Complaints

This profile includes complaints for Lou Fusz Automotive Network's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Lou Fusz Automotive Network

  1 Athletic Way Earth City, MO 63045-1523

  
• 

  Lou Fusz Automotive Network

  5120 N Service Rd Saint Peters, MO 63376-3960

• 

  Lou Fusz Automotive Network

  12610 IL-143 Highland, IL 62249

• 

  Lou Fusz Automotive Network

  1714 Frontage Rd O Fallon, IL 62269-1845

• 

  Lou Fusz Automotive Network

  2 Caprice Dr Chesterfield, MO 63005-1309

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2023 Kia ******** from the dealership on Manchester Ave. and in towed to the one in ********** because someone broke in it. They tore up all the dashboard and there was a chip in the headlight. I had ****************** and this is why I had it towed closer to my home. The headlight/front of car is coming apart after they repaired it. It is still coming back apart. I asked them to fix it and they refused to fix it. I had a warranty on my car and an extended warranty. Some how they messed up my fender while repairing the headlight. ******** sent them the money for the repair and it was not repaired correctly. I want my car repaired without paying another deductible.

  

  Business Response

  Date: 04/21/2025

  Mr. Adams 

  I apologize for the delay in response. I have spoken to the General Manager of the store and he is willing to take a look at the vehicle again to assess the headlamp.

  Please reach out and schedule an appointment to have them take another look at it. 

  The service managers name there is **** **** and he has been made aware of your situation. Their phone number is  ************. 

  Please let me know if you have any further questions. 

  Thank you, 

  ******* Derleth 

• Initial Complaint

  Date:03/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the 6th of March I purchased a 2024 Buick Envision from this dealership. I had spoke to **** ****** the previous day and asked about price matching another identical vehicle from another dealership. He spoke to his manager and said yes they could. The price was to be $39,402 and they were advertising theirs at $40,136. There was also a special of 0.9% financing for 36 months and if you owned a non GM vehicle you would get $2000 in rebates. While we were there, I asked if the $2000 was another ADDITIONAL amount taken off and they said its probably already figured in with the online price of the other dealership they were matching. We made the purchase and signed loan docs and the numbers didn't really match up but I know dealerships like to work their numbers that usually end up with the same result. After getting home and looking over the documents, I realized they had listed the sale price of the vehicle I bought at $40,792 and added the $599 doc fee and $11 title fees back in. This was suppose to be included in the matched price. I then called Cardinal Buick and Suntrup Buick and asked if the $2000 was suppose to be an additional discount and both said yes. So technically I should have been paying the price of $39,402 with an additional $2000 off. I called *** **** back and talked to my salesperson **** and he said he didn't know if they included it or not on the other dealership pricing. I told him I talked to both dealerships and ***** from ******* and **** from Cardinal Buick said it was not included in onnline price and was an additional $2000 off. I feel they adjusted the sales price from $40,136 to the $40,762 then added the $599 and $11 fees on top of that. When I called and didn't get the answer from **** and had his manager, *** call me and he denied the car was listed for $40,136, which I have a screenshot off, and that they didn't finagle the price. *** denied the price difference and said we are done and hung up on me twice.

  

  Business Response

  Date: 04/03/2025

  I have spoken with the General Manager of the store that the vehicle was purchsed from. He had personally explained to Ms. ****** when she came into the store to cancel the extended warranty the pricing that she agreed to at the time of the sale. 

  I have attached the signed contract to this complaint for review. 

  When it comes to specific pricing it is possible that all dealers could have different online and listed prices on similar vehicles. *** **** can only be responsible for the price that *** **** advertises. in regards to rebates those are controlled by manufacturers and finance companies NOT the dealer themselves. They can only be applied if a customer qualifies.  The title fees are charged to any customer receiving a temp tag and admin fees are charged to every customer per state law.

  Ms. ****** agreed to the pricing at the time of the sale and signed the contract attached. 

