Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/14/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased my 2017 Volvo s60 in October of 2024, car was advertised as having remote start, among the features. The vehicle is also had lane keep assist and automated cruise, which is buggy and the lane keep will jerk my car even if I’m in the center of the lane, these issues were fixed with updates from *****, but I can’t update my car because the modem was not updated to the 4g which is also why the remote start will not work. My car also has a very noticeable vibration while driving highway speeds and the wheel pops when turning, due to a bad upper strut mount. The day after I purchased the vehicle I had to get the aux battery replaced due to the auto start stop feature not working as well as the power ports on the Interior of the vehicle. None of these issues were known but dealership, as well as they weren’t disclosed to either buyer. I was told that Honda wasn’t able to repair the issue with the modem due to licensing for software issues.

  

  Business Response

  Date: 04/15/2025

  *** ****** *********** has spoken to the customer and is providing a 800.00 to allow the customer to have the software downloaded at a ***** dealership.

  Customer Answer

  Date: 04/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:01/09/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new vehicle ('25 Honda CR-V) from Lee's Summit Honda with my wife, **** in November of 2024. At the time of purchase, LS Honda refused to quote/accept my wife's Kia as a trade-in, stating that we "should just go to our local CarMax and sell it there". I asked the salesman ******* during the negotiation how that would work w.r.t. taxes, and was told as long as we sold the Kia within 30 days that the state of MO would honor the credit. During financing, I again asked the finance manager ******* if this would be an issue; he confirmed it would not be. During the vehicle financing, my wife and I specifically asked ***** to put both our names on the title. We were told (amid many expletives) absolutely not, that we would have to do that at the DMV. Additionally, since I had been the one looking at vehicles online and had the "lead" in the system, that they would only title the vehicle under me at the dealership. Fast-forward to titling at the DMV, and it turns out that this information was incorrect and a complete lie from *****. Since the Kia was under my wife's name, the state of Missouri will not honor the sales credit due to the Honda being under my name, and the Kia being under her name. The only way to resolve this is to add her to the title with lienholder approval (MO Form 4809), which American Honda Finance will not do unless she is also on the loan, which has to be initiated by the dealership. We went back to the dealership, and talked to the GM (Shayne) and were told 1) that ***** was "let go due to issues like this", that 2) it's not their problem to deal with, and that 3) the only resolution they can offer is to re-finance the vehicle as a "used car" with both my wife and I on the loan (what we asked for the first time and were denied), at an increased interest rate (7% vs 2.9%). The dealer has not returned any calls now for over 24 hours despite promising a call back, and we are now out $1,102.90 in additional taxes owed due to this issue.

  Customer Answer

  Date: 01/10/2025

  Dealer finally responded shortly after this claim was filed, and has agreed to pay the difference in taxes due to the issues. No further action necessary at this time.

• Initial Complaint

  Date:05/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 2nd 2023 sold car 2017 Mazda Mx5 hard to convertible, automatic, black through KBB instant cash offer to Lees Summit Honda. 19,020 was kbbs price and I marked all major damage. ***** ******** *** ****** deducted an extensive amount due to dings in drivers side door and bumper because they were "going to fix them". We agreed on a price, shook hands and they said I won't get paid until my titlr comes in 7-14 days. ***** immediately went to another co-worker and started bragging about getting it for 18,300 right in front me. That was on camera between 12 and 2pm. I blew it off but was annoyed. 11 days later (Sat May 13)I looked up online to see if they were selling my car. Indeed they were without fixing it and they priced it at 24,000. I have pictures. I then called ****** on Monday and asked for her managers manger to call me and who The guy was i did business with that day. She gave me (the wrong name) ***** ******* name when in fact it was ***** ******** She said she was at lunch and would call me immediately. That was 11:30. She didn't call until 45 minutes after I placed a horrible review and that was around 2:30. She told that it was protocol to put up pics right away of exterior but didn't do pics of interior because its needed to be detailed. She did not offer me to look at estimates either. She said I'd be contacted by upper management in a couple of days on May 15. I told her if they're not going to fix the car I want to renegotiate since they deducted for things they weren't going to fix. my title was sent out May 11 and they said 10 business days. Well it's May 23 haven't heard from anyone. I called ***** ******* who said they had an estimate on them damage and I asked him if they were going to make it right. He said it was ***** ******** hands and he would contact next day. By 3:00 finally called ***** who said he left a voice mail, then said it must have been wrong number. He said title was in but couldn't pick up until Monday.

