Reviews

This profile includes reviews for Flexpro Meals's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Flexpro Meals

  5706 Troost Ave Kansas City, MO 64110-2826

  
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  Flexpro Meals

  PO Box 8855 Kansas City, MO 64114-8855

  

Review Details

• Review fromJoshua M

  Date: 07/06/2023

  4 stars

  Joshua M

  Date: 07/06/2023

  I have been using FlexPro for about a month now. I would say that their service is the best I've encountered, though far from perfect. The meals are generally good tasting. I have had a situation where two sealed, supposedly identical meals had a 100g weight difference between them, but were still labeled as to having the same macros, so I'm not terribly confident in their precision. In the long term picture, this isn't a big deal for my body if I'm seeing results - which I am. The shipments arrive like clockwork. I have gotten myself used to their web system and can now change out my menu for the upcoming week with ease. There customer service seems to be their biggest selling point, and while lately I have had trouble getting in touch with them - it took them almost a week to get back to me - I find that once I get someone on a text thread, they make things happen quickly. My most recent interaction with ****** corrected a scheduling mistake I had made on their website and got me my meals a week faster than I would have without her help! Their Message Me function in the website has been absent over the Independence Day weekend and I was beginning to wonder what's going on over there, but maybe it was a holiday vacation thing? All said and done, I am still using this service because their pricing really can't be beat and, like I said, the food and delivery consistency is good! 4 out of 5 stars, overall!
  

  Flexpro Meals

  Date: 07/07/2023

  Hey ******, Thank you for taking the time to share your experience with Flexpromeals. We appreciate your feedback and are glad to hear that overall, you have found our service to be the best you've encountered. We understand your concern regarding the weight difference between two supposedly identical meals. While we strive for precision in every aspect of our service, including the labeling of macros, occasional variations may occur due to factors such as ingredient sourcing and portioning. However, please be assured that we continuously work towards improving our accuracy and consistency. It's great to hear that despite this small issue, you have been able to achieve the desired results with our meals. We take pride in offering delicious and nutritious options to our customers, and we are delighted that they are satisfying your needs. We are pleased to hear that our shipments have been arriving on time like clockwork. We understand the importance of reliability when it comes to our customers' satisfaction, and we will continue to prioritize prompt deliveries. We appreciate your positive feedback regarding our web system. It is our goal to make our platform user-friendly and intuitive for our customers. We are glad that you have become accustomed to it and find it convenient to change your menu as needed. We're very delighted to hear that once you were able to connect with one of our representatives, they were able to assist you quickly. ****** is a valued member of our team, and we're thrilled to know that she was able to correct the scheduling mistake and expedite the delivery of your meals. We will make sure to share your positive feedback with her. In regards to our Message Me function on the website, we apologize if it was unavailable over the Independence Day weekend. Our team was indeed enjoying a well-deserved holiday break, but this should not have impacted our availability. Please be assured that we are looking into this matter and taking steps to ensure uninterrupted access to our customer service channels. Once again, thank you for your valuable feedback. We truly appreciate your business and hope to continue serving you and providing you with a delightful experience in the future. If you have any further questions or concerns, please feel free to reach out to us via Live Chat or SMS at ************.

• Review fromJeannie N

  Date: 07/05/2023

  2 stars

  Jeannie N

  Date: 07/05/2023

  Horrific customer service. No way to contact them via phone. All chats and you NEVER get the answers needed. *** attempted to skip and still received deliveries. Sent an email with no response. Probably a defunct address. The food is good but figuring out their ordering is extremely frustrating. I want to cancel but theres never anyone available to chat with even during their business hours. Cant delete my credit card info either. Just doesnt feel right anymore. Very sad because I have serious health issues and was truly hoping for long term help with meal prep.
  