   

  Customer Answer

  Date: 04/03/2025

  Complaint: 23045781
  
  I have reviewed the business' response and am rejecting it because:
  Yes I did sign the contract but as I stated previously,  I realize they show pricing to cover their fees they charge.  I assumed that is why the numbers didn't match up to what we had verbally agreed upon.  When I got home and looked it over and added it up,  I then realized it was incorrect.  When I spoke to my salesperson on the phone,  and asked if they would match the other dealers price of $39,402 which was to include admin fees and title fees,  he said yes they could after speaking to his manager.  I had trusted this dealership to honor that agreement and therefore didn't take the time to add it all up while at the dealership when making the purchase.  I admit that was wrong on my part,  but I had no reason to believe they would not honor their word. 
  
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:02/27/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In September of 2024 I purchased a 2022 ****** corolla from *** **** ****** on Manchester Rd in ***********. Along with that purchase I also purchased 2 warranties. One warranty from safe-guard products international which covers tire, wheel, key and dent. The other warranty from *** national which is a vehicle program coverage for certified plus advantage +plus. Both of these warranties were cancelled on October 9, 2024 which was within the cancellation period according to the warrantee contracts for a full refund. I have talked with the finance manager at *** **** numerous times about the delay of the refund and no progress has been made as of the time of this complaint. Last week I went as far in contacting ****** Financial who financed my loan for the car about this refund and they have not seen any refund. I understand that the refund is to go to ****** financial when *** **** releases it. ****** financial informed me that they sent a complaint notice to the manager at *************** and that the manager would get back to me in 2 business days. I have not received any phone calls or emails from the manager at ***************. I have also contacting the 2 warranty companies about the cancellations and they claim they have done their part and it is now up to *** **** ****** to do their part. It has been 4 months and I have not seen any progress and wondering why *** **** is holding on to the refund. I would like to see the refund of $898.00 for the cancelled Safe-Guard warranty and $3,522.00 for the cancelled *** warranty issued to my account at ********************* and if that is not an option then I would like a check addressed and mailed to me in the total amount of $4,420.

  

  Business Response

  Date: 03/24/2025

  We processed the cancellation and mailed the checks to ****** Financial on Jan 13 2025. With further research the checks were never cashed. We are stopping payment and reissuing the replacement check today with tracking# *****************. Sorry for the inconvenience.  
  
  
  

  Customer Answer

  Date: 03/25/2025

  Better Business Bureau:
  
  I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
   
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:02/26/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sold a vehicle at Lou Fusz Kia this week. Once driving off of the lot, I noticed a crack in the windshield that was not disclosed to me at time of sale. This crack is significant enough to require an entire new windshield. Lou Fusz Kia is refusing to assist with this although it was not disclosed to me. This broken windshield impacts that safety of me and my family as well as the value of my car at which I bought the vehicle. There has been a misinterpretation of the vehicle.

  Customer Answer

  Date: 02/27/2025

  Loud Fusz has gotten back to me and is helping assist with prior issue. They have agreed to make repairs after I was able to get ahold of a manager. This case has been resolved.

• Initial Complaint

  Date:02/21/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Location: *************************************************************** On Dec. 31, 2024, I bought a ************ 4 wheel drive SUV. ****** told me in 7-10 days that I would receive a packet in the mail to register the car in my name and that would include a title. I never received it. I have been in touch with the operations manager, ******* ********** He has lied to me about 6 times. He got on his speaker phone with me and *****, person in charge of titles out of *********** She said a new title has been ordered. I asked what happened to the old title and she said it was lost. I requested a ****** on this vehicle from Mr. ********** It said the title was issued in April 2024. I have been to the *** asking their advice on this. They said for every month the car is registered to me there is a fine of $25. I feel should not be responsible for this charge. Finally, ***** and ******* ********* stopped talking to me. I spoke to an attorney and they said this is fraudulent. I have a week from today before my temp tags expire.

  

  Business Response

  Date: 02/24/2025

  I apologize for your inconvenience regarding the delay in your title work. 

  I have reached out the the management at the dealership and the titles department. 

  A duplicate title has been ordered on 2/14/25 and will be hand delivered to the customer. *** **** will cover all late fees if incurred. 

