We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies
on BBB websites to remember your preferences, improve website performance and enhance user experience, and
to recommend content we believe will be most relevant to you. Most cookies collect anonymous information
such as how users arrive at and use the website. Some cookies are necessary to allow the website to
function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary Cookies must always be enabled

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Resources for Businesses

My Home Location

Cheney, KS, USA

My BBB

BBB of Midwest Plains
Share
Business Profile

Manufactured Home Rental

Ravinia Estates

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Manufactured Home Rental.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/28/2024

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 04, 2024 , Myself and my daughter filed applications to obtain occupancy at 1146 Ravina **************************** . At that time we submitted all the required information and were charged a $40 application fee for each application. Shortly after we filed we received a text message that the current property manager had been let go and directed to contact ****** at ************ . i originally had text Sydney but after several hours i had not recieved any response so i called to check the status of my application. When ****** answered she was very rude and instructed me never to call her again. The following day i drove to the ravina estates office and spoke with the current manger who assured me she would check the status of my application and get back to me before 5pm. When the current manager called she let us know that our application had been approved but this particular home needed a few minor repairs before we could move into the home. Every Week since we are mer with a new excuse as to why we cannot move into the unit and this has caused a hardship on my family as we are having to pay hotel expenses while we wait.

    Business Response

    Date: 04/15/2024

    We reached out to a lawyer and responded to the complaint. 

    Customer Answer

    Date: 04/16/2024

    Complaint: 21359500

    I am rejecting this response because: i have not been able ro occupy the property and feel like after four momths almost five i should atleasr get a discount on my move in fee for the hardship theyve imposed upon myself and my daughter since weve been homeless waiting on this unit.



    Sincerely,

    *************************

  • Initial Complaint

    Date:10/10/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've been going back and forth with my landlord and post office about getting a mailbox key. The post office said they could cut the locks off and put new ones on. The landlord said no and they would do it. This has been going on since August 1rst. I have important documents including my new baby's information, regarding my food stamps, as well as other packages.

  • Initial Complaint

    Date:12/05/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    As of yesterday(12/04/22) we have not had full electricity in our home. We’ve done everything we can to make sure the problem is not on our end. We’ve called the electric company and they came to check their equipment. Everything on their end is good,but they saw that the wires running from the pole to our mobile home are melting and corroded and need to be replaced asap. We live in a mobile home community so the responsibility for this being fixed is on them. We have a toddler,and currently have no heat,no stove, no hot water. The only thing that works is a couple lights. We’ve been constantly trying to contact the property manager and the owners to no avail. We finally received a call at about 9:30 last night and the property manager said they call someone to look at it first thing this morning. Well it’s now 1:20pm and we have heard nothing more from them and we cannot get ahold of anyone. Even went to the park office and no one is there. On top of all of this they just gave us all a notice yesterday (12/4/22), that the lot rent would be increasing by $275 dollars starting January 1st. This is a huge increase with less than 30 day notice, and they aren’t even taking care of the community. We need our electricity fixed immediately. It’s cold,we can’t cook,bathe, or stay warm. As a mother I am worried sick having my son in these conditions.

Ravinia Estates is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.