ComplaintsforKing of Kash

• Initial Complaint

  07/07/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Hello, I signed up for a $500 loan on 6/25/2024 and never had the funds deposited in my account. I called and called and they kept telling me that funds would be deposited the next day, but it never happened. So I ended up telling them to just void my contract and cancel the loan since it had been too long and I no longer would like the loan. Again, I’ve been calling customer service and asking them to cancel the loan, but it still shows that it’s active. I don’t want to be charged on 07/11/2024 for something I never received. Please close out my loan.

  Business response

  07/08/2024

  The account has been closed

  Customer response

  07/08/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ****

• Initial Complaint

  04/26/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I was offered a settlement deal at 85% off the total owed which totaled $316.81. I accepted the terms which were $25 down and 48.63x3 & $48.64x3. This was to be paid every 2 weeks starting on 4/26/24. I woke up on 4/19/24 to them attempted to take $192 from my bank account, which my bank declined due to possible fraud (thankfully). I called them and asked them why they were 1. Charging me $192 and 2. Withdrawing money from my account on a date that was not agreed on. The agent stated that she couldn’t see the attempted transaction but assured me that she would take my settlement off automatic payment and allow me to manually call in on each payment date. Fast forward to 4/26/24, I woke up to them successfully withdrawing $192 in addition to them attempting to take the agreed upon amount, $48.63. In which my bank declined due to possible fraud. I called them and explained that they should not have been automatically withdrawing any money per the previous phone call I had with them AND they should not be charging me twice nor for $192. The agent claimed that she was the manager and said she would not give me my money back. she stated that because the $48.63 was declined by my bank that the agreement is no longer valid and they attempted to take what I originally owed. I then asked her to explain why they attempted to take $192 from my account on 4/19/24 if that was her explanation for them taking that amount on $4/26/24. She could not give me a valid reason. I asked her to remove my banking information from their system and cancel the settlement all together because I don’t trust them to withdraw the agreed amounts on the agreed dates. She told me no. I attempted to honor my side of the agreement and they fraudulently took money that was not discussed with no clear explanation. I called my bank and discussed my options with them.

  Business response

  05/10/2024

  This customer made a settlement agreement with our company, but failed to follow the terms of the agreement.  Therefore, the settlement offer was removed.  

• Initial Complaint

  06/09/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  They offered me a settlement deal at 80% off the total owed. I accepted it. Enrolled in the settlement plan, paid the required deposit of $25. When I went to set up the 6 payments per the settlement agreement they changed the parameters of the agreement. Instead of settling for the total owed they are trying to change it to just the outstanding balance. That is not what was offered and not what was accepted! That is a breach of the agreement. Furthermore, I had to call 5 or 6 times and kept getting either disconnected or sent to a voicemail box to leave a message but had to know either the extension or the person's last name. Even worse, because I reactivated my debit card with them to process the required deposit they tried to take a large payment from my bank account. Luckily my bank flagged it as fraudulent. This process has been extremely stressful and frustrating. I want them to honor the settlement agreement they proposed to me and I accepted and paid the deposit for. The full amount discounted and honor the amount I agreed to paid.

  Business response

  07/21/2023

  We are sorry the customer is unhappy.  King of Kash did set up payment arrangements to settle her account; however, she did not keep good on her arrangements and therefore, per the terms of the original settlement offer, the terms of the original settlement were no longer valid.
  
  We believe this complaint is resolved.

  Business response

  07/24/2023

  We are sorry the customer does not agree with our response.  The terms of the settlement offer were made clear and are consistent with all of our customers.  

  Customer response

  07/25/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
  
  Complaint: ********
  
  I am rejecting this response because: the terms were NOT CLEAR. They told me it was  a settlement of the balance. I paid the deposit. TRIED to SET UP the payments for the settlement amount AND THEY SWITCHED IT! They CHANGED the TERMS. I told them to go back and listen to their recorded calls because they switched the terms. 

  They need to honor the settlement that they first offered. If they will put it in writing the terms I would gladly consider it. 

