Complaints

This profile includes complaints for Unlimited Data Services's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Unlimited Data Services

  44317 State Highway 413 Marionville, MO 65705

• 

  Unlimited Data Services

  PO Box 256 Marionville, MO 65705-0256

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/25/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered device mid Feb. 2024 Received the device on March ******** Returned the device on March ******** Device was received on March 11th by Unlimited Data Services My ****** account was charged March 18 2024 Contacted ****** ( ************** ) explained that the device had been returned. That I was disputing the charge, " I was not going to pay for something that I didn't have."Unlimited Data Services keeps charging my *********** ****** ( ************** ) has giving my Credit Rating a negative rating for Delinquent Payment.

  Business Response

  Date: 02/26/2025

  We want to clarify that Unlimited Data Services has no affiliation with ************** or ****** Credit. Your financial arrangements with those institutions are entirely separate from our business.
  Addressing Your Claims:
  Service & Chargeback Dispute
  You utilized our services for one month before attempting to file a chargeback.
  The chargeback was unsuccessful, meaning your attempt to reverse the payment was denied.
  This is not a fault of our company, as services were rendered and agreed upon.
  Past Due Account
  Your last recorded payment was in March 2024, and your account has been past due since then.
  After conducting a routine audit, we found that you have not made any payments since early 2024, and it is now 2025.
  Due to non-payment and lack of communication, your account was referred to collections.
  Equipment Return Discrepancy
  You ordered a device in February 2024 and received it on March 6, 2024.
  You claim to have returned the device on March 7, 2024, and we received it on March 11, 2024.
  However, you never provided valid return tracking, which is required per our policy.
  Credit Impact Claim
  Any impact on your credit rating was not caused by our company but rather by your failed chargeback and delinquent payments with ****** (**************).
  If ****** continues to charge your account, this is an issue between you and ******/**************, not us.
  Violation of Agreement & System Abuse
  As per the signed agreement, we have the right to report your account for abuse of the system due to the fraudulent chargeback attempt and failure to fulfill your financial obligations. We take system abuse seriously and will take the necessary actions to ensure compliance with our terms.
  For further clarification, we have attached a PDF summary of all payments made to us. If you have any additional disputes, we recommend contacting your financial institution directly regarding their policies on chargebacks and delinquencies.
  Sincerely,
  Unlimited Data Services

  Customer Answer

  Date: 02/26/2025

  Complaint: 22989709
  
  I have reviewed the business' response and am rejecting it because: the documentation provided by the merchant is fraudulent. Again the device was returned the following day that it was received. The merchant was in possession of the device on 03/11/24. Again the merchant proceeded to charge my account on 03/18/24 after the device was in their possession for 8 days. The device was returned before 30 days , the **************************** receipt tracking number confirms that they were in possession of the device before the 30 days. Again the tracking number is 9534-6141-883-4067-7519-92. I have been informed by ****** that the merchant keeps reinstating the charge to my account. At this point this charge is fraudulent, and at this point this is harassment.
  
  
  
  Sincerely,
  
  ******** ****

  Business Response

  Date: 02/27/2025

  We stand by the validity of our documentation and the legitimacy of our charges. Your claims of fraud are entirely baseless, as evidenced by ******* ruling in our favor after reviewing the supporting documentation.
  
  
  Regarding the tracking number you provided, we have no control over **** records or how their system displays tracking information. If you believe there is an issue with **** tracking, that is a matter to take up with them, not us. Our policies clearly outline the return process, and a return alone does not automatically void chargesespecially if contractual terms were not met.
  
  
  Furthermore, we do not reinstate charges arbitrarily. Any charges applied to your account are in accordance with the signed agreement. If you believe otherwise, we encourage you to pursue this through the appropriate legal avenues rather than making unfounded claims.
  
  

  Customer Answer

  Date: 03/10/2025

  Complaint: 22989709
  
  I have reviewed the business' response and am rejecting it because: I sent the device back the day after I received it. I have documentation that the post office had received the device. 
  
  
  
  
  
  Sincerely,
  
  ******** ****

• Initial Complaint

  Date:08/28/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To start with thier customer service is abysmal. The first occurance I was double charged 3 monthes in a row last year they finally cleared that up then they constant try to upgrade and every time they do it never works then it ends up with a service interruption for 3 weeks and you get charges full price of ***** in my case it was on 8/23/24 and no one will get back to me after I was told it would be prorated

• Initial Complaint

  Date:07/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I purchased an Internet plan through them with a initial $20 to start the plan and the plan was $60 a month for Internet but the lies and created a fake tracking number stating they sent out the device and activated a subscription for there service I never received anything from them and now they are refusing to cancel my subscription this is a legit scam company no one should ever do business with them.

