We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

New Carpets

Busenbark Carpet Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Carpets.

Reviews

10 word minimum.

You can use up to 2000 characters

Before you can leave a review on bbb.org,

you’ll need to add a phone number to your account. Your phone number may be used to verify your identity.

Add now

Provide Your Information to Leave a Review

Thank you for taking the time to leave a review! Please enter your information below to submit your review to BBB.

All fields are required. Your first name and first initial of your last name will display online. Your full name will only be used to allow the business to verify you are a customer.

This is automatically determined using your first name and first initial of your last name.
How would you like to confirm your review?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Verify your phone number

Enter the 6 digit code sent to the phone number ending in undefined

If you have not received a code within 2 minutes, you can re-send it.

3 Customer Reviews

Sort By
  • Date
  • Highest Rating
  • Lowest Rating

  • Kathy B

    11/28/2023

    To begin with, ****, the salesperson, went out of his way to find the exact vinyl plank flooring I was interested in. The day *** and *** were to start laying the floors, an issue popped up and between **** and ***, they immediately found a solution. *** and *** were very good laying down all the floors (vinyl and carpet) going the extra mile for me. **** did the same searching for the perfect transition piece from my carpeted stairs to the vinyl flooring. We're extremely happy with them and would highly recommend Busenbark to anyone.

  • Li B

    07/14/2022

    This place is the worst! Read your invoices and watch how the sales staff adjust product pricing and sq footage to inflate your costs. Take pictures of the pricing before you order anything because they will try to say there's been "price increases" AFTER you placed the order/made a down payment. They will want to come and take their "own" measurements so they can inflate your bill. f you change your mind, they will charge you for that too! I feel bad for elderly people doing business here! My advice ....spend your money with someone you can trust

  • Robert H

    04/06/2022

    Purchased flooring on November 28, 2021. Returned all the flooring on December 21, 2021. As of April 5, 2022 I have not received a refund. ************ ********* offered to return $1350 of a $2136 purchase. No where on the invoice is any statement concerning a restocking fee OR shipping charges. Three and a half months is unacceptable and a partial refund is unacceptable.

Customer Review Rating

2.33/5

Average of 3 Customer Reviews

Contact Information

151 Busenbark Dr

Farmington, MO 63640-9232

Visit Website
(573) 431-4100

BBB Rating & Accreditation

A

This business is not BBB Accredited

Search for Accredited
Businesses in this category

Years in Business: 61

Customer Reviews are not used in the calculation of BBB Rating

Reasons for BBB Rating

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.