Important information
- Customer Complaint:BBB has received consumer complaints about Credit Control which allege contact from the company about debts not owed, difficulty obtaining validation of debt owed, and difficulty making contact with the company. The company has addressed concerns brought to its attention.
Complaints
This profile includes complaints for Credit Control LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 328 total complaints in the last 3 years.
- 140 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/20/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to formally dispute inaccurate and unverified information currently appearing on my credit report. The account in question is listed as CREDIT CONTROL, LLC This account is invalid, inaccurate, and unverified. It is a violation of the Fair Credit Reporting Act (FCRA) to report information that cannot be properly verified. As this item does not meet the legal standards for reporting under the ****, I am requesting its immediate removal from my credit file.If the furnisher of this information CREDIT CONTROL, LLC cannot provide proper and complete validation of this account, including the original account details and a full chain of ownership, then it must be deleted from my report in accordance with federal law
Business Response
Date: 05/28/2025
We are in receipt of the complaint from ***** ****, forwarded to our office through the portal on May 21, 2025. Upon review of the information provided by the complainant,we find that the complainant did not provide account-level information regarding the account subject to the dispute.
Examples of information that would allow us to respond meaningfully to the concerns addressed in this complaint would be the internal reference number provided by Credit Control,LLC on any written correspondence sent to the consumer, the original account number assigned by the ************************ of record, or a copy of any written communication sent by Credit Control pertaining to the account the consumer is disputing. Once ******* provides the information needed to identify the account subject to the dispute, and we are able to verify her association with the account subject to the complaint, we will respond to the concerns expressed in the complaint filed on May 21, 2025.
Initial Complaint
Date:05/20/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Credit control LLC contacted me via telephone and told me that they worked and or was hired by ******* to collect a debt, of charge off. They had my information but asked for my Social Security card and wanted to do a settlement whereas they got my debit card information. It seems sketchy at first, and I didnt understand what was going on and I was too busy but when it was over, I thought what was said and realize something was wrong so I contacted *******. They do not have any idea who these people are nor did they any business with them so I had to go and shut my debit card off and these people have my Social Security number. I want something done about it.Business Response
Date: 05/27/2025
We are in receipt of the complaint from **** *****, forwarded to our office through the portal on May 21, 2025. Upon receipt of your correspondence, we documented this complaint and forwarded a copy to our client, *******************************
In reviewing our file, we find that the account ending in 4137 with a balance of $2,193.73 was placed with our office on May 4, 2025, at which time our initial communication was sent to the consumer notifying them of our representation. It should be noted that Credit Control is not the current or historical owner of the account subject to this complaint. The account in question was placed with Credit Control for third-party collection services only. The consumers dispute has been escalated to the current creditor for further review.
The consumer spoke with a representative in our office on May 20, 2025 at which time he set up a payment plan to settle the account in eleven payments of $110.00 and one payment of $106.00. No payments were received in relation to the arrangement that was set up with Credit Control. Further, as part of the full verification process required by ******************************, Credit Control is required to have the consumer verification their full address and full Social Security Number when agreeing to a settlement. In response to the consumers dispute, the payment plan has now been cancelled and Credit Control has ceased its collection efforts with regard to this account.
If the consumer has any questions or needs further assistance from Credit Control, he can contact **** *******, Director of Operations for Credit Control, LLC at ************.Additional inquiries regarding the consumers disputes of the account should be directed to the creditor, ****************************** at ************.
Business Response
Date: 05/27/2025
We are in receipt of the complaint from **** *****, forwarded to our office through the portal on May 21, 2025. Upon receipt of your correspondence, we documented this complaint and forwarded a copy to our client, *******************************
In reviewing our file, we find that the account ending in 4137 with a balance of $2,193.73 was placed with our office on May 4, 2025, at which time our initial communication was sent to the consumer notifying them of our representation. It should be noted that Credit Control is not the current or historical owner of the account subject to this complaint. The account in question was placed with Credit Control for third-party collection services only. The consumers dispute has been escalated to the current creditor for further review.