  
  Regards,
  
  ***** *****

• Initial Complaint

  02/16/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  on Wednesday, Feb. 8th I made an attempt to pay my full balance, via the King of Kash website. For whatever reason, the first attempt did not go through. My second attempt appeared to be successful, at which point I received a text message from King of Kash thanking me for submitting payment. I received a second text message at stating the same thing, at which point I was concerned that my debit card would have been charged twice. I called ************, to ensure that 1. my payment was successful and that 2. my debit card would not be charged twice. I was told that only $989 was reflected as being paid and that my balance was now at $0. After terrible customer service, I kept checking my bank account to ensure I was not being charged twice - only to realize that the funds had not yet been deducted from my account. I logged on to the website again, (days later) only to see that my account was still reflecting a $0. balance. On Saturday, Feb. 11th at 10:07 am, I receive another text from King of Kash, thanking me for paying off my loan. I log onto the website again today, to see that my balance is now $1090. I called to submit payment via phone, and requested for my balance to be reduced down to the amount that I tried to pay off on Feb. 8th. I should NOT have to pay an additional $100 in interest fees because of issues that King of Kash is having with their system. I have proof of all of the above, including the KOK agent telling me that as of Feb. 8th I have a balance of $0. Attached please find the text messages I received from KOK. I am asking that the $100 that was accrued since the date that I tried to submit payment be refunded.

  Business response

  03/03/2023

  There was a glitch on the website, and the customer was informed of such.  The balance is correct on the website now.  

• Initial Complaint

  01/30/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am paying off a loan through this company. I had payment arrangements set up with this loan company (King of Kash). They drafted two (2) separate payments from my account on Friday January 20, 2023, however they claim that funds were not available and they refunded the total amount of both (2) payments. I was in contact with them last week to get more information about the refunds because none of the money was refunded to me. On Thursday January 26, 2023 a customer service representative with the company (King of Kash) told me that if I had not received the funds back to my account by Friday January 27, 2023 to call them today (Monday January 30, 2023) to see what the issue is. However, I have attempted to call multiple of their regional storefronts as well as the national Customer Service number to no avail. The funds have not been credited back to my bank account nor is my bank able to see any sort of refund being issued to me for the payments they (King of Kash) drafted from my account Friday January 20, 2023. The total amounts were one (1) payment of $331.26, and one (1) payment of $225.00. I would like to file a formal complaint as well as be informed on what actions I have to take to get the money removed from my remaining balance or be credited the funds back to my account. Thank you for your time and consideration.

  Business response

  03/08/2023

  Two payments were taken out due to being behind on payments. It is stated in the contract that once payments fall behind the payments get "reset". Since the account was behind, the business drafted all funds owed to the business.

• Initial Complaint

  03/15/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On 3-11-2022,King Of Kash whom I have a loan with took $783 out of my bank account without my authorization.I put a ACH and debit card hold on this account temporarily, I filled out a form from them and reinstating my debit card to make my arranged payments for $200 every 3 weeks, I have copies of all correspondence,I don't know why they took out this amount and that date.I called them and they said they could do this even though everything they did was wrong.Do I have any recorse,thank you

  Business response

  03/16/2022

  King of Kash does not debit funds without legal authorization to do so.  

  Customer response

  03/16/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered] 
  
  Complaint: ********
  
  I am rejecting this response because:
  
  Regards,
  
  ***** *********

• Initial Complaint

  03/08/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I filed a Revoke Payment Authorization form on February 20th, 2022. This form was to confirm that King of Kash no longer had authorization to withdraw funds via debit card or ACH withdrawals. I received confirmation via both email and speaking with customer service that this form had been received and payments had been revoked. However, on March 7th, 2022, 2 more payments of $147 were deducted from my bank account totaling $294. When I called to obtain information about why this occurred, they stated the payments didn't show on their end. They then informed me that they would get back with me within 20 minutes. Despite numerous attempts to contact them throughout March 7th and 8th, I have received no word on the cause of this issue.

  Business response

  04/06/2022

  The last transaction on this customer's account was 02/14.

   

  The customer should contact their bank and dispute charges that were not authorized, however, those transactions were not initiated by King of Kash.  

• Initial Complaint

  02/25/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I took out a loan with king of cash in November of 2020. On 2/21/2022 I was helped by an employee to revoke the ach payments they take out with filing paperwork which was submitted four days before my next payment. On that next payment date money was taken out of my account without my permission . This company stole from me and has claimed they cannot find where they took my money.i have submitted screen shots of my bank as proof and they still have not answers for me . Thieves and a predatory company

  Business response

  03/23/2022

  King of Kash does not debit customer accounts without permission.  If the revoke was received, it may take a few days to process, as conveyed on the revoke form.
  
   
  
  We are sorry the customer is unhappy with their King of Kash experience.

  Customer response

  03/23/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered] 
  
  Complaint: ********
  
  I am rejecting this response because: not only did this happen again on the 3rd of March but it toook 10 days to get my money back! I accrued overdraft fees that were more than the amount they took out and those were also not paid back!!! I submitted my revocation with more than enough time for this not to happen and it still occurred again. 
  
  Regards,
  
  ****** ******

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