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Business Profile

Variety Store

Trendibly

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Variety Store.

Complaints

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Complaint Details

Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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Complaint Type

  • Initial Complaint

    07/26/2024

    Complaint Type:
    Billing Issues
    Status:
    Answered
    My account has been charged 29.97 every month for the last 2 years. They claim my son purchased an item in May of 2022 and signed up for the VIP program. I asked for proof of purchase and or enrollment and they will not send either.

    Business response

    07/31/2024

    Hi,

    Thank you for your email.

    Could you kindly provide us with the customer's complete name and email address? The information provided, including the sender's full name and email address, doesn't lead in any results or information that would justify an account in our system. He/she is also sending this dispute on behalf of his/her son.

    Please provide the order ID, full name, and email address of the primary customer, as well as, if possible, a proof of charge receipt.



    Thank you, and I hope you have a wonderful day.

    Customer response

    08/19/2024


    Complaint: ********

    I am rejecting this response because: Only 8 payments were refunded out of the 24 that were taken from my account. The receipt said ZERO recurring payments would take place. 

    Sincerely,

    ******* ******

    Business response

    08/20/2024

    Hi,

     

    Thank you for your timely response on this matter.

    Upon reviewing your account, we have already refunded the necessary charges to you under the full name of ******* *******

    Kindly verify whether you have subscribed to another merchant.

    Thank you!

  • Initial Complaint

    07/10/2024

    Complaint Type:
    Billing Issues
    Status:
    Answered
    I have charges from this place starting back from 11/2021 that I am not sure what it’s for and I have no record of signing up for any membership.

    Business response

    07/11/2024

    Hi,

    It appears that the customer's order included a ******** Membership. The membership grants him/her access to products that are not available to those who are not members. An email was sent to their addresses with instructions on how to access the products.


    No need for concern; we have terminated the membership, issued a refund to the customer, and will no longer be charged or billed on a monthly basis. This refund will be processed back to the nominated card within 3-5 business days, subject to the banking provider's policies.

     

    Thank you!

  • Initial Complaint

    06/05/2024

    Complaint Type:
    Billing Issues
    Status:
    Answered
    I see charges from trendibly going back about 10 plus months and I have no clue as to what these charges are when I attempt to call I get no response or call back and can’t speak with anyone

    Business response

    06/06/2024

    Thanks for reaching out. Happy to help!

    The customer's order appears to have included a platinum membership. Customers with memberships have access to exclusive products that are not available to the general public. They received instructions on how to access those products via email.

    No worries, we just stopped the membership, refunded the customer, and she will no longer be billed or charged on a monthly basis.

    Thank you!

  • Initial Complaint

    03/25/2024

    Complaint Type:
    Billing Issues
    Status:
    Resolved
    While looking over my credit card bill, I noticed there is a pending charge that is a 'reoccurring amount' of $29.99 and 29.98. I look over other statements and found that it has been going on for about 8 months. So, I have been making this payment for nothing that I have purchased or any service that I'm using. Amounting to over $200.00 to date taken from my account for nothing in return. I've tried tracking down where the transaction ordinated from with no such luck. As I'm reading through the comments, of what seem to be happening to many.

    Business response

    03/29/2024

    Thanks for reaching out. Happy to help!

    It looks like a ******** ********** was included in her order. The membership gives her access to exclusive products that are not available to the public. Details were sent to her email on how to access those products.

    No worries; we just went ahead and stopped the membership and refunded the customer, and she will not be billed or charged every month. Please just allow 3-5 business days for this refund to process back to her card (depending on your banking provider), or she can contact the bank to see when the refund will be back at her available balance.

    Thank you!

    Customer response

    04/04/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ******

  • Initial Complaint

    03/20/2024

    Complaint Type:
    Billing Issues
    Status:
    Answered
    Recurring Charges when I didn't sign up for subscription

    Business response

    03/21/2024

    Thanks for reaching out. Happy to help!

    It looks like a Platinum Membership was included in your order as well. The membership gives you access to exclusive products not available to the public. Details were sent to your email on how to access those products.