The consumer spoke with a representative in our office on May 20, 2025 at which time he set up a payment plan to settle the account in eleven payments of $110.00 and one payment of $106.00. No payments were received in relation to the arrangement that was set up with Credit Control. Further, as part of the full verification process required by ******************************, Credit Control is required to have the consumer verification their full address and full Social Security Number when agreeing to a settlement. In response to the consumers dispute, the payment plan has now been cancelled and Credit Control has ceased its collection efforts with regard to this account.
If the consumer has any questions or needs further assistance from Credit Control, he can contact **** *******, Director of Operations for Credit Control, LLC at ************.Additional inquiries regarding the consumers disputes of the account should be directed to the creditor, ****************************** at ************.
Initial Complaint
Date:05/20/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recently reviewed a copy of my credit report and was shocked to find out i've became a victim of identity theft. I do not recognize this account, please remove this from my credit report they're hurting my ability to obtain credit. CREDIT CONTROL, LLC ******XXBusiness Response
Date: 05/27/2025
We are in receipt of the complaint from ****** *******, forwarded to our office through the portal on May 20, 2025. Upon receipt of your correspondence, we documented this complaint and forwarded a copy to our client, *** Communications.
In reviewing our file, we find that the account was placed with our office on March 1, 2025,at which time our initial communication was sent to the consumer notifying them of our representation. It should be noted that Credit Control is not the current or historical owner of the account subject to this complaint. The account in question was placed with Credit Control for third-party collection services only. This complaint is the first notice Credit Control has received regarding a dispute or request for validation from the consumer. The consumers dispute has been escalated to the current creditor for further review.
With regard to the consumers credit bureau dispute, we have updated the tradeline to reflect the consumer's dispute. Please note, Credit Control does not have the authority to amend or delete any tradeline for which we are not the data furnisher, including any associated tradeline reported by *** Communications.
In response to the consumers dispute, Credit Control has ceased its collection efforts with regard to this account.
If the consumer has any questions or needs further assistance from Credit Control, he can **** *******, Director of Operations for Credit Control, LLC at ************.Additional inquiries regarding the consumers disputes of the account should be directed to the creditor, *** Communications.Initial Complaint
Date:05/20/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am filing this complaint against Credit Control, LLC regarding their lack of response after I reached out to them about a debt they are attempting to collect. On May 15th, 2025, I sent an email to their official address (*****************************************************************************************************************) informing them that I receive Supplemental Security Income (SSI) as my only source of income. I explained that I am unable to pay the debt due to my limited and federally protected income. I respectfully asked that they acknowledge my situation and confirm that no further collection efforts would be ******* of today, I have not received any response.I am also willing to provide documentation verifying my SSI status if necessary. I am simply seeking acknowledgment and fair handling of my situation.Business Response
Date: 05/23/2025
We are in receipt of the complaint from ****** U. *******, forwarded to our office through the portal on May 20, 2024. Upon receipt of your correspondence, we documented this complaint and forwarded a copy to our client.
In reviewing our file, we find that the account was placed with our office on May 4, 2025,at which time our initial communication was sent to the consumer notifying them of our representation. It should be noted that Credit Control is not the current or historical owner of the account subject to this complaint. The account in question was placed with Credit Control for third-party collection services only.
Credit Control received correspondence from the consumer on May 15, 2025. Upon receipt of the consumers correspondence, we updated our system of record and ceased collection efforts. A copy of the consumers correspondence was forwarded to the current creditor, and the account was subsequently recalled from our office on May 17, 2025.
Since the account is no longer placed in our office, we do not have access to account-level information. Additional inquiries regarding the consumers dispute of this account should be directed to the creditor ************.Customer Answer
Date: 05/26/2025
Better Business Bureau:
I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution.
Sincerely,
****** ******Initial Complaint
Date:05/20/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with ******* . I do not have a contract with the collection agency Credit Control, LLC. They did not provide me with the original contract as I requested.Business Response
Date: 05/27/2025
We are in receipt of the complaint from ****** *******, forwarded to our office through the portal on May 16, 2025. Upon receipt of your correspondence, we documented this complaint and forwarded a copy to our client, Verizon.
In reviewing our file, we find that the account was placed with our office on April 23, 2025,at which time our initial communication was sent to the consumer notifying them of our representation. It should be noted that Credit Control is not the current or historical owner of the account subject to this complaint. The account in question was placed with Credit Control for third-party collection services only. This complaint is the first notice Credit Control has received regarding a dispute from the consumer. The consumers dispute has been escalated to the current creditor for further review.