  Flexpro Meals

  Date: 07/07/2023

  Hi *******, Thank you for reaching out to us and sharing your experience. We apologize for the inconvenience and frustration you have faced with our customer service and ordering process. We want to assure you that we take your feedback seriously and are continuously working to improve our services. We understand the importance of being able to contact us directly, and we apologize if you were unable to reach us via phone. We are currently experiencing technical disruptions which *** have caused delays in our response time through our chat service. However, we are actively working on improving our communication channels to provide quicker and more efficient support to our customers.Regarding the issue with skipping deliveries, we apologize for any mix-up that *** have occurred. We are constantly enhancing our system to ensure ********************. We regret any inconvenience caused and will address this matter with our team to prevent similar issues from happening in the future. We're sorry to hear that you did not receive a response to your email yet. We appreciate your patience and understanding as we work diligently to respond to all customer inquiries in a prompt manner. We understand your desire to cancel and we apologize for any difficulties you encountered in doing so. Our customer service team is available during business hours and your feedback will help us address any availability issues during those times.We take the security of your personal information seriously, and we apologize for any inconvenience you faced in deleting your credit card info as we are using a secured payment processor, our team can assist you as well with this request.We truly understand how important it is to have a reliable and convenient meal prep service, especially for someone with serious health issues. We apologize for falling short of your expectations thus far, but we remain committed to providing you with a seamless and supportive experience moving forward.If you have any further questions or concerns, please don't hesitate to reach out to us at ********************************* We value your feedback and appreciate your understanding.

• Review fromAdebayo k

  Date: 06/29/2023

  1 star

  Adebayo k

  Date: 06/29/2023

  This company has terrible customer service, and has lied to me multiple times when trying to cancel my food subscription. I called on Monday and was told that someone will cancel my subscription in the next ***** hours. I proceed to wait and when *********************************** I call again and finally somebody texts me and decides to not cancel my account plan but proceeds to ask me questions about why Im canceling right before they close. It is now 72 hours after the initial call and they have charged my card again without my permission. If my charge is not reversed in the next 12 hours this company will face h*** with me.
  

  Flexpro Meals

  Date: 07/01/2023

  Hi *******, Thank you for bringing this matter to our attention. We apologize for any inconvenience you may have experienced in your attempts to cancel your Flexpromeals subscription. We understand the frustration you must be feeling after being provided with inaccurate information and encountering delays in the cancellation process. This is certainly not the level of customer service we strive to provide, and we apologize for falling short of your expectations.Our team is currently investigating the details of your account and the interactions you had with our customer service representatives. Please be assured that we take your concerns seriously and are committed to resolving this issue promptly. We would like to assure you that your dissatisfaction is not reflective of our standard practices. We can confirm that your subscription has already been canceled and your last order was also canceled hence you'll receive a refund as per your requests.At Flexpromeals, we value our customers and their feedback. Your experience highlights areas where we can improve and provide a better service. Rest assured that we will take the necessary steps to address the issues you raised and prevent similar situations from happening in the future.If you have any further concerns or questions, please don't hesitate to reach out to us directly at ********************************* We are here to resolve this matter to your satisfaction and restore your trust in our service and meals. Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience caused.

• Review fromSharon E

  Date: 06/27/2023

  1 star

  Sharon E

  Date: 06/27/2023

  Company is a scam. **************** is a joke. Dont purchase. Hard to even talk to someone to even cancel a subscription
  

  Flexpro Meals

  Date: 06/28/2023

  Hi ******, We regret to learn about your recent experience and would like to address your concerns regarding your experience and ProPlan subscription. We can confirm that you specifically opted for our more budget-friendly option, the ProPlan subscription. The terms clearly state "Commit to one month, pay weekly." We strive to maintain transparency in all our transactions, and we sincerely apologize if this arrangement caught you off guard. Moreover, we deeply apologize for the difficulties you encountered while attempting to contact our customer service team. Please know that we recently had technical disruptions that *** have impacted our response times. Were very sorry for the inconvenience caused. We can confirm on our end that you were contacted by our onboarding, service, and ****************** team members via SMS. Nonetheless, we are happy that our team was able to assist you upon receiving your service request, and your subscription will be automatically canceled after your fourth order, as initially agreed upon. We want to assure you that enhancing our communication channels and ensuring prompt assistance to our valuable customers is of great importance to us. We appreciate the opportunity to rectify this situation and regain your confidence. Thank you for bringing this matter to our attention, and please be assured of our commitment to providing the best possible service to you. Should you require any further assistance, please do not hesitate to reach out or respond to your SMS conversations directly with our team. We appreciate your kind understanding.

