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Find a Location

Arrow Truck Sales Inc. has 14 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforArrow Truck Sales Inc.

    Truck Dealers
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 9 Customer Reviews

    Customer Complaints

    26 complaints closed in last 3 years

    8 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    Arrow Truck Sales sells pre-owned medium and heavy duty trucks and semis nationally through 17 dealerships throughout the United States and 1 dealership in Canada.

    Business Details

    This is a multi-location business.

    Find a Location

    Arrow Truck Sales Inc. has 14 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      3200 Manchester Trafficway, Kansas City, MO 64129-1336
      BBB File Opened:
      2/1/1984
      Years in Business:
      74
      Business Started:
      3/1/1950
      Business Started Locally:
      3/1/1950
      Business Incorporated:
      1/8/1952
      Type of Entity:
      Corporation
      Hours of Operation

      Primary

      M:
      8:00 PM - 5:00 PM
      T:
      8:00 AM - 5:00 PM
      W:
      8:00 AM - 5:00 PM
      Th:
      8:00 AM - 5:00 PM
      F:
      8:00 AM - 5:00 PM
      Sa:
      9:00 AM - 12:00 PM
      Su:
      Closed
      Business Management
      • Brock Gavin, President
      • Ian Schaedel, Controller
      Contact Information

      Customer Contact

      • Ian Schaedel, Controller
      Additional Contact Information

      Fax Numbers

      • (816) 923-4005
        Primary Fax

      Phone Numbers

      Customer Complaints

      26 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      06/24/2023

      Complaint Type:
      Sales and Advertising Issues
      Status:
      Answered
      Purchased a semi truck from Arrow Truck Sales on 23 June 2023. The same day my driver is driving the truck, the check engine light came on. I texted the sale representative I was dealing with and told that what was going on, he stated just take it to a mechanic shop to see what the issue is and that I have insurance it should be covered. I told him it’s bad business and this man started getting an attitude. I told him brother, the truck just passed a dot inspection and yawl just did maintenance on it, as stated on their sale message. Why is the code coming on, this man calls me and started going off on me on the phone. I hung up my phone and this man texted me that he is with his family and to call the shop. Texted back like brother you are dealing with 3 Afghanistan veterans, do you think I give any pity for no good dealers trying to make a fast buck on someone else head. I told him we will be returning the truck and I wanted to speak to his manager. This business is one of the worst businesses I have ever dealt with, for them to do this type of criminal shit to people is not right at all. Deleting service codes I 100% sure is illegal and for them to be passing DOT inspection with messed up trucks is 100% illegal. Both them and whoever inspected that truck should be held accountable.
      Read More

      Customer Reviews

      9 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Eric B

      1 star

      08/10/2024

      I bought my truck from Arrow Truck Sales 6 weeks ago in NJ. I picked up the truck and was told it would be detailed, but it wasn't touched. Later that day, the truck broke down 4 hours later on the NYS Thruway. Incidentally the roadside service package you sell will not tow a truck on the thruway, and I had to pay $1100 out of pocket to be towed to the Peterbilt dealership in Albany, where it sat for 5 days before it was repaired. I did call the Arrow office to let them know what happened and the repair bill was paid. They said they would send me $500 towards the tow bill which I have yet to receive. So why did the truck break down? Because the primary fuse box was so badly corroded from the windshield leaking and the windshield was never repaired, it cost me $300 to stop the leaky windshield over the last 6 weeks. On the 8th of July, I left for Illinois and made it 40 miles before the rear brake air system failed and once again left me stranded on the side of the road. When I called Arrow to have this taken care of, they only paid $500 out of $750 not to mention the week of revenue lost. One week later, On my recent trip to Illinois to pick up my trailer, the radiator ruptured, leading to significant expenses. Despite getting the radiator repaired under warranty at the Peterbilt dealership, I incurred additional costs and lost three days of revenue. I am also facing persistent dashboard light issues due to unresolved problems from the time of purchase.I'm currently facing financial difficulties due to various expenses such as deductibles, repairs, and non-covered items, as well as the loss of revenue from the 10 days my truck was out of service for repairs. I have scheduled an appointment with a law firm to explore my options for seeking a refund for the defective truck, returning the vehicle, and potentially filing for bankruptcy for my business. I'm absolutely devastated that after 15 years of saving up to buy a truck, this is the outcome.

      Arrow Truck Sales Inc. Response

      08/12/2024

      We are sorry to hear of your truck issues. If you would be so kind as to send us a vin# so that we can review your terms of your purchase that would be very beneficial. We do our best to stand behind the trucks we sell. Some of our trucks come with a 90-Day limited warranty depending on the mileage and year. After we receive more specifics on your transaction we will do and investigation and report back to you. Thank you.

      Local BBB

      BBB of Midwest Plains

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