Business ProfileforSam Scism Motors

I purchased a new 2022 **** Escape on Feb 15th...according to the sticker & the salesman the car included a **** Connect program which you could use to start your car from inside your home & other features...when the salesman tried to pull the feature up it wasn't working so he said I would have to make an appointment to take it in to service to have it fixed which I did on Feb 21st...left the car there all day, went to pick it up & I asked the salesman to help me make sure it was working now which it wasnt...so he took it back over to the service department to see what was wrong & one of the mechanics Saud apparently the module which enables the car to access this feature wasn't added on even though it showed on the sticker I had paid for that...this is fraud...I asked to cancel the sale & was told by the general manager I couldn't do that...he said call ****, which I did but they said to call **** credit & they were of no help...then they referred me back to the dealer who said they had no buyback policy & would not do it...they are basically giving me the run around & *****, even the service manager will not return my calls...this is wrong!