  

  Business Response

  Date: 05/30/2023

  We are sorry to hear that Mr. ******* experience was frustrating.  We did provide Mr. ***** with a check for the agreed upon price of the vehicle last week before we received the lien release (that was received on 05/30/23).  Unfortunately, dent and dings do lower the value of a vehicle, regardless if we choose to repair the vehicle or not.  In this case we did choose to repair the dents and dings on the vehicle.  

• Initial Complaint

  Date:05/16/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Brought vehicle in for service to Lee's Summit Honda on 05/08/2023. After it was determined that the fuel pump needed to be replaced and parts of the vehicle needed be removed for the repair. We received the car back on 05/12/2023. The skid plate was not properly attached to the bottom of the car discovered after just two days of driving (05/15/2023) after hearing a scraping sound while driving the vehicle down the highway. Also that the car was not properly tested after the repair as the problem still persisted. The total cost of the original repair was over $800.00 between diagnostics, parts and labor. This location is now unwilling to take any fault on their part for the skid plate when bringing the vehicle back in for further repairs. Furthermore, having the car not being properly tested resulted in myself and three other family members almost being stranded multiple states away. I am seeking just to have this plate fixed by Honda as this problem did not exist on the car prior to the initial repair being made.

  

  Business Response

  Date: 06/14/2023

  In response to the complaint, the skid plate had been damaged by an impact that would not allow for the Technician to reattach to the vehicle. In Mr *******s service repair order, there are photos to show the hole in the plate. Further, in order for the Technician to replace the fuel pump, he enters the vehicle from the inside and goes underneath the back seat. There is no reason for the Technician to remove the skid plate in order to access the necessary part to replace. We understand his frustration for an added repair, however, we don't see where we failed and caused issues needing for our facility to pay for this. 

  Customer Answer

  Date: 06/14/2023

  ** ******* ****** ** ******** **** ***** ********* **** ********** ** *** ********** *********  ** *** ***** *** *** ****** ** ****** ******* **** ****** ******** *******
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  ******** ***** ******

• Initial Complaint

  Date:12/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a brand new 2022 Civic Si from Lee's Summit Honda in March of 2022. I am currently active duty air force and commute from Pleasant Hill to Whiteman AFB for work everyday. On December 1st 2022 on my way to work, my vehicle experienced catastrophic engine failure. The vehicle got towed to the dealership for repair. The service department along with Honda of America and Century warranty company determined that they were not going to cover the damages due to aftermarket parts being installed on the car. There was no proper investigation into what caused the damages to the vehicle to make that determination. Upon further research, I discovered that there is a class action lawsuit against Honda for knowingly manufacturing defective motors. I was experiencing fuel smells, loss of power, and misfires which are all symptoms of the common oil dilution problem. In addition, I requested oil and gasoline sample analysis and did not receive my request. Obviously, the car is inoperable and in order to commute to work, for the military, I am renting a car through Honda with no compensation as both factory and extended warranties were declined. I have to pay, as of now, $38 a day to commute to a job I am required to be at by federal law. Honda of Lee's Summit's integrity is displayed clearly through consumer fraud and the misrepresentation of warranty information to customers in addition to violating the Magnuson-Moss Warranty Act.

  

  Business Response

  Date: 12/23/2022

  Here is a response to our complaint.
  *** ***** brought his 2022 Honda Civic into our Service Department on December 1 st with a complaint
  of a ticking noise and engine running rough. It had recently broken down on the highway and came on a
  tow truck. The Technician noted an engine rod had thrown through the front and rear engine block.
  After further inspection, we were able to find that the engine had been modified with Aftermarket
  performance parts. Modifications include: cold air intake, clutch, tuned ECU and a mass air flow sensor.
  Testing was performed when we reached out to American Honda requesting coverage for *** *****.
  Honda declined immediately as their warranty was voided when Aftermarket parts were installed. We
  also called into their Extended Service in an attempt for coverage. Century declined coverage as the
  vehicle is still under factory warranty and should be covered by American Honda. All of this was
  communicated to *** ***** and his father when they came to pick up a rental car for him. We did have
  the oil and gas samples that he requested and was not taken at that time. They are still in bottles should
  he decide that he still wants them. We understand a new engine is a great expense and impedes work
  attendance but unfortunately both American Honda and Century have declined repairs when the
  Customer made modifications from the Factory specifications. We have photos of *** *****’s vehicle
  should those be necessary in dispute of his warranty information. All would have been covered by either
  of his coverages if the Customer hadn’t made modifications to his vehicle. We do thank him for his
  service in our United States Air Force.
  
  Sincerely
  
  ******* ****** ******* *******
  Lee’s Summit Honda