Additional Complaint Information
Helzberg Diamonds has numerous locations throughout the country. Complaint total for last 36 months is a nationwide total. All complaints are processed centrally by BBB of Greater Kansas City and sent to Helzberg's corporate office in Kansas City, Missouri to be addressed.
This business profile reflects national complaint activity
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/08/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
I PURCHASED A RING IN MAY 2021 FOR $8,000 FROM HELZBERG DIAMONDS. THEY TOLD US IT WAS A RARE STONE AND VIRTUALLY ONE OF A KIND. I WORE IT THREE TIMES AND THE RARE GEM FELL OUT. SINCE I ONLY WORE IT THREE TIMES, I RETURNED IT TO THE STORE IN JULY AND ASKED FOR A REFUND. THEY REFUSED SAYING THAT ALL SALES ARE FINAL. THEY DID NOT SAY THIS WHEN WE BOUGHT THE RING BECUASE MOST LIKELY WE WOULD NOT HAVE PURCHASED IT. THEY HAD THE RING FOR 10 WEEKS BEFORE THEY FINALLY GOT IT BACK FROM BEING REPAIRED. I CALLED THE CORPORATE OFFICE, THE STORE MANAGER AND ANYONE WHO WOULD ANSWER MY CALL. THEY REFUSE TO TAKE THE RING BACK OR EVEN GIVE ME A STORE CREDIT.
Business response
10/15/2021
I am writing to you today regarding the concerns shared by Ms. ****** ***.
We are truly sorry for Ms. ***** experience with her ******* collection ring purchased at our design show.
As Ms. *** is a valued customer, we are making an exception to offer an exchange for the item. Ms. *** has agreed to select an item of equal value upon her return from vacation.
I appreciate the time that was taken to share these concerns and hope in the future we can rebuild our relationship, and provide a true Helzberg Diamonds experience.
If there are any further questions, or needs, please do not hesitate to reach out to me directly at **********************. Thank you for your time and attention to this matter.Tell us why here...
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Get a QuoteCustomer Complaints Summary
107 total complaints in the last 3 years.
37 complaints closed in the last 12 months.