ComplaintsforDutch Enterprises
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Complaint Details
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Initial Complaint
04/29/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Dutch had installed a gas line for me from my propane tank to inside our kitchen. Everything went well so I got a quote from them to install a generator hookup. While the service manager was there, he said that the gas line was not done properly and they were going to fix it for free while they did the generator hookup. He quoted between $500-$600 for the generator hookup, maybe more but it would be less than the $800 I paid for the gas line. When I got the bill it came in at $2171.08. I called to ask about this and I was told it was because they had to run a separate conduit for the wire. I said ok, but this is 3-4 times the initial estimate. They agreed to take off $524 since they didn't get my OK to go this far over estimate. I still was not happy with this bill and I have asked 3 times for an itemized copy only to be told that they cannot itemize bills breaking down how much I was being charged for each item they installed. Also they used the wrong circuit breakers in my panel. I verified with ********* ********, the maker of my Homeline panel that the only breakers that are OK to be used in it are Homeline breakers. The Siemens breakers they used are bigger than the homeline and the front cover does not fit properly over them. I was told on 4/28/22 that the breakers they used are universal however when I called the manufacturer they told me they should not be used.Business response
05/19/2022
We have discounted the original service call and installed the factory breakers for the customer. The customer indicated he was pleased with this resolution
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Contact Information
4832 Old Cape Rd E
Jackson, MO 63755-3818
Business hours
Today,7:30 AM - 4:30 PM
MMonday | 7:30 AM - 4:30 PM |
---|---|
TTuesday | 7:30 AM - 4:30 PM |
WWednesday | 7:30 AM - 4:30 PM |
ThThursday | 7:30 AM - 4:30 PM |
FFriday | 7:30 AM - 4:30 PM |
SaSaturday | 7:30 AM - 4:30 PM |
SuSunday | 7:30 AM - 4:30 PM |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.