With regard to the consumers credit report and associated dispute, Credit Control is not a data furnisher for the account subject to the complaint and has not reported it to any consumer reporting agency. Please note, Credit Control does not have the authority to amend or delete any tradeline for which we are not the data furnisher, including any associated tradeline reported by ********
In response to the consumers dispute, Credit Control has ceased its collection efforts with regard to this account.
If the consumer has any questions or needs further assistance from Credit Control, they can contact **** *******, Director of Operations for Credit Control, LLC at ************.Additional inquiries regarding the consumers disputes of the account should be directed to the creditor, ******* at **************.Initial Complaint
Date:05/13/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company: Credit Control reached out to collect a debt and I dont have an account for what they are asking about it. It is fishy. I called and it's a generic phone. It has to be a scam. They need to be stopped.Business Response
Date: 05/20/2025
We are in receipt of the complaint from ***** ********, forwarded to our office through the portal on May 14, 2025. Upon receipt of your correspondence, we documented this complaint and forwarded a copy to our client, ******************
In reviewing our file, we find that the account was placed with our office on January *******, at which time our initial communication was sent to the consumer notifying them of our representation. It should be noted that Credit Control is not the current or historical owner of the account subject to this complaint.The account in question was placed with Credit Control for third-party collection services only. This complaint is the first notice Credit Control has received regarding a dispute from the consumer. The consumers dispute has been escalated to the current creditor for further review and response.
With regard to the consumer's credit report, Credit Control is not a data furnisher for the account subject to the complaint and has not reported it to any consumer reporting agency. Please note, Credit Control does not have the authority to amend or delete any tradeline for which we are not the data furnisher,including any associated tradeline reported by ******************
In response to the consumers dispute, Credit Control has ceased its collection efforts with regard to this account.
If the consumer has any questions or needs further assistance from Credit Control, he can ****** *******, Vice President of Operations for Credit Control, LLC at ************.Additional inquiries regarding the consumers disputes of the account should be directed to the creditor, LVNV Funding, LLC at ************.Initial Complaint
Date:05/11/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with ***********, I do not have a contract with I do not have a contract with *************************. They did not provide me with the original contract as requested.Business Response
Date: 05/12/2025
We are in receipt of the complaint from *********** *****, forwarded to our office through the portal on May 12, 2025. Credit Control is unable to locate an account with the information provided by the consumer. Further, Credit Control does not collect on accounts for Progressive and believes this should be directed at ***** & ******.
Please remove this complaint from our record.
Initial Complaint
Date:05/06/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have requested debt validation from this company. They have not provided any proof of this debt with my signature nor their ownership of the so called debt. My credit has been breeched in more than one data breech.Business Response
Date: 05/09/2025
We are in receipt of the complaint from ***** ********, forwarded to our office through the portal on May 7, 2025. Upon receipt of your correspondence, we documented this complaint and forwarded a copy to our client, ******************
In reviewing our file, we find that the account was placed with our office on April 11, 2025,at which time our initial communication was sent to the consumer notifying them of our representation. It should be noted that Credit Control is not the current or historical owner of the account subject to this complaint. The account in question was placed with Credit Control for third-party collection services only. This complaint is the first notice Credit Control has received regarding a dispute or request for validation from the consumer. The consumers dispute has been escalated to the current creditor for further review.
With regard to the consumer's credit report, Credit Control is not a data furnisher for the account subject to the complaint and has not reported it to any consumer reporting agency. Please note, Credit Control does not have the authority to amend or delete any tradeline for which we are not the data furnisher,including any associated tradeline reported by ******************
In response to the consumers dispute, Credit Control has ceased its collection efforts with regard to this account.
If the consumer has any questions or needs further assistance from Credit Control, she can contact ****** *******, Vice President of Operations for Credit Control, LLC at ************.Additional inquiries regarding the consumers disputes of the account should be directed to the creditor, LVNV Funding, LLC at ************.Customer Answer
Date: 05/13/2025
Complaint: 23295638
I have reviewed the business' response and am rejecting it because: I need proof of debt rather by the whoever you claim to be collecting on behalf of. I will not just send money to someone who cannot provide proof of this debt. If you do not own the debt you should be able to obtain proof of it. It is my right to request this by someone attempting to take money from me.
