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ComplaintsforAlphaTech
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Complaint Details
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Initial Complaint
08/16/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I contacted Alpha Tech after LG gave their information to me as a authorized 3rd party repair for their washers. The owner came out on 8/3/21 and while diagnosing the error found another one. He didn't have the parts for it so had to order. Agreed upon a total of $150 for the repair including the $80 service fee. Paid the service fee and set an appointment for 8/4 @ 11:30. Got an email confirmation for the appointment. Company never showed back up, has not responded to any calls to their 3 numbers or texts. Registered a complaint with LG. LG has tried to contact them and gotten no response. The company seems to have dropped off the face of the earth.Initial Complaint
08/13/2021
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Contacted Alpha Tech ******* in March 2021 for a replace panel for an LG TV - his business was suggested by LG themselves. Great guy on the phone, can help me. Will ship the panel in the next few days. 1 month goes by and I call to get an update and I'm told the item is on backorder from LG it should ship in another 2-4 weeks. I wait. From there ***** goes missing in action. No answers at the business phone, he won't answer his mobile. No one responds to their ******** account (how I initially reached him). Now his Facebook business account is down and it's been 5 months since I paid my $870 for a replacement panel that never came. I continue to call his mobile with no response. Looking for a refund.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.