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ComplaintsforChildren's Mercy Hospital
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Complaint Details
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Initial Complaint
02/02/2022
- Complaint Type:
- Billing Issues
- Status:
- BBB unable to locate business
Statement Number: ********* Amount Due: $101.58 Date of Service (8-2021) Encounter # *********-1 Outside Hospital Services I (****** **********) have spoken with Children's Mercy multiple times, including my last phone call with a 'specialist'. Children's Mercy claims to have been requested to perform a service by a third party hospital that we (Myself, the financial guarantor/patient, and the patient) were doing business with. We have never interacted with a Children's Mercy employee in this type of setting (provider to patient), we did not consent to Children's Mercy's services nor agree to have them bill us for any services. Their customer is a third party hospital. When I asked Children's Mercy to provide documentation that we gave any authorization to them performing a service where we would have agreed to pay them they claim they do not have any such documentation on file. They claim to have to bill someone for their services and are only able to bill us. Children's Mercy is fraudulently billing us and refuses to bill the appropriate customer who they had an agreement with.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.