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Business Profile

Variety Store

Trendibly

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Variety Store.

Complaints

Customer Complaints Summary

  • 283 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/21/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I order a item from trendibly about a month ago I already pay for this item full I got my item already now I’m seeing them charging me a recurring bill of $16.99 that I never sign off for I want my money back and for them to stop charging me monthly for no reason this company is a scam!

    Business Response

    Date: 05/22/2022

     

     

    Hello,

     

    It looks like a Platinum Membership was included in your order as well. The membership gets you access to exclusive products not available to the public. Details were sent to your email on how to access those products.

    No worries, we just went ahead and stopped the membership, refunded you, and you will not be billed or charged every month.

    Customer Answer

    Date: 05/23/2022

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,
    **** *****

  • Initial Complaint

    Date:05/17/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hula hoop weight loss ordered march, 2022. Was told delayed shipping. Item wasn’t delivered until 4/22. Item wasn’t as described or not as seen on video. Cheaply made and was shipped in a bag. Missing part. Customer service no help for over a month. I sent pictures, emails, texts , and messages (over 90). WS finally told item would be shipped may 12. Followed up for tracking. CompNy will not respond to ship date or provide tracking info. Refused to issue credit. This company scammed me out of $40.

    Business Response

    Date: 05/18/2022

     

     

    The customer has been refunded already. Thanks!

  • Initial Complaint

    Date:05/14/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On may 12, 2022 I noticed two charges on my back account one for a company in Florida 56.84 and the next charge for 14.99 from trendibly. I also got a call from my back saying fraudulent charges had occurred and requesting I verify if I made that charge or not. I answered all the questions and my card had not been lost nor stolen it was in my possession and I told him the last physical charge I made was at a convenience store and the date that I made the charge. They notified me that trendibly made a charge for 1499 and then the next charge was through a company out of Florida for 56.48. Obviously I did not make these charges due to the fact that I was at work. And now I cannot get a hold of trendibly to cancel the subscription to make sure they no longer take 1499 or any other charges out of my account so therefore I had to cancel my card and request a new one and do a fraudulent charge request through my bank I called trendibly and left a message on the recorder and no one has returned my phone call can you please help?

    Business Response

    Date: 05/14/2022

     

     

    Hello,

     

    Thanks for reaching out. Happy to help!

    We just went ahead and stopped the membership, refunded you, and you will not be billed or charged every month.

    Thank you!

  • Initial Complaint

    Date:05/14/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a piece of clothing from this company in December 2022, however, for unknown and unauthorized reasons, they have been charging me a "recurring monthly fee" of $14.99 since January 2022. I am only realizing the monthly fee being deducted from my checking account today. I called my bank to file a dispute claim as this was never authorized. I visited the website of the company and it does not exist. I called and it goes straight to a recording to "leave a message." This company is a scam and has illegal practices. The customer should have to CLICK A BUTTON or SIGN A DOCUMENT allowing recurring deductions to be made. Shame on Trendibly!!!! This is not how to keep customers and I want a full refund of my $74.95 that they stole from my checking account!

    Business Response

    Date: 05/14/2022

     

     

    Hello,

     

    It looks like a Platinum Membership was included in your order as well. The membership gets you access to exclusive products not available to the public. Details were sent to your email on how to access those products.

    No worries, we just went ahead and stopped the membership, refunded you, and you will not be billed or charged every month.

     

    Thank you!

  • Initial Complaint

    Date:04/25/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello. I purchased an item from the company Trendibly on 12/26/21. The item was paid in FULL at the time of purchase. I have NEVER ordered anything else from this company, nor have I made an account with them, or subscribed to anything. I have been charged (4) separate times from them, each in an amount of $14.99. This company is a SCAM, and I would like my money returned to me. This company has taken $59.96 from me! I have attached the original purchase amount, receipt for the item, and the four additional times they have charged me for NO REASON!

    Business Response

    Date: 04/26/2022

     

     

    Hi *****,

     

    Thanks for reaching out. Happy to help!

    It looks like a Platinum Membership was included in your HulaFit™ Weighted Smart Hoop order as well. The membership gets you to access to exclusive products not available to the public. Details were sent to your email on how to access those products.

    No worries, we just went ahead and stopped the membership, refunded you, and you will not be billed or charged every month. 

    Thank you!

    -Trendibly Team

    Customer Answer

    Date: 04/26/2022

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,
    ***** ******

Trendibly is NOT a BBB Accredited Business.

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