Reviews
This profile includes reviews for Renewal by Andersen - St. Louis's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 36 Customer Reviews
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Review fromMario S
Date: 03/20/2025
2 starsWe have had a terrible experience with renewal by Anderson. When they first installed them we could see daylight around the doors and they wouldnt close correctly to the point that we couldnt get out of the front of the house, heaven forbid there was a fire. So we got stuff fixed. Then we had this major storm that just hit ******** so I called them and told them that there was cosmetic damage to the outside side of the doors and was wanting someone to come look at it and give insurance an estimate to fix it and they said they wouldnt do that. I would have to pay for a service call just for them to come out and then they dont work with insurance companies. This company has been horrible from the very beginning, do yourself a favor and just stay away, they only care about their fees and making sure they get their money. So very disappointing. Shame on Anderson.Review fromSeabron G
Date: 02/17/2025
1 starSeabron G
Date: 02/17/2025
My question is if you do in house work no middle man but the windows are still overpriced. Usually when there is no middle man or others are manufacturing your products then the cost should be past on the consumer. I didnt see that at first in house consultations.
Renewal by Andersen - St. Louis
Date: 02/20/2025
Our heritage assures you that our company offers advantages you won't find in a lower cost alternative. From product to installation superiority, to the industry's best warranty and service. Should you need any further information, please do not hesitate to contact our office. Thank you.Review fromChristine O
Date: 12/14/2024
5 starsRenewals by Andersen is a reliable company that offers high quality products and expert installations. We had them replace our basement picture window with two smaller windows on the side a few years ago. They replaced our glass block bathroom window this week. We couldn't be happier with the results. Yes, they're expensive, but they're worth it!Review fromSheree H
Date: 11/05/2024
2 starsWe paid close to $10,000.00 for a black sliding glass screen in patio door by Renewed By Anderson. First we were told in the sales that the door had a life time warranty. Then when our screen was coming looks they said it had a one year warranty. They did fix that issue it was right at one year. Not the black color is coming off the metal and chipping off the door itself. According to my warranty that should be covered still. I have texted and called several times and have been ghosted. I did texted again today (11/05/2024) I first text and calls were done on 09/19/2024 with pictures. At first the the person i spoke said **** would get back with me on when that repair could be completed but then was ghosted. They lady i first spoke was very nice and tried to be helpful.Review fromElese R
Date: 09/06/2024
5 starsThey installed our doors over a year ago. Would highly recommend them, the doors look amazing and they stand behind their product!! Everyone was respectful, helpful, and kind. Will definitely use them again!!!Review fromAnna L
Date: 08/15/2024
1 starAnna L
Date: 08/15/2024
Salesperson has shown up at my house twice unannounced and uninvited after I cancelled our order. He has called 10+ times. Anyone can cancel any contract without penalty in 3 business days, which is exactly what we dis. Now their employee's behavior is beginning to border on harassment. Unacceptable. So glad that I chose not to do business with them. If you are a woman living alone or with other women and children, be careful using this company, because they will show up at your house and attempt to enter and be extremely difficult to get to leave. Next call will have to be to the police.Renewal by Andersen - St. Louis
Date: 08/16/2024
We apologize that you had a less than expected experience with our Design Consultant. We would like to learn more about your meeting. Our Vice President of Sales attempted to contact you to further discuss your concerns. If you are willing, please contact him at ************.Review fromSteven P
Date: 01/12/2024
5 starsExcellent service throughout the entire project from the time we sat down and decided what we wanted done. The company gave ** constant updates on our windows and doors we had 7 windows and 4 doors, 2 French type doors and 2 single walk thru with storm doors. They came in on installation day, looked at each area they were working on and three installer, proceeded to cover the floors and started cutting old windows out, and cleaning as they go. Very impressed with their work and explain how the windows and door worked as the finish it one. My windows and door absolutely, blocked out the exterior noise and you can sure feel the different in the inside temperature of the house..these guys are true professional at there jobs. Afterward the company has called and asked how we felt and what we thought. We are very proud of the upgrade to the house. Thank you Renewal By ********, and we wholeheartedly recommend Renewal By ********, money well spent...Review fromNoel H
Date: 10/20/2023
1 starTL;DR: Terrible workmanship, poor communication, lack of understanding of how their own financing plans work. I cannot stress enough how terrible this company is to do business with and that you should avoid them at all costs.My experience was terrible starting with the installation process. I had a great experience with the sales team. I replaced half of the builder's grade windows in my house. Mainly because I couldn't afford to spend 112K to replace them all! Once the installers showed up, they did a terrible job sealing the new windows. They did this install in February, so it was nice and cold outside. I could see the airgaps and feel the cold air flowing in around the windows. The installers said it was good. I had to get the project manager out to see it and force them to fix the issue. Then they put the framing around the windows quickly before I could see if they really fixed the issue or not. Thermal imaging camera shows the hot/cold spots surrounding the windows in the framing. Then when they were finished, the back door wouldn't lock properly. They didn't do a good job on the trim. They should have used a coping saw but instead did a half-a glue together joint job that is mediocre at best. The painters came and didn't sand down any of the trim before painting. They didn't finish the trim by the door on the floor. The used different color of caulking/sealant and a cheap piece of paint grade wood that shouldn't be painted because of the location. This is now 8 months later, and they are still coming out to fix issues. Then, to top it all off, they didn't turn the bill into the finance company in time, so I have to go through the financing portion all over again and will end up with two loans for the same project. So here I am looking at much higher interest rates because they have increased exponentially since I first signed this project a year ago.Review fromMary Jo T
Date: 10/13/2023
5 starsThey replaced my front door, and it looks fantastic! The quality is top-notch, as I expected from ********. The installers were friendly, professional and skilled. I recommend Renewal by ******** with no reservations.Review fromDan O
Date: 10/10/2023
5 starsThis company was great to work with. Starting with ****** all the way to the installers. ****** came and provided us with great information which made our decision very easy. Next the person came out to measure and he was extremely professional, and gave us even more information that was necessary for our installation. After a couple of weeks, the offices were great at keeping us updated on the progress of the doors. Once the doors were ready to be installed. The installers were amazing. They were very prompt and thorough with their work made sure everything was correct They were very professional when speaking to myself or my wife. I highly recommend this company for any windows or door needs.
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