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Business Profile

Bank

Armed Forces Bank N.A.

Headquarters

This business is NOT BBB Accredited.

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Important information

  • Customer Complaint:

    Number of complaints listed above is a company-wide total involving all bank locations over the past 36 months.  Armed Forces Bank has locations in Missouri, Kansas, Colorado, North Dakota, Wyoming, Illinois, Texas, Florida, Virginia, New Jersey, Kentucky, Georgia, Alabama, Nevada, Arizona, Washington, and California. 

    This business profile reflects national complaint activity

Complaints

This profile includes complaints for Armed Forces Bank N.A.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Armed Forces Bank N.A. has 83 locations, listed below.

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    Customer Complaints Summary

    • 30 total complaints in the last 3 years.
    • 9 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/27/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was deployed over seas an someone got into my account, without me knowing, charged over 2500 which made me negative I deposited a check which was over 2700 without even seeing that I was negative in my account because it was never posted on my account that I was . Out of the 2700 I got 237.00 I have showed proof that I was over seas deployed and couldn’t use my account but they still took my money.

      Business Response

      Date: 06/10/2022

      Concerns that you have raised:

      You state that you were deployed overseas during which time someone accessed your account leaving it overdrawn by $2,500. You were unaware of this until you made a deposit which was taken to pay the balance owed.
      You further state that you have provided proof of your deployment to the Bank to show that you would not have been the one making the transactions.
      You are requesting that the unauthorized transactions and the fees assessed be credited back to you.

      Research into the matter reveals the following:

      We have been trying to reach you to discuss the facts underlying your complaint, specifically the facts supporting your claim that the transactions were unauthorized or the result of fraud. The Client Relations department for Armed Forces Bank attempted to contact you by phone unsuccessfully. We then sent you an email asking for information and what could be done to help to which you responded that you have hired an attorney and provided no other information regarding the issues that resulted in your complaint. Because we have been unable to get information from you, we are unable to substantively respond.



      Thank you for allowing me the opportunity to research and further explain your concerns.  All future communications regarding this matter should come from your attorney and be directed to our Associate General Counsel, ****** ****** ** ****************** ***** ********.    

    • Initial Complaint

      Date:05/16/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have attempted to contact ARMED FORCES BANK to get them to correct the address that THEY put in wrong. I have never received a statement from them, not once. I have been sending blind payments to them. I am in need of contact with a VP of this.

      Business Response

      Date: 05/24/2022

      Concerns that you have raised:

      You state that you have attempted to reach Armed Forces Bank to have your address corrected.
      You state that you have not received a statement since your account opening, and you are making “blind” payments to the Bank.

      Research into the matter reveals the following:

      All calls from your telephone number were requested and reviewed. You initially called the Care Center because you did not receive your debit card, and your Online Banking was locked. In that call you specified that you had a new mailing address, provided the address to the agent, the agent repeated the address to you, and you confirmed. The address you provided is currently reflected on the account.
      On the same call your Online Banking was unlocked.
      When your account was opened, you opted in for electronic statements.Your statement can be found in Digital Banking.After you log in, select “Services” from the menu, then “view eDocuments”.You’ll be prompted to select the document type and date range that you are looking for.If you need further assistance with retrieving your statement, our chat agents will be happy to assist.
      To address your concern of sending “blind payments”, the payments or transfers that you have made to your loan have been applied to the payments due.The date of your last payment was March 11, for $100.Your loan is currently past due.Please call us at ************ ******* **** ******* * **** ******* **** *** ********** **** **** ********** ** ***** ** ****** **** **********

    Armed Forces Bank N.A. is NOT a BBB Accredited Business.

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