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Find a Location

KC Complete Auto Service has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • KC Complete Auto Service

      200 E 23rd St S Independence, MO 64055-1401

    • KC Complete Auto Service

      6130 Troost Ave Kansas City, MO 64110-3436

    • KC Complete Auto Service

      9581 N McGee St Kansas City, MO 64155

    • KC Complete Auto Service

      3619 Main St Kansas City, MO 64111-1908

    • KC Complete Auto Service

      203 N 291 HWY Liberty, MO 64068

    Business ProfileforKC Complete Auto Service

    Auto Repair
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    Full service automotive repair and service.

    Business Details

    This is a multi-location business.

    Find a Location

    KC Complete Auto Service has 5 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • KC Complete Auto Service

        200 E 23rd St S Independence, MO 64055-1401

      • KC Complete Auto Service

        6130 Troost Ave Kansas City, MO 64110-3436

      • KC Complete Auto Service

        9581 N McGee St Kansas City, MO 64155

      • KC Complete Auto Service

        3619 Main St Kansas City, MO 64111-1908

      • KC Complete Auto Service

        203 N 291 HWY Liberty, MO 64068

      Location of This Business
      200 E 23rd St S, Independence, MO 64055-1401
      BBB File Opened:
      11/19/2014
      Years in Business:
      19
      Business Started:
      12/8/2004
      Business Incorporated:
      12/8/2004
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • KC Automotive Services, LLC
      Business Management
      • Mr. Charles Shane Crees, Owner
      Contact Information

      Principal

      • Mr. Charles Shane Crees, Owner
      Additional Contact Information

      Phone Numbers

      Industry Tip

      BBB Tip: How to prepare your car for winter

      Customer Complaints

      5 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      08/03/2023

      Complaint Type:
      Billing Issues
      Status:
      Answered
      I originally took my car to the North KC location for a simple adjustment and/or rotation to address slight shaking on the highway which they took care of for $30. However, within 2 weeks the issue had returned. When I took the car back, I was handed an estimate for over $2k worth of work including a new set of tires - replacing the set that had less than 20k miles on them. I paid for the tire replacement which I thought was unnecessary because the tires hadn't been used much and there was no need for tire replacement 2 weeks before. The car has less than 60k miles on it and the tires I had were replaced in 2021 - and paid $200 less in Los Angeles! They wouldn't address the previous issue or why none of the $2k worth of repairs weren't discovered at that time. Then I took my car to my regular mechanic who said the car didn't need any additional repairs. KC Complete Auto tries to upsell unnecessary services and scam unsuspecting customers. I'm turning in this complaint because I think what they did is predatory and unethical.
      Read More

      Customer Reviews

      2 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Mari G

      1 star

      06/06/2023

      I needed to renew my license plates, but in order to do so, I had to have a ** Motor Vehicle Inspection. I made an appt for May 10th at ** Complete *********** Liberty (Telle *********** Centers - Liberty) for them to do an inspection, change my oil, & replace my left front turn signal bulb. My son took my car to the appt, as I was teaching. When I arrived at home on 5/10, I saw ************ Motor Vehicle Inspection REJECTION notice. ** Complete *********** Liberty changed my oil & REJECTED my inspection stating that I needed:1 of my Inner Tie *** ***s was removed & replaced with a new Inner Tie *** *** & then a front & rear wheel alignment = $386.33 1 of my turn signal light bulbs was replaced (well, yes, of course, that is why I requested the bulb be replaced when I made the appointment why KC Complete *********** Liberty didnt replace the bulb? Who knows?= $28.62 All of the work was going to cost me TOTAL= $443.96.My vehicle is regularly maintained by a ************* had not had any trouble with driving or steering, nor had I experienced any vibration or shaking nor heard any, rattling, clunking, or knocking. I contacted & made an appointment with another mechanic to replace my turn signal light bulb & inner tie rod end. Estimated cost $211.26 The mechanic quickly & easily changed my bulb, then went to fix my inner tie rod end. After a while, he asked me why I requested that he replace it because it doesnt have anything wrong w/it. I showed him the inspection rejection & explained that I havent had any trouble w/driving or steering, or experienced any vibration or shaking, nor heard any, rattling, clunking, or knocking. I contacted ** Complete *********** Liberty back & they said that I could bring my car back in & they would show me what is wrong with it. At this point & after seeing the other reviews & countless complaints shared w/me on ************* I dont want them to touch my vehicle. It is evident that this business has a shady & criminal practice.

      Local BBB

      BBB of Midwest Plains

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