Business ProfileforMax Motors

I purchased a 2021 **** Escape from them. I gave them $1,000 down and the total of the car was $19,000. I was approved through GoFi Financing. I talked to ************************* and he told me they would contact me with the details. When I got home, I got a call from them about 3 choices of how to make my payment, etc. Last week, I go to set up my account online, they said I wasn&#**;t in the system. I called the 866 number, talked to them, and they said they don&#**;t have any information on me or an account for me in their system. They said they only associate with Drive Time and Carvana not them. I talked to the initial guy at the dealership and he said let me let you talk to my boss. He said I didn&#**;t get approved, said I would be in the car another 45 days and not have to make a payment. I get a phone call from ****** and he said they messed up on my paperwork, trying to fix it and I needed a co-signer, I called him back, told him I couldn&#**;t get a co-signer and would bring the car back. I asked if I would get my money back and he said yes. I did this but they didn&#**;t know anything about this in their office. The manager said they don&#**;t have cash on hand and would have to work on getting my cash back. I had to pay $445 for insurance on this car. All they can say is that they are working on it. I haven&#**;t received my down payment back either.I would like for them to get my down payment back and to get a refund for my insurance payment.