    No worries; we just went ahead and stopped the membership, refunded you, and you will not be billed or charged every month. Please just allow 3-5 business days for this refund to process back to your card (depending on your banking provider), or you can contact the bank to see when the refund will be back at your available balance.

    Thank you!

    Customer response

    03/25/2024

     
    Complaint: ********

    I am rejecting this response because:
    I want to determine if Trendibly is affiliated with **********. I have had the same recurring charge for $29.97 from both companies. I believe this is a deceptive tactic to continue to dupe consumers on recurring charges using a different name.

     


    Sincerely,

    ***** ****

    Business response

    04/06/2024

    Thanks for reaching out. Happy to help!

    It looks like a Platinum Membership was included in your order as well. The membership gives you access to exclusive products not available to the public. Details were sent to your email on how to access those products.

    No worries; we just went ahead and stopped the membership, refunded you, and you will not be billed or charged every month. Please just allow 3-5 business days for this refund to process back to your card (depending on your banking provider), or you can contact the bank to see when the refund will be back at your available balance.

    Thank you!

  • Initial Complaint

    01/12/2024

    Complaint Type:
    Billing Issues
    Status:
    Resolved
    I was charged 18.94 in November 2022 for something i bought. Since then I have received a reoccurring charge every month of 29.97 totalling 449.55. I never signed up for a subscription and have not been able to find answers on how to stop these charges! I would like a refund and to stop being charged this payment for a subscription that I never agreed to! Thank you for your help.

    Business response

    01/25/2024

    Hi,

    Thanks for reaching out.

    It looks like a Platinum Membership was included in your order as well. The membership gives you access to exclusive products not available to the public. Details were sent to your email on how to access those products.

    No worries, we just went ahead and stopped the membership, refunded you, and you will not be billed or charged every month. Please just allow 3-5 business days for this refund to process back to your card (depending on your banking provider), or you can contact the bank to see when the refund will be back at your available balance.

    Thank you!

    Customer response

    02/01/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,
    ***** *******

  • Initial Complaint

    01/03/2024

    Complaint Type:
    Billing Issues
    Status:
    Unanswered
    After the holidays, I have had limited spending from my debit account. I noticed there is a pending charge that is a 'reoccurring amount' of $29.99 pending for January 4th at 12am. After doing some digging through my account, I have had this reoccurring amount taken from my account since July of 2023. That is 7 transactions for nothing that I have purchased. Amounting to $209.93 just taken from my account for nothing in return or benefit. I have not had any affiliation with the BBB and only know what the transaction is since I plugged the numbers from the transaction into Google. I am finding that I am not the only victim of this happening. I would like to be refunded for what was taken from me.

  • Initial Complaint

    12/21/2023

    Complaint Type:
    Billing Issues
    Status:
    Unanswered
    Ever since 2022, as listed in the pictures I attached, this sketchy company Trendibly has been charging monthly on my credit card switching up their name every now and then. I do not recall of ever purchasing from them maybe faintly seeing a charge from them one time after purchasing under a first time use on a website I haven’t used before. I have contacted my bank about each of these charges and haven’t received a dispute for any of them. I can’t afford to pay for a monthly subscription that I have researched many people are also being charged with. I also have reached out to this company and have not received any type of response or communication from them. Assuming I did purchase from their website or one of their products, it would be listed in the first initial payment that was around $11 or so. While every other payment is $29.97. Please help me dispute this.

  • Initial Complaint

    12/18/2023

    Complaint Type:
    Billing Issues
    Status:
    Unanswered
    I purchased an item from this company through a ****** ad in January 2023, and since then have been charge $29.97 a month for a membership plan I don't remember signing up for. Twelve charges so far. I am pursuing a refund for all twelve payments.

  • Initial Complaint

    09/21/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I was charged for nothing

Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

BBB Rating & Accreditation

F

This business is not BBB Accredited

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Contact Information

1729 E 128th St

Kansas City, MO 64145

Visit Website
(877) 637-5852

Customer Complaints Summary

283 total complaints in the last 3 years.

7 complaints closed in the last 12 months.

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