ComplaintsforSABRE Security Equipment Corporation
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Complaint Details
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Initial Complaint
11/17/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
They had a pepper spray recall because they were faulty but no way i can tell if my product falls under the recall because the expiration date is put on a cheap label and it wears off over time. They need to print the exp date on the can, NOT the paper label.Business response
12/01/2023
I spoke with ************** this afternoon (12/1/2023). He has two cans of SABRE Frontiersman Bear Spray where the labels are very worn and missing on the can. The portion of the label that initially had the expiration date is missing from the canister entirely. ************** is concerned that since he is not aware of the expiration date, he does not know if the canisters are part of the voluntary recall SABRE issued on this product. This recall was issued approximately 2 years ago. We have resolved this issue with ************** by replacing his bear spray with two brand new canisters.Initial Complaint
10/01/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
My husband bought the Sabre pepper spray and it doesn't work correctly. And my husband bought the product from ***** **** *********** on Higley road and baseline road in Gilbert Arizona. And he paid $10.00.. and he had the product in his pocket and it burned his leg and we went to the company and they argued with us and said go back to ***** **** *********** and they won't take it back because we asked them already. We want our money back. They should package it better that why people don't get burned. Resolution, we want our money back. We are a disabled couple. We are recovering from covid and we are on oxygen. We are on social security. Thank you.Business response
10/02/2023
SABRE has resolved this customer dispute. We have issued a check to the customer in the amount of $10.00. We will send this certified mail today 10/2 to the name and address provided. We have sent a follow up email to the customer to advise them the refund is on its way, and to contact us if we can help with anything else!
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Contact Information
747 Sunpark Dr
Fenton, MO 63026-5315
Business hours
Today,Closed
MMonday | 8:00 AM - 5:00 PM |
---|---|
TTuesday | 8:00 AM - 5:00 PM |
WWednesday | 8:00 AM - 5:00 PM |
ThThursday | 8:00 AM - 5:00 PM |
FFriday | 8:00 AM - 5:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.