Business ProfileforH & R Block Inc., U.S. Headquarters

We had our taxes prepared by **** ******, in the Piedmont office, on April 10, 2024. In addition to preparing our 2023 taxes, **** was going to file an amendment for our 2022 taxes. We brought my files from 2022; **** asked if she could hold on to them to look into the discrepancy found by the IRS. We never heard from her again.. I had to contact the office and make an appointment with someone else to complete the amended return. When I asked about getting our 2022 files back, I was told they could not contact **** "post season". I've made several calls to the office to see if someone can locate my files, to no avail. I have also made 3 visits to the office physically to try to get a supervisor to assist, to no avail. I have emailed and left voice messages for ******* ******** and ******** ******** I still have not received any response. It seems to me that **** should be able to be contacted to find out what she did with our personal files that contain all our sensitive information: SSN's, Banking information, IRA information, etc. This is a very serious matter and we need someone to address this as soon as possible. We would like our 2022 tax files returned to us and to feel confident they aren't somewhere for public access.