Business ProfileforOmni Tree Service, Inc.

Have been working with this company and originally they were going to match a price from a previous company we got a quote from. I spoke the salesman that came to our home, ******, and he texted me on 05/1/24 asking if I oked the amount and to send in the quote from the other company. He said I would have to call the office and put something in writing (did both). Total was 2000 with 1800 being tree removal and 200 for the ***** grinding and to take the grindings with them. I also texted the picture to him as asked. Near the end of May they did remove the tree around 05/28/24, and they were going to come back with a different crew for the ***** grinding. I told them I wanted to be home for all events, which I was for the tree and they did an excellent job of that. On 06/06/24 I called and spoke to one of the secretaries, ******, and they said they&#**;d be coming the next day on the 7th. She first called me saying they were coming and then an email a bit later saying they wouldn&#**;t be able to, which was fine. A little after I saw an omni truck that was near my home for a few minuets and then left. I called to ask about that and was told that he was called to the city. I then called on Monday and was told they would come, and once again have not. I was told they&#**;d come today on the 12th, but suddenly had a family emergency. Before I pay the bill off I wanted to get this completed, I did ask for the manager and was then put in touch with ***, the owner. He was quite abrupt and asked me about why I wanted to be home. He told me that it wasn&#**;t in the contract, but I did request this with ****** to begin with. He told me that he will let me know when they come, to which I then interjected with my displeasure at the situation and specifically that they always have some kind of reason. I keep getting excuses from everyone and being given the run around. I asked for some money taken off the total bill, to which he said no there is a thin enough margin as is, then he hung up telling me they&#**;ll tell me when they come. What brings me to the complaint is that I got a copy after speaking to the owner for a new invoice asking for 1800, due July 11th, one that I did not sign. It has nothing stated in there about the *****, changing the terms of the contract getting out of working the *****. I called the business and left a message for them, but it seems they are sending me right to voicemail a couple times. No texts either were being responded to.