• Review fromNick C

  Date: 06/26/2023

  1 star

  Nick C

  Date: 06/26/2023

  The business has NO WAY to cancel subscription, trying to do so on their website only leads to a phone number which doesn't even go to a live person but a voicebox, their "live chat" literally doesn't exist on the website. The next billing period is in two days so I need this canceled IMMEDIATELY.
  

  Flexpro Meals

  Date: 06/28/2023

  Hi ****, We are very sorry to hear about your experience. We can confirm that you ordered our cheaper option, the ProPlan subscription. The terms of the ProPlan do clearly state "Commit to one month, pay weekly". We strive to provide transparency with every order, and were truly sorry this came unexpectedly for you. Additionally, we apologize for the difficulty you had in getting in touch with our customer service team. However, we are glad that our team was able to assist you after you sent in your support request and your subscription will be canceled automatically after your fourth order as agreed upon. Please know that we are committed to improving our communication channels and ensuring that our customers are taken care of promptly. We appreciate the opportunity to rectify this situation and make things right with you. Thank you for your feedback and for bringing this matter to our attention. We value your business and please don't hesitate to reach out to our team, we're always happy to help.

• Review fromKevin C

  Date: 06/25/2023

  1 star

  Kevin C

  Date: 06/25/2023

  This company has automatically created an account for me and signed me up for a subscription. I ordered thinking that it was only a one time purchase and never agreed to a subscription. Once i found out, i tried to cancel my subscription and get a refund for the second order they charged me for, to no avail. Its been a whole week that ive been trying to get someone to contact me, *** texted the live chat multiple times and have even sent emails out to the support team and not a single response. Absolutely terrible experience.
  

  Flexpro Meals

  Date: 06/28/2023

  Hi *****, We are sorry to hear about your frustrating experience with our service. We provide customers with healthy and convenient meal options on a consistent basis, and as a subscription-based company, each new order automatically creates a subscription thus our subscription model allows us to do so. We strive to provide transparency with every order, and were truly sorry this came unexpectedly for you. Additionally, we apologize for the difficulty you had in getting in touch with our customer service team. We are committed to improving our communication channels and ensuring that our customers are taken care of promptly. Please know that canceling a subscription is always an option for our customers, and we apologize if you had difficulty doing so. We would appreciate the opportunity to rectify this situation and make things right with you. We can confirm on our end that your subscription has been canceled already. Thanks a lot for your feedback and for bringing this matter to our attention. We value your business and please dont hesitate to contact us directly if you have any questions.

• Review fromSteven A

  Date: 06/22/2023

  1 star

  Steven A

  Date: 06/22/2023

  I have been completely ignored in my attempts to cancel my subscription. I want my subscription cancelled
  

  Flexpro Meals

  Date: 06/26/2023

  ******, Thank you for your message and we are sorry to hear about your experience with us. We apologize for any delay or inconvenience you have experienced in attempting to cancel your subscription.We would like to assure you that we take your concerns seriously and we are actively looking into this matter to ensure that our customers have a smooth experience with us. We can confirm that your subscription has been canceled on June 22, 2023. Our customer service team is available to help you with any questions or concerns you may have.Thank you for bringing this to our attention, and we hope that we can continue to serve you in the future.

• Review fromSherron R

  Date: 06/14/2023

  1 star

  Sherron R

  Date: 06/14/2023

  Absolutely terrible!! If you like gambling this may be the company for you because you will definitely be giving your money away. Flexpro will automatically sign you up for a subscription that is nearly impossible to cancel, and in the case you are successful charge you even if you have not received any meals.
  