  I have attached the deal notes from the titles department and will continue to check in on the status of the title to update the case as they become available. 

   

  Customer Answer

  Date: 03/14/2025

  They have provided a title for my car, I have it now registered. Everything is now ok.

• Initial Complaint

  Date:02/10/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased 2019 **** F350 on January 31st for $49,999.99. it was indicated that the vehicle was healthy, no oil leaks, and they personally changed the oil a month prior to me buying it. I was told that they want to make sure they sell a vehicle without issues so they have happy customers and no negative reviews. The next day I had lots of oil in my driveway. I looked under the oil pan and found the seals for the upper and lower oil pan are blown and it's about a $6000 repair. No matter if I purchased the extended warranty, it wouldn't have covered a pre existing issue by the dealer. My complaint is the dealer was aware of this issue because they did the oil change. They would have saw the seals were blown and knew they would pass this on to a customer. I requested the ** to call me and he I received no call. The sales guy would only text me and claimed I bought it as is and that leakage is normal. I contacted ***** Fargo who secured the financing and they are opening an investigation into the dealership. I will also file a complaint with ****.

  Customer Answer

  Date: 03/03/2025

  please go ahead and close the complaint.  The business has satisfied my request.  

• Initial Complaint

  Date:01/30/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from this dealership on 01/24/2024 after purchase of this vehicle in the state of ******** you are supposed to have received your title before you leave the dealership we did not receive it . Reason for this is we accidently signed two lines on the back of the title and had to sign an affidavit so it was not seen as "Fraud" in their words. The dealerships finance department then took the title back and never gave it back to us saying we will mail you a new copy of the title at a later date. Fast forward to todays date and I still have not received the title. the dealership refuses to deal with me and sends me directly to the title department on the phone where the number always disconnects right away or they answer and tell me they gave me the title on purchase which they did not. I have tried emailing where they say the exact same things blaming me for an issue such as " You must of misplaced it or lost it not us". I have tried circumventing them and going straight to the ********************* and they say because it was the dealerships fault they need to pay the late fee and apply for a lost title from the dealership or I need to go through the court system to handle the situation which I would prefer not to do. At this rate its been over a year and I still haven't been able to get new state tags for my vehicle or transfer it over from the other vehicle that we traded in because they refuse to work with me any communication with them has been met with blatant ignorance of power and has turned in to a he said she said match. All I want is for the dealership to file for a lost dealership title so they can sign it back over to me. I am even willing to pay the stupid 200 dollar late fee that they should pay. any assistance would be grateful thank you.

  

  Business Response

  Date: 02/04/2025

  per the General Manager they spoke with the customer on Saturday February 1 2025 and reapplied for all title work. 

  once it is received from the State of Missouri it will be sent to the customer. 

  If you need any further information please let us know

• Initial Complaint

  Date:01/22/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is for the Lou Fusz Kia in ************ on ****************** in *************. Their phone# is ************. We were used as a ************** The 1st deal on the 1st car we looked at had the sales tax included in the price. The car we ended up purchasing (which they pushed harder for us to buy), ended up not having the sales tax included even though we asked several times if it was and was told yes. About a week later when we went to the ***, we were told the sales tax wasn't paid and we owed $1349. We immediately called the dealership and was told that we were responsible for the sales tax. We argued and they said they would get back to us so for the time being we went ahead & paid the sales tax at the ***. Days later we still wasn't contacted by the dealership and after making several calls and even stopping in, we finally were able to talk to the finance lady (*******) who was the one who told us several times the tax was included. She denied ever saying that and said they have audio to prove it so we asked to be able to listen to it and was told it would be a couple of days before they could get that to us. At least a week later with no response, we tried contacting them and left several messages and was finally able to reach ***** the finance manager and he told us they don't have audio. They only record phone calls but himself or his manager would get back to us that same day or the next day and try to get this resolved. At least another week later and no call so we left more voicemails for *****. Since we were not having any luck getting someone on the phone, we stopped in one day and finally talked to ***** in person. All he offered us was 3 oil changes which isn't even close to the $1349 we were scammed out of.