  Business Response

  Date: 07/06/2024

  Hi Customer you violated section ***** of our terms which states the following. 
  

  SECTION 19 - RENTAL AGREEMENT 
  All one time start up fee's are final as stated here , All routers and plans are owed and operated by UnlimitedDataServices LLC we hold the right to cancel or suspended a line at anytime for misuse, we also hold the right to send debt owed off to collections for the amount owed. 
  Terms of Service Agreement  upon checking out must be checked before ordering or allowing a order. Once the order agreement box is checked it will let you proceed with the order. We will use this agreement check**** and your name with your agreement papers in the event a bank case is filled. By checking this **** you are allowing us to adopt a document and put your name and order number on the line of the agreement via electronic adoption.
  Routers must be sent back in original conditions with the original box upon canceling service, any router not sent back or if its been sold without UnlimitedDataServices consent we will seek legal actions against the client that has done so .  You can not put your own sim cards or reset or  remove any warranty stickers on UnlimitedDataServices routers this will be violation of service and will end in suspension or legal actions .
  All customers  that violate these legal actions shall be charged a $250 cancellation per line owned including dealers , This is a legally binding agreement between  UnlimitedDataServices LLC and any client / Dealer of UnlimitedDataServices LLC. This is not a contract, but any terms violated will be charged fees based on amount of lines/routers/past due bills owed.
  All Agreements will be legally binding  with the customers agreement papers. 
  We withhold the right to charge any card on file that refuses to return the equipment of UnlimitedDataServices LLC, we withhold the right to suspend or terminate any line for misuse listed here ( Sim Swapping, Selling Of UnlimitedDataServices Routers/ Product , Bank Charge Backs , Illegal use of internet )

• Initial Complaint

  Date:06/25/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had this company for internet services and purchased a router through them. Within 2 hours of receiving the router I contacted them because the router didn&#**;t work. **************** told me to put it in the mailbox and someone would come out and change it out. I got it back and it still didn&#**;t work. I was supposed to be getting 150megabytes and was only getting 1. I asked if I would be charged for monthly services and customer service said no but money has been taken out of my account. I cancelled my services and they got their router back by 6/18 which was confirmed by tracking and I just want my account closed.

  Business Response

  Date: 06/25/2024

  Hi ************************* this is UnlimitedDataServices Owner on May 24 ***** you signed our agreements here that all sales are final as posted in section ***** of our which can be read here ************************************************************. Which Clearly States the following SECTION 19 - RENTAL AGREEMENT 
  All one time start up fee's are final as stated here , All routers and plans are owed and operated by UnlimitedDataServices LLC we hold the right to cancel or suspended a line at anytime for misuse, we also hold the right to send debt owed off to collections for the amount owed. 
  Terms of Service Agreement  upon checking out must be checked before ordering or allowing a order. Once the order agreement box is checked it will let you proceed with the order. We will use this agreement check**** and your name with your agreement papers in the event a bank case is filled. By checking this **** you are allowing us to adopt a document and put your name and order number on the line of the agreement via electronic adoption.
  Routers must be sent back in original conditions with the original box upon canceling service, any router not sent back or if its been sold without UnlimitedDataServices consent we will seek legal actions against the client that has done so .  You can not put your own sim cards or reset or  remove any warranty stickers on UnlimitedDataServices routers this will be violation of service and will end in suspension or legal actions .
  All customers  that violate these legal actions shall be charged a $250 cancellation per line owned including dealers , This is a legally binding agreement between  UnlimitedDataServices LLC and any client / Dealer of UnlimitedDataServices LLC. This is not a contract, but any terms violated will be charged fees based on amount of lines/routers/past due bills owed.
  All Agreements will be legally binding  with the customers agreement papers. 
  We withhold the right to charge any card on file that refuses to return the equipment of UnlimitedDataServices LLC, we withhold the right to suspend or terminate any line for misuse listed here ( Sim Swapping, Selling Of UnlimitedDataServices Routers/ Product , Bank Charge Backs , Illegal use of internet )
  SECTION 20 - AUTOPAY POLICY
  All products listed in UnlimitedDataServices come with a monthly subscription. This subscription will be auto drafted with the card on file as per terms and conditions stated here. All Auto Drafts remain active until equipment is sent back or a past due bill is present .  All Auto Drafts will occur 30 days from receiving the item ,
  Double Payment - All clients that double pay will be subject to a credit for monthly internet services , this will only apply as a credit since the once the payment is taken out it automatically applied for the following months .
  
