Business ProfileforKwik Dry Carpet Cleaning

On June 17, Kwik Dry Carpet came to our home at our request to clean carpets. I noted we had stains that needed attention. They cleaned most stains well. However, near one stain that was cleaned, a new stain developed that was not there until they cleaned. I spoke to *** at the company. He suggested it may have come from the nearby stain they worked on. I asked him to come back and remove it. He said he would charge me to do that. He suggested I use a bottle of spray I purchased from him for spots, brush and rub it, which I did. However, the stain remained. I contacted *** again and now he says the stain was already under the surface. Also they do not warrant their work because of what we did to cause it or the age of the carpet. We did not do anything to cause the stain. I told him several times that we do not feel like we should pay for a stain we did not cause. Also, the spray we bought from him is in an unlabeled bottle. We dont know the ingredients, name of the spray, and there are no instructions or warnings. Instead of trying to fix the problem he becomes defensive and blames the customer. I have dealt with him before. One time he yelled and screamed at me out of control. I apologized and later he did too, citing stressful life events. I wanted to work with him because we can all have a bad day. But he is not accountable for damage caused by his workers and blames the customer. His final offer was we could pay him to come back but he doubts that will make a difference on the stain. This is unacceptable. I would like my carpet fixed or a refund for the $189.00 I paid for the room cleaning ($130) and spray bottle ($30.00). The price for the floor included three rooms. Only one room is at issue, the family room. I have photos of the stain and text messages from the business that confirm our conversations. I will need to pay for other alternatives to remove the stain if he refuses to do so. Thank you for your time and consideration.