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Business Profile

Dog Boarding

Pete and Mac's Pet Resorts

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dog Boarding.

Complaints

This profile includes complaints for Pete and Mac's Pet Resorts's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Pete and Mac's Pet Resorts has 3 locations, listed below.

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    • Pete and Mac's Pet Resorts

      600 NE Pavestone Dr Lees Summit, MO 64064-2331

    • Pete and Mac's Pet Resorts

      1255 W Baseline Rd Ste D112 Mesa, AZ 85202-5820

    • Pete and Mac's Pet Resorts

      5860 NW Prairie View Rd Kansas City, MO 64151-2764

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:01/25/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      12/25/2022 boarded my dog at Pete and Mac's 600 pavestone Lee's Summit Missouri. I picked the dog up 12/26/2022 and was presented with a part of my dog's tooth in a zip lock bag. I was told it should be ok. I contacted my vet and was informed the tooth would have to be extracted estimated cost $475. I contacted the business 01/16/2023 and talked to ***** (the manager) and requested some sort of compensation. The owner was out of town but would be notified upon return. I have not been contacted and no manager was available today 01/25/2023. I would be satisfied with a boarding credit.

      Business Response

      Date: 01/25/2023

      Had a discussion with the client today (1/25/23) and apologized for the lack of timely follow up. Reached a resolution to reimburse the veterinary bill by way of a store credit to be used for future services.  If at any time the client would prefer a check for reimbursement we will accommodate.

    Pete and Mac's Pet Resorts is NOT a BBB Accredited Business.

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