Sincerely,
***** ********Business Response
Date: 05/20/2025
We are in receipt of the rebuttal from ***** ******** regarding our response to the complaint originally forwarded to our office through the portal on May 7, 2025.Upon receipt of your correspondence, we documented this rebuttal and forwarded a copy to our client, ******************
As stated in our response, Ms. ******** requested validation of debt documents, and the request was escalated to the current creditor, *****************, for review and response. Upon completion of their investigation into the consumers dispute, the response will be provided directly to the consumer.
In response to the consumers previous complaint, Credit Control ceased its collection efforts with regard to this account.
If the consumer has any questions or needs further assistance from Credit Control, she can contact ****** *******, Vice President of Operations for Credit Control, LLC at ************.Additional inquiries regarding the consumers dispute of this account should be directed to the creditor, ***************** at ************.Initial Complaint
Date:05/05/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with ALLSTATE PROP CASUALTY *** I do not have a contract with CREDIT CONTROL SERVICE, they did not provide me with the original contract as i ************** Date:6/28/2021Account Number : ******XXBusiness Response
Date: 05/05/2025
We are in receipt of the complaint from ***** *******, forwarded to our office through the portal on May 5, 2025. This complaint should have been directed to Credit Control Services. Credit Control LLC does not collect on accounts for AllState Prop ************ and has no affiliation with Credit Control Services,despite any similarity in our business names.
Please remove this complaint from our record.
Initial Complaint
Date:04/29/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am disputing the validity of the alleged debt associated with **********************. Under the Fair Debt Collection Practices Act (FDCPA), 15 U.S. Code 1692g, I have the right to request verification of any alleged debt. I exercised this right by requesting the original contract bearing my signature. CREDIT CONTROL LLC has failed to provide such documentation.Furthermore, I have no contractual relationship with CREDIT CONTROL LLC. Per the *****, a debt collector must provide clear evidence that a consumer owes the debt and that the debt collector has the legal right to collect it. Without the original signed contract or any verifiable documentation, I do not acknowledge any liability for this debt.Continued collection efforts without proper validation constitute a violation of the ****** as well as potential violations under the Fair Credit Reporting Act (FCRA), 15 U.S. Code 1681, if this unverifiable debt is being reported to credit bureaus.Please consider this a formal dispute and cease any further collection activity until proper validation is provided- if this cannot be provided , please remove this account from my Consumer credit profile.Business Response
Date: 05/02/2025
We are in receipt of the complaint from Azzarys Alomar, forwarded to our office through the portal on April 30, 2025. Upon review of the complainants identifying information,we find that the complaint does not provide the verification information required to respond meaningfully to the concerns raised in the accompanying complaint. As such, Credit Control cannot respond to the allegations in this complaint due to the risk of third-party disclosure.
Examples of information that would allow us to respond meaningfully to the concerns addressed in this complaint would be the last four digits of the consumers SSN along with date of birth and/or the address of record for the account in question. Once we are able to verify the identity of the complainant and their association with the account subject to this complaint, we will respond to the concerns expressed in the complaint filed on April 30, 2025.
Customer Answer
Date: 05/02/2025
I dispute the validity of this debt allegedly owed to ********************** and currently being pursued by Credit Control LLC. Under the Fair Debt Collection Practices Act (FDCPA), 15 U.S. Code 1692g, I have the right to request verification of the debt. I formally requested the original contract or documentation that proves my liability, but Credit Control LLC failed to provide it. This constitutes a violation of the ****** as they are required to provide proper validation upon request before continuing collection efforts. Furthermore, I have no contractual agreement with Credit Control LLC, and therefore, they have no legal basis to claim that I owe them any debt. Without a valid, signed agreement showing I am responsible for this debt, I am not liable. Continuing to attempt collection without proper documentation is not only a breach of federal consumer protection laws but may also violate state consumer protection statutes, depending on jurisdiction. Accordingly, I request that this alleged debt be removed from any credit reporting and that all collection activity cease immediately, as it lacks legal standing and proper verification.
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