  Past due bills will have 5 days from initial text/email warning, any bill past the 30 day **** will be sent off to collections for amount owned plus a $250 agreement for failure to follow agreements polices and practices 
  Autopay Cancellation- To get an Auto Pay / Auto Draft canceled all equipment must be sent back in original box and condition . Equipment will take 2 days inspect and check for damages , any equipment sent back with more then 5 days past last billing cycle must pay the bill for the next post paid month due to that cycle already starting .
  Outcome of Past Due Bill ******* - Credit Impact , Debt Collections , Fraud Reporting .

   

  You Violated Three Sections of our signed agreements 

  Sections Violated 

  Bank Case filed for Working Equipment 

  Threats Towards Company 

  Fraud 

   

  We have also provided Attachments of the speed test at your location and along with text from your personal number of the equipment working . This is simple case of fraud and will addressed with legal resources as stated in our terms that where signed and shown below product before buying

  Customer Answer

  Date: 06/26/2024

  Complaint: 21899546
  
  I am rejecting this response because:

  we didn't stop them from taking the money out of our account.  They took $80 and $208 for the item and we have tracking showing that they did this.  I am just asking for them to close this account and to stop charging us which they agreed to on PayPal.
  
  
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:05/08/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled service with company in November of 2023. I stopped returned their router. They picked it up. They are now contacting me and saying that I need to continue paying. They have threatened to send to collections. They picked up the router on 11-15-2023.

  Business Response

  Date: 05/08/2024

  Hi ***** gladly provide us return tracking for our equipment and well stop all fillings thanks 

• Initial Complaint

  Date:03/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to get my service cancelled for the last two months. I have done everything that they have requested, returned the equipment, I have e-mailed the receipt from the post office twice now and still I am being charged for the service

  Business Response

  Date: 03/23/2024

  Unlimiteddataservices legal team 
  

  HI ***** your where charge for the following reasons 
  
  1. Section 20 Autopay policy 
  if the equipment is more then 5 days past last billing cycle as per our terms you must pay one more remaining bill. 
  
  2. Section 19 threatening an employee 
  

  
  We take pride in the workspace and environment for our employees all threats towards any employee or company will result in $250 cancellation fee and will charge card on file as per TOA that was signed 

   

  3. Section 19 removal of warranty sticker 

  We place a warranty sticker on all equipment so that no one with mess with the internal parts . Upon reviewing your modem returned we found the warranty sticker and original boxing missing to our equipment 

   

  below this message we have attached your signed agreements you violated 

   

  SECTION 19 - RENTAL AGREEMENT 
  All one time start up fee's are final as stated here , All routers and plans are owed and operated by UnlimitedDataServices LLC we hold the right to cancel or suspended a line at anytime for misuse, we also hold the right to send debt owed off to collections for the amount owed. 
  Terms of Service Agreement  upon checking out must be checked before ordering or allowing a order. Once the order agreement box is checked it will let you proceed with the order. We will use this agreement check**** and your name with your agreement papers in the event a bank case is filled. By checking this **** you are allowing us to adopt a document and put your name and order number on the line of the agreement via electronic adoption.
  Routers must be sent back in original conditions with the original box upon canceling service, any router not sent back or if its been sold without UnlimitedDataServices consent we will seek legal actions against the client that has done so .  You can not put your own sim cards or reset or  remove any warranty stickers on UnlimitedDataServices routers this will be violation of service and will end in suspension or legal actions .
  All customers  that violate these legal actions shall be charged a $250 cancellation per line owned including dealers , This is a legally binding agreement between  UnlimitedDataServices LLC and any client / Dealer of UnlimitedDataServices LLC. This is not a contract, but any terms violated will be charged fees based on amount of lines/routers/past due bills owed.
  All Agreements will be legally binding  with the customers agreement papers. 
  We withhold the right to charge any card on file that refuses to return the equipment of UnlimitedDataServices LLC, we withhold the right to suspend or terminate any line for misuse listed here ( Sim Swapping, Selling Of UnlimitedDataServices Routers/ Product , Bank Charge Backs , Illegal use of internet )
  SECTION 20 - AUTOPAY POLICY
  All products listed in UnlimitedDataServices come with a monthly subscription. This subscription will be auto drafted with the card on file as per terms and conditions stated here. All Auto Drafts remain active until equipment is sent back or a past due bill is present .  All Auto Drafts will occur 30 days from receiving the item ,
  Double Payment - All clients that double pay will be subject to a credit for monthly internet services , this will only apply as a credit since the once the payment is taken out it automatically applied for the following months .
  