  Flexpro Meals

  Date: 06/19/2023

  Hi *******, We are sorry to hear about your experience. We provide customers with healthy and convenient meal options on a consistent basis, and our subscription model allows us to do so. I did look into your subscription and I do see you selected our cheaper option the ProPlan! The terms of the pro plan do clearly state "Commit to one month, pay weekly". We strive to provide transparency with every order, and were truly sorry this came unexpectedly for you. Additionally, we apologize for the difficulty you had in getting in touch with our customer service team. We are committed to improving our communication channels and ensuring that our customers are taken care of promptly. Please know that canceling a subscription is always an option for our customers, and we apologize if you had difficulty doing so. Upon reviewing your account, we can confirm that your subscription has been canceled on June 2, 2023, after your last order was placed. We understand that you reached out during our CRM migration which impacted our response times. Were very sorry for the inconvenience caused. We would love the opportunity to make things right with you so we can further assist you and address your request. Thank you again for your feedback and for bringing this matter to our attention. We value your business and please know that were here to help.

• Review fromAaron W

  Date: 06/08/2023

  1 star

  Aaron W

  Date: 06/08/2023

  So first I received my meals and the packaging was terrible. They were all thawed out. They were all flipped upside down as if someone didnt package them correctly, but the tape was on the top of the box which I opened and they were all upside down so I did open it correctly. Plus there a couple of them were open. Also the the installation was terrible. There was basically none. Ive received meal preps from other companies and Ive had very insulated boxes so I dont know why this one only had one piece of insulation not even covering the whole inside of the box. on another note, I just have a question, why is there frozen packs inside the bottom of the food trays? Is that supposed to be there? just a terrible first experience dont even waste your money
  

  Flexpro Meals

  Date: 06/19/2023

  *****, Thank you for taking the time to provide us with your feedback. We are extremely sorry to hear that you experienced issues with the packaging of your meals. Our frozen packs are included and placed strategically in all packages to maintain the cool temperature for all our flash-frozen meals upon shipment. We take this matter seriously and have taken measures to ensure that such problems do not occur in the future. We understand how important it is to receive your meals in good condition, so we are disappointed to hear that the insulation was inadequate and that a couple of your meals were open. We apologize for any inconvenience caused and assure you that we are committed to providing high-quality meal prep services. We would like to offer our sincerest apologies and make things right for you. Please know that this is not the experience wed like our customers to have and we are available to address any additional concerns you may have. We can confirm that as per your request, your subscription has been canceled last June 11, 2023, and our team had fully refunded your order. Thanks a lot for giving Flexpromeals a try. Your business is important to us and we hope to have the opportunity to serve you again if given another chance. We appreciate your kind understanding.

• Review fromAshley W

  Date: 05/31/2023

  1 star

  Ashley W

  Date: 05/31/2023

  WOULD NOT RECCOMEND TO ANYONE!!!! Would give 0 if I could... I have placed an order with this company to send a meal to another employee who was injured. I chose this company because I was assured next day delivery. Not only was the package not delivered next day, but it was about a week late. When it did FINALLY arrive it was inedible so another box was sent. Beyond my knowledge, I did not request another box, but they were trying to right the wrong. That following Monday I texted the company (there is NO means of calling and talking to someone and even trying to get someone to respond is nearly impossible) I was assured that my card would be removed and not charged again. THE NEXT DAY, I receive an email stating my order is in process...I reached out AGAIN and they said they'd cancel my account. Now it's 05/31/2023 and I receive ANOTHER email saying here's your tracking number for your order.. RIGHT NOW I'm on chat on their website with someone name ***** who has closed our conversations 2 separate times! All I want is a refund for the order that I did not place after I was assured my card would not be charged again. Every single communication is like pulling teeth with this company.**Update** Stated they would start my refund at 9am and I would get a confirmation email...it's 4:45PM and still NOTHING...
  

  Flexpro Meals

  Date: 06/19/2023

  Hi ******, Thank you for bringing this to our attention. Please accept our apologies for any inconvenience and frustrations you experienced. We deeply regret that this happened to you and we would like to clarify that your request came during a transitional period while we were implementing a new CRM system. This *** have affected your experience, and we understand how frustrating that can be when you needed the meals for your colleague the most. We truly appreciate your patience and understanding throughout this process and welcome your feedback. We can confirm on our end that your subscription has been canceled and you should have received your refund as of June 2nd. Our customer care representative reached out to you as well however we havent heard back. Please know that we are committed to improving our communication processes and addressing any challenges that *** arise in the future so that we can provide a better experience for our customers. Thank you for giving Flexpromeals a try, and we wish you all the best in your future endeavors.