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Resources for Businesses

My Home Location

Columbus, OH, USA

My BBB

BBB of Central Ohio
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Business Profile

Loans

King of Kash

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Loans.

Complaints

Customer Complaints Summary

  • 34 total complaints in the last 3 years.
  • 23 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/06/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I applied for, and was approved, for a loan w/ King of Kash on 04/15/2025. They claim that my bank account was funded that same day. I never received the funds and made multiple phone calls to their call center since then. I asked customer service to send emails to their funding department only to be told the following day on follow-up that they haven't received a response from the funding department. After 3 weeks, they still do not have a response. This is customer "no-service" as I have yet to receive funding. I will not pay a penny until I have a resolution on this. Investigating missing funds does not take three weeks.

  • Initial Complaint

    Date:05/06/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I applied for a loan over the weekend and was approved for $250. On May 5, 2025 at 8:06am I received an email that said "Congratulations! Your account has been fully approved and originated! Your funds are on the way to your bank account and you should expect the funds within 24 banking hours." I also spoke with someone in Customer Service on May 5th who told me my $250 loan was funded and would be in my bank by Tuesday, May 6th. I still don't have the funds today, Tuesday, May 6th so I called Customer Service again who told me my loan was denied the afternoon of Monday, May 5th. After they had promised funding in email and over the phone. Both customer service representatives were extremely rude also! Terrible company, they lied and deceived me. They should be shut down!!! Deceptive business practices!

  • Initial Complaint

    Date:04/23/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Approve for loan not received and they say it was funded and I submitted proof it was not over 2 weeks no answer keep getting told email is only contact they have with funding department can’t help me

  • Initial Complaint

    Date:04/21/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was approved for a loan on 04/11/2025, It was supposed to deposit on 04/14. I have not received funds. They keep saying they will send thecrequest to another department. I need to cancel this arrangement asap.

  • Initial Complaint

    Date:04/18/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 13th I applied and was approved for a loan with King of Kash. They advised that it should deposit into my checking account on the following day, February 14th. When it didn’t, I called King of Kash and the representative confirmed they had the correct banking information but suggested I follow up with my financial institution to make sure the issue was not on their end. By this time, my bank (*******) was closed and would not be open until Tuesday, the 18th, due to the holiday on Monday, the 17th. I called my bank on the 18th when the funds were still not deposited and they confirmed that they saw nothing on their end. They directed me back to the loan company. I called King of Kash, and after some back and forth, a representative eventually suggested that the account be closed since the funds were never received. They advised that I would need to send in my bank statements from February 13th to that day to prove that the deposit was never made. On February 24th, I emailed the statements and it was confirmed to be received. I was told it was then sent to a “resolutions team” and my account would be closed. This has not happened. I have been charged for loan payments for funds never received, and have been told the only way to avoid this is to fill out a form refusing to have an automatic draft from occurring; which I have done. I’m still being charged, and need to get refunded. Which ties up my funds. I have called several times and am always told that it’s being reviewed but there is no estimate when the matter would be resolved. Today, April 18th, I spoke with a manager, *******, who suggested I file a BBB complaint or seek legal counsel to resolve. This is ridiculous! This company sends me threatening emails stating that they will take necessary action against me if I don’t make payments, but I’ve never received the funds!

  • Initial Complaint

    Date:03/28/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    1. I applied for a short-term loan with KOK on February 13, 2025. The application was approved the same day. 2. Funds were expected to be deposited to my Statewide bank account within the next 24 hours by the end of the day, by February 14th. 3. After I hadn't received the deposit by February 15th I emailed and called customer service to follow up. Fast forward to February 19-21, I still hadn't received any answers or funding. They stopped replying to emails, so I began calling in again and asked to have the loan cancelled. They informed me they would escalate this to the funding department but in the meantime they asked me to complete a hold payment form so that no funds would be taken from my account. 4. On my next pay date, I realized a debit had been made in the amount of $270.00 which was the amount of bi-weekly payments until the loan had been fulfilled. 5. March 5th I received an update via email that they were waiting to hear back from another department as to what was going on with the account. I have been calling 3 times a day ever since and all they tell me is there is no update and I can't speak to anyone in the funding department as to why the account still hasn't been closed because there isn't a phone number to provide. 3/28/25- The account still has not been closed. I have not received my refunds and today they have taken another payment in the amount of $150.00 from my account after I submitted 3 stop payment forms as recommended.

  • Initial Complaint

    Date:03/22/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I applied for a loan with King of Kash and was told I was approved. The loan was never funded. They are taking $77 every 2 weeks from my checking account. I would like the 2 transactions refunded to me.

  • Initial Complaint

    Date:03/13/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I entered into a loan agreement on 3/5 and was told funds would be received in 24 hours. Funds never came. I went back and forth until 3/10 when I requested to cancel the loan. I had even sent proof that no funds had been received. After numerous phone calls and emails, the loan is still not cancelled. I have also sent an ACH revocation form that receipt has not yet been confirmed.

  • Initial Complaint

    Date:02/27/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I applied for, and was approved for, a loan w/ King of Kash on 02/13/2025. They claim that my bank account was funded that same day. I never received the funds and made multiple phone calls to them that went unresolved. The customer service is by far the worst. They said they would send my "concern" to another department for research and would call me back. I called back a few hours later, and the next day, and the day after that. Each time they said they couldn't give me an ETA, couldn't tell me what this department was, and one rep even said "I can't just pull an ETA out of the air." That is NOT customer service. I also filled out contact forms via their website at LEAST 5 times on various days, asking for an update and as of the date of this complaint I have NOT heard from King of Kash, and have never received funding. The loan documents state I am due for my first payment to them on March 3rd, but I will not pay a penny until I have a resolution on this. Investigating missing funds does not take a week.

    Customer Answer

    Date: 03/11/2025

    King Of Kash called me today, leaving an automated voicemail saying my account was overdue and if not brought current they would proceed with collection. I called them last week reminding them that I still have not received any funds. They alsp sent me a form to complete to stop ACH which I did. And still no resolution to these missing funds.

  • Initial Complaint

    Date:02/12/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I applied and was accepted for a loan on 01/09/2025 and was to be funded within 24 hours. Funds were never received. Once I tried to contact the company was an automated weather that they were closed due to the weather. Contacted the company the following Monday and informed them that funds were never received. Was give. The excuse that it was under investigation and that someone would get back with me. Day after day receiving the same response. I provided bank statements to show that it was never deposited. I requested and filled out the necessary forms to have all automated paymentd to cease until funds are deposited. Waited until the end of the month and finally contacted them to rescind the loan on January 31, 2025. They have attempted to withdraw paymenrs 3 times which all 3 have been reversed. I don’t know who is embezzling funds our what scam/fraud is being committed but do not use this company. It is February 12, 2025 and my account is still not settled/closed. When asked about this with customer service (which some were as helpful as they could be) was told the time it will take to close the account varies.

King of Kash is NOT a BBB Accredited Business.

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