  

  Business Response

  Date: 02/10/2025

  Thank you for voicing your complaint. I have reached out to the genera Manager of the store, **** ******. He has stated that unfortunately the sales tax was inadvertently removed from the deal when the vehicle was changed and not caught prior to the deal being signed. 

  While we understand your frustration you, the consumer would have been responsible for paying the sales tax. 

  the offer of 3 oil and filter changes for the inconvenience is what the General Manager is willing to offer. 

   

  Customer Answer

  Date: 02/12/2025

  Complaint: 22842890
  
  I have reviewed the business' response and am rejecting it because: the finance lady verbally told us multiple times it was included and then said they had audio to prove it. Then we were told they didn't have audio when we asked to listen to it. How convenient for them to retract that statement.
  
  
  
  Sincerely,
  
  **** *********

• Initial Complaint

  Date:01/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On janurary 8th 2025 I went to test drive a 2017 **** F150. When I got to the dealership, I was going to take it for a test drive. However, the door did not shut. There is a recall from **** to fix this issue. *** **** Said they would fix it and have it done by the evening. I went back to test drive it that evening. The door closed and locked. I bought the truck on the following day January 9, 2025. There was an issue with the remote start as well however, the salesman ***** Didnt have a problem With it. I made sure that the remote start worked and even had one of their mechanics check It and they claimed it was all good to . On January 10 around 5am I went to go to work. The door did not shut again. They never ended up fixing the issue. I called them. They proceeded to give me a rental car and fix it on January 16th. They also found a problem with the remote start And up to this day on January 21, Im still waiting for them to get the part in. Yesterday morning, I went out to the truck to go to work and the passenger door did the same exact thing. The Driver door did before it was fixed. It will not close. I cant open or close the back doors either. They claim they are going to fix it. There is another problem where the vehicle sounds like. It is humming it could be the transmission or a bad wheel bearing. They are going to look at it. I bought a warranty through ******************. Today at 11 AM national auto care reached out to me expressing that they have a claim to fix the door latches. The dealership said they would take care of it. They are trying to bill my warranty instead of it coming out of their pockets. The Dealership said they would take care of it However, it seems like theyre trying to take it out of my pocket. The dealership never told me this. They went behind my back and hoped I wouldnt notice this. I feel No trust. They are trying to take advantage of me. They are trying to use my warranty to cover the costs they agreed to pay themselves.

  

  Business Response

  Date: 01/22/2025

  After researching and discussing Mr. *********** complaint details with the General Manager I have found the following information. 

  The first lock actuator failed and was replaced and paid for by the dealership not the extended warranty company. Per the General Manager the extended warranty company should not have been contacted to cover any repair for the vehicle including the remote start. Ultimately the extended warranty company will not be billed and the repair will be paid for by *** ****. 

  At this time they have reached out to Lou Fusz Ford to see if the door lock issue that is continuing to occur can be covered by **** as a special coverage. They are still waiting for a response back. Once a response has been given to the General Manager he will communicate Fords response to the customer. 

  I have attached the repair orders showing that *** **** paid for the repairs internally and in fact did not bill NAC. 

  Once I am given any other Information about the shipping dela

  Customer Answer

  Date: 01/23/2025

  Complaint: 22838739
  
  I have reviewed the business' response and am rejecting it because:
  
  they absolutely attempted to bill my warranty. National auto care called me specifically asking if I started a claim for 4 locks. Yes *** **** replaced the driver side lock however there are only 3 more locks to replace! They are trying to make the money back for the part that they already replaced. You guys are more than welcome to reach out to national auto cares customer service number, ************. If I need to get documentation of this I will. Yesterday Jan 22 *************************************************************************************** to fix that issue. ***** agreed on Thursday Jan 16 2025 to give me a rental car. Yesterday Jan 22 2025 they denied me a rental car saying someones transmission went out basically saying that person is more important than me even *** ***** promised a rental to me a week prior. I have a voicemail to prove this. I filed the report with you guys and I feel as if ever since they do not want to help me rather attack me. Its completely unprofessional and they have terrible integrity. All they care about is making the sale and after that they could care less. 
  
