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Complaint Details
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Initial Complaint
01/02/2025
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I purchased a self-defense stun gun from Sabre's store front on ****** on 4/4/2024, and paid $20.98. The stun gun stopped working about 8 months after I purchased it. I followed Sabre's troubleshooting guide for the product, which specifically said to open the product to check the battery. I did that and found there was a broken piece inside. I contacted Sabre to get it replaced, because it has a 2 year warranty. Sabre said they won't honor the warranty because I opened the product, which was what the troubleshooting guide said I should do. I can provide detailed documentation of the instructions I followed, and Sabre's response. This practice is fraudulent, in that Sabre advertises a warranty and then refuses to honor it if the buyer follows Sabre's own troubleshooting guide.
Business response
01/30/2025
Security Equipment Corporation (SABRE) has provided a replacement stun gun to the customer, Mr.**** Tower-******, per his request.
I reached out to Mr. **** Tower-****** via email 1.9.2025 with the offer to replace his S-1005 stun gun.I included the packaging/manual for the S-1005 (which is also included with the unit), to make sure the customer is aware that the batteries in this unit are not replaceable. The terms of the 2-year limited warranty are also included in the manual along with information regarding registry. I asked Mr **** Tower-****** to fill out the SABRE Return Authorization Form with his information and return it to our ******************* Mr. **** Tower-****** returned the form on 1.14.2025 filled out with the required information. A replacement order for the stun gun was made the same day, 1.14.2025. I emailed Mr. **** Tower-****** on 1.14.2025 with his replacement order number and tracking information for the S-1005 stun gun. The replacement stun gun was delivered via ***** on 1/16/2025.Customer response
01/30/2025
Better Business Bureau:
I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution.
Sincerely,
**** Tower-******Initial Complaint
08/30/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Purchased this product and test sprayed it for 2 sec next time I used the spray it barely had any propelant to spray again. The package dose not state it's a one use.Spoke to the business to get no where.Business response
09/02/2024
SABRE will replace the unit. I have responded to ************** requesting his shipping address to replace his unit.Business response
09/02/2024
The email I sent to Mr. ***** bounced back as undeliverable. I called Mr. ***** trying to resolve the issue by answering his questions and offered to replace the SABRE Crossfire Pepper Gel he had purchased. SABRE offers a warranty against manufacturer defects through the expiration date of the pepper gel. ************** proceeded to curse and use foul language throughout our entire conversation, so I ended the phone call. If Mr. ***** would like SABRE to replace his unit we are happy to do so. He may call ************ and ask for me personally.Initial Complaint
11/17/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
They had a pepper spray recall because they were faulty but no way i can tell if my product falls under the recall because the expiration date is put on a cheap label and it wears off over time. They need to print the exp date on the can, NOT the paper label.Business response
12/01/2023
I spoke with ************** this afternoon (12/1/2023). He has two cans of SABRE Frontiersman Bear Spray where the labels are very worn and missing on the can. The portion of the label that initially had the expiration date is missing from the canister entirely. ************** is concerned that since he is not aware of the expiration date, he does not know if the canisters are part of the voluntary recall SABRE issued on this product. This recall was issued approximately 2 years ago. We have resolved this issue with ************** by replacing his bear spray with two brand new canisters.Initial Complaint
10/01/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
My husband bought the Sabre pepper spray and it doesn't work correctly. And my husband bought the product from ***** **** *********** on Higley road and baseline road in Gilbert Arizona. And he paid $10.00.. and he had the product in his pocket and it burned his leg and we went to the company and they argued with us and said go back to ***** **** *********** and they won't take it back because we asked them already. We want our money back. They should package it better that why people don't get burned. Resolution, we want our money back. We are a disabled couple. We are recovering from covid and we are on oxygen. We are on social security. Thank you.Business response
10/02/2023
SABRE has resolved this customer dispute. We have issued a check to the customer in the amount of $10.00. We will send this certified mail today 10/2 to the name and address provided. We have sent a follow up email to the customer to advise them the refund is on its way, and to contact us if we can help with anything else!
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Customer Complaints Summary
4 total complaints in the last 3 years.
2 complaints closed in the last 12 months.
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