Customer ReviewsforArrow Truck Sales Inc.

I bought my truck from Arrow Truck Sales 6 weeks ago in NJ. I picked up the truck and was told it would be detailed, but it wasn't touched. Later that day, the truck broke down 4 hours later on the NYS Thruway. Incidentally the roadside service package you sell will not tow a truck on the thruway, and I had to pay $1100 out of pocket to be towed to the Peterbilt dealership in Albany, where it sat for 5 days before it was repaired. I did call the Arrow office to let them know what happened and the repair bill was paid. They said they would send me $500 towards the tow bill which I have yet to receive. So why did the truck break down? Because the primary fuse box was so badly corroded from the windshield leaking and the windshield was never repaired, it cost me $300 to stop the leaky windshield over the last 6 weeks. On the 8th of July, I left for Illinois and made it 40 miles before the rear brake air system failed and once again left me stranded on the side of the road. When I called Arrow to have this taken care of, they only paid $500 out of $750 not to mention the week of revenue lost. One week later, On my recent trip to Illinois to pick up my trailer, the radiator ruptured, leading to significant expenses. Despite getting the radiator repaired under warranty at the Peterbilt dealership, I incurred additional costs and lost three days of revenue. I am also facing persistent dashboard light issues due to unresolved problems from the time of purchase.I'm currently facing financial difficulties due to various expenses such as deductibles, repairs, and non-covered items, as well as the loss of revenue from the 10 days my truck was out of service for repairs. I have scheduled an appointment with a law firm to explore my options for seeking a refund for the defective truck, returning the vehicle, and potentially filing for bankruptcy for my business. I'm absolutely devastated that after 15 years of saving up to buy a truck, this is the outcome.

We are sorry to hear of your truck issues. If you would be so kind as to send us a vin# so that we can review your terms of your purchase that would be very beneficial. We do our best to stand behind the trucks we sell. Some of our trucks come with a 90-Day limited warranty depending on the mileage and year. After we receive more specifics on your transaction we will do and investigation and report back to you. Thank you.

i bought truck from arrow truck sale cause my best friend recommended but i guess i should have known better after i took possession of truck i find out that they do not do good dot my front steer brakes and drums were lower then minimum dot specification so they changed my front drum not my brakes pad and i am still having problem now while i was driving my driver seat frame came off due to frame broke off from two places i was lucky that seat belt hold me tight otherwise it will be big accident and lots people get hurt i could have died when i am calling them they ignored my phone calls and shook there hand off so i am telling everyone not buy any off there truck they are not road worthy please read all the google reviews and bbb reviews before u make move and check there truck closely

We are sorry to hear of your dissatisfaction. We do our best to meet DOT standards. Arrow has a 90-Day warranty on select components. Our warranty line is fully staffed 8-5pm Monday through Friday. If you would like to submit a warranty claim you may either call us at 888-203-3394 or send us your repair invoice to [email protected]. Please include current mileage and last six digits of the Vin#. Sorry for your troubles.

The truck was delivered to me with many faults. After the road test with the truck, they told me that they took the truck to service for 1 week, but they did nothing. They told me that they would cover all the defects when I came back to NJ. When I took the truck to them, they asked why I came after 1.5 months and did not cover anything. I was told that the vehicle was expertized, but it was determined by me that the truck was previously damaged from the front side and repaired. I cannot recommend it to anyone, don't throw your money away.

We are sorry to hear of you dissatisfaction. After reading your review we cannot make any determinations of what your are dissatisfied with. Can you be more descriptive including a vin# and specific areas of concern. Most of our trucks have an Arrow 90-Day limited warranty. If you feel you have a warrantable concern please submit your claims to [email protected] or call Scott or Tim at 816-923-5000. We will do our best to accommodate your concerns. Thank You

I bought my truck Jan 26th 2024 from Kansas City location although it ended being delivered from the Cincinnati location to my location in OKC. A nice looking 2017 Volvo VNL. Anyhow Upon delivery fault lights were on and they raised hell about fixing it. The manager in OKC just reset it and when I attempted to visit my corporate office in Alabama to put the truck on fleet with my job… on my second day of driving the truck… the light popped back on . I decided to stop by Volvo shop in Montgomery Alabama before registering it in my name. They checked the truck throughly and found that the wheel was about to come off of the truck. They were amazed that I made it there alive. Also there is also thousands of dollars worth of other problems.One of the mechanics there put the truck out of commission and sent me away. I had to fly home on my own expense. My salesperson worked with me throughout the process but however he is now on vacation. He was gonna see the process all the way through but it was not fixed in time so he left the information with the front desk lady who really do not know much about my issue. It’s now March 20th and Volvo shop say the truck is fixed and ready to go. NTP-warranty approved their portion of the bill in which I really appreciate…but Arrow is acting like they don’t know what to do with the other part of the bill although they told Volvo to fix the truck and they would pay for it. So now i’m at a stand still. Haven’t worked in a month. Truck payment is coming due. Down payment is in Arrows account and they have now started to ignore my phone calls and talk crazy to me. My salesman Jason is on vacation ( he is very kind and helpful and i wish he could help me right now) I’ve been patient enough Volvo states that the DOT inspection was falsified and could’ve very well costed me my life. Power steering could have caused a fire. This is ridiculous I want a refund for everything Work missed, plane ticket, motel, Diesel fillup and all

This issue has been resolved to the customer's satisfaction.  Thank You. 

Sell trucks un safety with too many problems and they dont wanna help you . *** inspection not pass

Hello ********, sorry to hear you are not satisfied with your purchase. If you could be more specific with your issues and give us the favor to assist in resolving your problem we would like to help. Please direct your call to our warranty department at ************ and we will do our best to assist you. Thank you.