  Past due bills will have 5 days from initial text/email warning, any bill past the 30 day **** will be sent off to collections for amount owned plus a $250 agreement for failure to follow agreements polices and practices 
  Autopay Cancellation- To get an Auto Pay / Auto Draft canceled all equipment must be sent back in original box and condition . Equipment will take 2 days inspect and check for damages , any equipment sent back with more then 5 days past last billing cycle must pay the bill for the next post paid month due to that cycle already starting .
  Outcome of Past Due Bill ******* - Credit Impact , Debt Collections , Fraud Reporting 
  

   

  As of 3/23/24 all Autopays have been stopped due to early termination or debt paid 

• Initial Complaint

  Date:03/08/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed up for a 7 day, no risk, no contract, no credit check internet plan (per the company website main page). The modem was delivered 2/1/2023 at 11:13 AM, an email notifying to cancel was sent on 2/8/2023 at 8:30 AM, the company confirmed they received my cancellation notice. The modem was returned to the company per the instructions provided. The website also claimed they provided a shipping label, this was untrue and I had to pay to ship it back myself. They are saying they haven't received the shipment; but It was sent back on February 14th via USPS and the company is refusing to return my money. An additional charge was posted to by card on 2/21/23 for around 92.00.

  Business Response

  Date: 03/27/2023

     This is a response to the case of UnlimitedDataServices and ******* ********* This customer did sign up for our 7 day trial. We also said we would get a refund to her if she would provide the tracking information to the router that was being sent back. We received no response to this question. We ask for proof of tracking because we still have not received the modem and wanted to make sure that the address was correct and if not we could try to figure out a solution. But this buyer never gave us this information. She's also wanting a refund yet she filled a chargeback with her bank so the money was already deducted from our account. Our company will not give another refund when she already has one and still has not given us a tracking number.
  

  Customer Answer

  Date: 03/28/2023

  ********** ********
  
  I am rejecting this response because: The company never said they would provide a refund under those circumstances, only if the router was returned WITHIN the 7 days.  USPS tracking # is **********************.  The company should apologize for the gaslighting and deceptive practices.   The company sent me an email stating they were sending me to an attorney and collections when I contacted my credit card when Unlimited Services was so unhelpful.  The company still owes me 92.32 from the withdrawal on February 21, 2023.   I want a refund immediately.   
  
  
  
  Sincerely,
  
  Chelsea Robinson

  Business Response

  Date: 03/30/2023

  Refund policy
  We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 
  
  To be eligible for a return, your item must be in the same condition that you received it,  unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 
  
  To start a return, you can contact us at [email protected]. Please note that returns will need to be sent to the following address: [** *** **** *********** *** ****** 
  If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 
  
  You can always contact us for any return question at *********************************** 
  
  Damages and issues 
  Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
  Exceptions / non-returnable items 
  Certain types of items cannot be returned, like digital goods (such as frosted plan, chill plan, or fire plan, Tv Plans) We also do not accept returns for items that have been a non livable environment (such as smoking, and bugs) because this item cant be sold in original condition  . Please get in touch if you have questions or concerns about your specific item. 
  
  Unfortunately, we cannot accept returns on sale items or gift cards, monthly internet subscriptions, Tv Monthly Subscptions.
  The monthly subscriptions include Frosted plan , Chill Plan and Fire Plan.
  Chargebacks and Bank Cases
  Certain types of items cannot be returned if a chargeback or bank case is filed , these included( Internet routers, and Monthly Internet Plans) Please note the customer that files these chargebacks may be subject to a $25 charge back fee which must be paid or will be sent off to collections along with other debts owed.
   Harassment 
  This policy has a no return policy on harassments from clients which can included ( spam calls, spam text, spam email and threats ) If you violate these terms we UnlimitedDataServices LLC hold the right to refuse any return that has be sent or requested.
  Exchanges
  The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
  European Union 14 day cooling off period 
  Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
  Refunds 
  We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
  If more than 15 business days have passed since we’ve approved your return, please contact us at ***********************************
  

  Customer Answer

  Date: 04/03/2023

  ********** ********
  
  I am rejecting this response because: I canceled within the 7 days and was still charged a monthly subscription fee the following month.  This fee should have never been charged.  I want a refund.  Attached is a copy of the shipping receipt from when I received the router along with email confirmation of cancellation within 7 days.  I am now also asking that my shipping label be refunded as the company website said a return label would be provided.  
  
  
  Sincerely,
  
  ******* ********