  
  Sincerely,
  
  **** *********

  Customer Answer

  Date: 01/23/2025

  I reached out to National auto care today Jan 23 2025 at 3:20pm. The employee wouldnt give me the claim however I am waiting for a supervisor to call me back and hopefully give me records of this claim. The employee I spoke to confirmed that there is a claim in their possession however she is not legally aloud to send that to me without a supervisor. I have this voicemail from ****** about the rental car. Like I stated previously I feel as if Im being targeted now because of the fact that I reported the dealership. I will send an attachment of the claim once received from national auto cares supervisor. If for some legal reason they are not aloud to send the claim to me, I would like for the BBB to reach out to national auto care about this. Thank you 

• Initial Complaint

  Date:12/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The paint on my car was peeling, I looked up about the paint on ****** cars with the color Blizzard Pearl having a recall and found information on the web so I called my local ****** dealer in July of ****************************************************************************************** November 2024. I scheduled an appointment with ******* ****** on July 29th 2024 they looked over my vehicle and told me I would have to go to *** **** ****** because they did not have a body shop no other information was given to me. I scheduled my appointment for August 9th 2024 with *** **** ****** for my vehicle to be looked over and they said yes it definitely qualified for the recall. They made notes took pictures and said the couldnt get me in until December 23rd 2024. They said at that time they will do a tape test and see if any other areas are affected. I asked since this appointment is after the recall expiration of November will everything still be covered they said yes. We submit for the approval before the expiration it will be covered. I dropped my car off December 22nd 2024 and received a call today December 27th 2024 saying ****** will not cover parts of my car because they were not on the original paperwork that was submitted. The spots they are talking about were already peeling when I brought the car in August so not sure why it was not submitted. I called ****** directly and they are telling me that all of the bodywork had to be completed before the expiration in November and ****** will not cover anything outside of that, I explained how I was never informed that by either dealership, her response was Im sorry I know this can be frustrating. Reference number for my phone call with ****** directly #************ So right now I do not know if any part of my vehicle paint will be repaired. The paint is peaked on 35% of the roof, around the windshield, hood, and doors and keeps getting worse as time goes on.

  

  Business Response

  Date: 01/22/2025

  Ms. ******, 

  I apologize for the inconvenience this is causing. I wanted to touch base and inform you that I am currently working with the General Manager and **************** manager to get a clear response for you. 

  I will communicate through this case once I have received direction

  Customer Answer

  Date: 01/30/2025

  The dealership has reached out to me, but we have not come to an agreement yet. I do not agree with what they are willing to offer. I followed up with ****** customer care regarding my first phone call with them on December 27th and they are investigating my complaint further and reaching out to the dealership directly. At this point we have not come to a resolution yet.

  Customer Answer

  Date: 01/30/2025

  
  

  

  Business Response

  Date: 02/04/2025

  Thank you for allowing us the opportunity to respond to this matter. The paint recall in question was part of a class action lawsuit, and ****** established a strict expiration date for eligible repairs. Due to the legal nature of this recall, ****** enforces these deadlines without exceptions, and we, as a dealership, are legally bound by their terms. Unfortunately, once the expiration date passed, we were no longer authorized to perform any additional repairs under the recall.
  
  
  Before the deadline, *** **** ****** completed all approved repairs within the guidelines set by ******. It appears that additional peeling has occurred on areas that were not approved for repair before the deadline, and ****** will not authorize further work on those panels. This decision is solely within ******* control, and we do not have the ability to override their policies.
  
  
  That being said, we stand behind any work that was completed. If the customer has concerns about the quality of workmanship on the panels that were repaired under the recall, we would be happy to inspect the vehicle and address any issues related to those repairs. Additionally, while we cannot offer a full repair under the recall, we have made multiple attempts to contact the customer to explore alternative ways to assist. As a gesture of goodwill, we are willing to assess the vehicle and see if there is anything we can do to improve its appearance outside of ******* recall guidelines.
  
  
  We remain committed to customer satisfaction and welcome any further discussions regarding this matter. Please let us know how we can assist.