going to do. Plus, we found out during installation of the new system (by someone else) that some of the work they had done did not meet code and created a fire hazard in our attic. When I called to discuss this with their management, I was promised a call back. That was more than a month ago and now after at least four messages and attempts on my part to speak to someone and getting no response whatsoever I have been left choice but to leave this review. A company that used to be great has gone through some changes that make them not worth recommending.Review fromSherry R
Date: 02/03/2025
1 starSherry R
Date: 02/03/2025
It took two weeks to get an appointment. This is on a water softener the had just completed work during the summer for around *******. We made arrangements for my husband to be available. They called me at work and so I called them within minutes to let them know to call my husband. My husband talked to them several times and they confirmed they were coming. By 5:30 pm they still hadnt arrived. I called again and waited 10 minutes online and was informed they sent the technician elsewhere. Nobody bothered to call and tell us and we still have a leak next to our finished basement. Apparently, they expect you to be there when they arrive but dont expect to have to display the same level of professionalism or courtesy. Also, making it right is the privilege of you calling them, booking another appointment and taking another day off.Tri-State Water Power & Air
Date: 02/11/2025
Thank you for bringing this to our attention. We sincerely apologize for the frustration and inconvenience you experienced with the scheduling and missed appointment. Your time is valuable, and we understand how important it is to have timely service, especially when dealing with a water leak near a finished basement. We regret that there was a miscommunication regarding your appointment and that our technician was reassigned without prior notice to you. This is not the level of service we strive to provide, and we understand how disappointing this must have been. We are reviewing our scheduling and communication processes internally to prevent situations like this from happening in the future. Our goal is always to provide prompt, reliable service and ensure our customers are satisfied. We reviewed your file, and it looks like we were able to get a technician out there the following day to resolve the leak. If you are still having challenges, we would love the opportunity to ensure you are satisfied. Again, we truly appreciate your business and your patience and if we can do anything else to ensure you are fully satisfied, please let us know.Review fromValerie T
Date: 10/25/2024
2 starsValerie T
Date: 10/25/2024
The people we have talked to give you a run around, they do not stand behind their sales personal. They sold us a water system without letting us know of the up keep, we were told that only 2 things would need to be ***laced..not so..the only reason we are still with them is their service *** had worked with us to set up a better system to help with the high iron in area.Tri-State Water Power & Air
Date: 12/18/2024
Tri-State immediately made contact and devised a plan to address these concerns. After testing the system, we made the necessary adjustments, and the water system is working properly. Additionally, we worked with the customer to ensure proper maintenance windows are met and the maintenance costs will be spread out over a longer period of time.Review fromGennine W
Date: 10/10/2024
1 starGennine W
Date: 10/10/2024
The first installation of the reverse osmosis system lasted 2 months. After the 2nd system was installed, I had absolutely no hot water coming out of any faucets in the whole house. Not sure what the guy did, but he needs to learn how to deal with plumbing if he going to install water systems in homes. The hot water tap has absolutely no water at all coming out, hot or cold. This business is out of ******, **Tri-State Water Power & Air
Date: 10/15/2024
The customer's hot water valve was not fully opened. We discussed the issue with the customer over the phone and corrected the issue. On behalf of Tri-State Water, Power & Air, we apologize for the inconvenience. If any more issues should arise, please feel free to contact us at 1-888-219-5527.Review fromApril G
Date: 09/12/2024
1 starApril G
Date: 09/12/2024
Paid for replace waterheater. Left my old heater in the basement, promised to return to take it because is too heavy. Never came back, called couple times, still no one show up. Ask if they finished everything before you pay. Should withhold part of payment before they finish everything.Tri-State Water Power & Air
Date: 09/23/2024
We apologize for your wait, we have scheduled you for Thursday, 26 September from 8 AM to 12 PM. Thank you for trusting in TriState.Review fromAskia A
Date: 08/25/2024
1 starAskia A
Date: 08/25/2024
Do not trust this company. Two weeks ago they came and gave me an estimate for a backup generator. The sales representative said he needed a check to lock in the price, but it would be held until I got back to him. I told him I was still thinking about it earlier this week. Friay, the bank notified me that they cashed anyway. They are very untrustworthy.Tri-State Water Power & Air
Date: 09/04/2024
We've attempted to reach out to discuss your concerns and address any issues that have arisen. Please give us a call at ************** and ask to speak with our **************** Manager so we can ensure this is resolved.Review fromDeborah J
Date: 08/24/2024
1 starThey are a big rip off, I am on to them for 1,200 this is 75 foa a trip here, 310 for an analysis which took 2 minutes. 385 for a permit they didn't need and a 325 re stocking fee since I canceled them because they wanted to charge 6,000 to do the job.
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