Business ProfileforPelican Cove Apartments

Pelican Cove staff sent me a final payment invoice when I moved Oct 21, 2022. My lease was due to expire in December 2022, I told staff & upon speaking with them, I was told It was ok to move early & I’d given the required 60 day notice. I was told the final cost was in the portal, & told verbally by staff. I was emailed a final bill(attached) which I paid in full. There was full disclosure on both sides, I paid what they asked me to pay, as the noted final balance statement. Last contact was Oct24, a survey from P.C.,(attached). In 01/2023, a report of delinquency showed on ****** ****** No call, email, or letter sent indicating they felt there was a problem. I paid rent on time and early each time invoiced, even when wash/dryer was delivered a month late & broke for 6 weeks.They had my contact info. I had fulfilled my final financial obligation, per the invoice. I was verbally told what my final payment was as well as sent an invoice, which I paid. I need them to remove the false account with the credit agencies. They should be required to make contact (they had mine)before sending accounts to debt collectors, including sending a certified letter. My credit history is important to me, I pay my bills. They reported me in error, never contacted me, then refused to remove the false & fraudulent adverse information. The local office called on 11Jan2023, and offered to settle this claimed debt by removing $700 from the total that they submitted to the credit agency if I worked with them on this previously unknown “balance. “ The company office, ********** communities rep, (*****) told me they were unable to remove the damaging data from the credit co., they sold the account too, unless the “balance”was paid. I paid the invoiced amount established in October 2022, as a FINAL payment & left the apartment in move in condition. Pre-lease security deposit not returned, & I was never contacted as to why.